Top Operations Analyst Jobs

The Operations Analyst supports back office processing and provides technical assistance while managing multiple tasks and documenting processes effectively.

As an Operations Analyst in Reconciliation, you will perform reconciliations, communicate with internal and client teams, and manage key documentation to ensure accuracy in accounts for investment funds.

Test and validate AI-driven self-service solutions, analyze case and customer interaction data to identify shift-left opportunities, collaborate cross-functionally to convert repeat case drivers into AI/self-service content, maintain knowledge base and documentation, monitor AI performance and customer experience, and drive continuous improvement of automation and contact center workflows.

Lead and build the Customer Experience analytics function, owning CX data strategy, BI, forecasting, capacity planning, operational analytics, and executive reporting. Translate large datasets into actionable insights, predictive models, and staffing forecasts, measure AI and human interactions, identify journey inefficiencies, and quantify CX impact on revenue while partnering with CX, Finance, and Data teams.

Build and own analytics platforms that connect AI spend, ITSM performance, and knowledge-worker productivity. Integrate LLM telemetry with Snowflake/Fabric, create executive dashboards, identify AI enablement opportunities, normalize ServiceNow and operational data, and produce executive-ready reports measuring AI ROI and productivity impact.

Ensure accurate, scalable B2B partner commission payment operations by resolving complex payment and reconciliation issues, analyzing data for root causes and control gaps, partnering cross-functionally to improve processes, supporting escalations and reporting, and driving documentation, automation, and continuous improvement.

Support trade confirmation, settlement and lifecycle processes for equities, bonds and OTC swaps. Reconcile trades, resolve settlement issues, maintain reference and security data, manage broker and counterparty queries, improve STP and processes, and support compliance, governance and technology change initiatives across global operations.

Partnering across Product, Data Science, Fleet Operations, and Finance, you will own pricing and promotions operations, build commercial health metrics and reporting cadences, translate supply-demand dynamics into operational inputs, connect commercial decisions to P&L outcomes, and synthesize messy data into clear, decision-ready recommendations for leadership.

Analyze policies, procedures, forms, and reports to recommend operational and system improvements. Generate and quality-check performance reports and metrics, implement and test processes, document procedures, conduct workflow audits, train staff, and serve as liaison on projects and process-change initiatives.

Perform financial and profitability analysis, build reports/models tying revenue and costs to profitability, track productivity metrics, resolve billing and collections issues, design and document improved processes and SOPs, lead special projects and data reconciliations across TMS and GL, and provide scenario and commission-plan modeling support.

Owner of revenue forecasting, financial reporting, and commission data for a growing SaaS business. Produce leadership-ready forecasts and monthly financial reports, reconcile CRM and ERP figures, build and maintain Excel financial models, extract and validate CRM data for commissions, improve data quality with BI tools, and leverage AI to automate reporting and streamline processes while supporting cross-functional finance, accounting, and sales stakeholders.

Support delivery and logistics for enterprise training and adoption initiatives. Deliver basic training, assist facilitators, maintain materials and attendance records, respond to routine user questions, and track adoption metrics under senior guidance. Ensure alignment with risk and compliance and support onboarding to new tools.

Serve as a subject matter expert in fund and investment operations: analyze cash flows, transactions, and holdings; document procedures; lead process improvements; manage daily operations, controls, and reconciliations; liaise with internal and external partners; and support special projects.

Deliver front-office risk and control activities for U.S. investment operations. Manage incident lifecycle, perform pre/post-trade compliance, maintain RCSAs and control monitoring, coordinate U.S. finance and tax interactions, provide risk input to projects, and ensure operational resilience and regulatory compliance.

Support internal operations and people teams by managing system and data integrity, provisioning user accounts, coordinating onboarding and training, maintaining LMS content and branding consistency, documenting processes, and supporting ad hoc operational projects to improve efficiency.

Design, build, and maintain GTM dashboards and reports; deliver executive-ready insights and ad-hoc analyses; enforce data governance and QA; partner with Sales, Marketing, RevOps, and Data Engineering; integrate CRM and marketing automation data; drive adoption of AI analytics tools.

Provide operational and data-quality support for the Institutional Effectiveness & Research office: perform data entry and analysis, document and improve academic processes, collaborate with Analytics, IT, and academic units, develop tools and training, and manage academic projects to ensure accurate, timely reporting and policy compliance.

Collect, validate, and convert production data from Excel, SAP and internal systems into structured databases. Build automated tools and simple dashboards (Python, VBA, Copilot) to generate production reports, support real-time decisions, identify process improvements, assist SAP transactions, and present actionable findings to production teams.

Lead end-to-end competitive sourcing events (RFI/RFP/RFQ), analyze supplier proposals and market data, negotiate commercial terms and contracts, partner with legal and cross-functional stakeholders, and identify cost savings, efficiency improvements, and supplier consolidation opportunities.

Analyze data to diagnose business challenges and perform root-cause analysis; synthesize findings into concise written recommendations for executives; design analyses with cross-functional teams (Operations, Sales, Marketing, Finance, Supply Chain); and contribute to strategic, high-visibility initiatives that improve customer experience and operational efficiency. On-site role; no software development responsibilities.

The Senior Sales Operations Analyst will lead project workstreams supporting Enterprise Account Executives, improve sales processes, analyze data for decisions, and collaborate with various departments to enhance efficiency and revenue.

The People Operations & Systems Analyst will manage HR systems, drive automation, leverage AI tools, and deliver data-driven insights to enhance People operations.

Lead stability, reliability, and continuous improvement of enterprise BI platforms (Power BI, SAP Business Objects). Own resolution of complex production incidents, perform root-cause analysis, monitor platform and report health, enforce deployment and review processes, drive process improvements, collaborate with data and platform teams, and mentor BI Operations staff while communicating outages to stakeholders.

The Trading Operations Analyst monitors trading activities, ensures compliance with trading limits, analyzes market events, and develops internal tools and automation.

Lead analytics and sales operations for international acceptance: analyze sales performance, support semi-annual sales planning and incentives, improve CRM data quality and reporting, build standardized scorecards and MBRs, and partner cross-functionally to optimize sales processes and execution.