Compliance Operations Analyst

About the Role

The Compliance Operations Analyst supports SBT’s product, engineering and customer onboarding and support departments by executing compliance operations and processes related to legal, regulatory, and wireless carrier requirements and industry best practices.  This person will follow standardized approaches in filing code (Short Code, 10DLC, Toll-free) applications, advising internal teams and customers on requirements and best practices, monitoring, auditing and reporting, and creating cross-team communication outputs regarding communication codes and messaging traffic as well as payment processing. The position will ensure that there is regular communication with other teams (e.g., legal, customer success, sales, marketing, and corporate strategy) and executives to drive visibility, progress, and transparency into SBT’s compliance-first operations.

Position Objectives

In this role, you will: 

• Manage and draft customer code applications and message campaign submissions, oversee provisioning, and testing.
• Ensure all communication codes remain compliant by addressing pre- and post-approval compliance issues.
• Address CTIA, wireless carrier and aggregator compliance audits and other concerns.
• Communicate with clients to address compliance concerns with consistent approach to managing tools and processes required to run compliant programs.
• Provide data analysis by preparing/presenting status reports, delivery reports and other messaging reports requested across the organization.
• Monitor message traffic and delivery rates and alert internal teams to any issues.
• Provide end-of-month audit reports and coordinate resolutions with the appropriate parties.
• Maintain and update compliance processes and risk assessments.
• Contribute to the research and analysis of market trends and innovations.
• Oversee Salesforce changes and developments as needed to support onboarding clients and code provisioning.
• Cultivate relationships with aggregators and other relevant vendors.
• Responsible for providing critical updates to leadership and across the organization on various topics, including pricing, compliance, and operations.
• Other tasks as needed.

Qualifications

• Strong attention to detail is a must
• Previous experience as a specialist or analyst on an Operations or Product team in a fast-paced and complex business environment
• Ability to balance providing data-driven insights with strong collaboration and interpersonal skills required to manage clients
• Communication and presentation skills that allow you to explain analytical findings to audiences at all levels of the organization
• Experience in applying data and analytics concepts to business problems
• Strong Excel skills
• Proactive and self-motivated
• Collaborative and inquisitive in nature
• Preferred Skills & Qualifications
• Bachelor’s degree or higher
• Previous experience with SMS/Text Servicing
• Previous experience with Payment Services

General Duties and Expectations:

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company employees.
• Ability to multi-task, prioritize, and manage time effectively.
• Contribute to the professional culture within the office and the company overall.
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
• Ensure security of information in all matters pertaining to company, client, and consumer information.
• Spend 40-50 hours per work week in pursuit of company objectives
• Contribute to the professional culture within the office and the company overall

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX  with remote teams and offices throughout the United States. For more information, visit https://solutionsbytext.com/.

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business.  Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.