Top Tech Jobs & Startup Jobs in Czechia

The Technical Support Engineer will collaborate with engineering, sales, and customer success to resolve critical customer issues related to real-time analytics, leveraging expertise in Apache Pinot. Responsibilities include troubleshooting systems, providing customer support, and contributing to product improvement.

In this role, you will maintain and develop relationships with key customers, address customer concerns regarding proposals and quality, and collaborate with various teams to meet customer needs. You will also implement marketing plans aligned with sales objectives while demonstrating financial acumen and knowledge of rotating equipment.

The Field Technical Support Engineer will provide exceptional technical support to resellers and customers, troubleshooting and resolving complex issues while collaborating with other teams. Responsibilities include training partner networks, improving technical documentation, and occasionally providing onsite support. The role emphasizes customer success and requires excellent communication and problem-solving skills.