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The Field Technical Support Engineer will provide exceptional technical support to resellers and customers, troubleshooting and resolving complex issues while collaborating with other teams. Responsibilities include training partner networks, improving technical documentation, and occasionally providing onsite support. The role emphasizes customer success and requires excellent communication and problem-solving skills.

The Sales Engineering Manager will oversee the pre-sales process, manage the sales engineering team, and work with commercial customers to enhance their network and security transformation using Zscaler's technology. The role requires collaboration with the account executive team to establish technical account plans and ensure team satisfaction.