Designs, develops, and maintains Salesforce solutions using Apex classes, triggers, Lightning Web Components, and Flows. Ensures scalable code follows development standards and best practices. Creates technical documentation, user guides, test plans, and software diagrams. Develops and monitors automated integration tests covering screen, API, and data interactions.

Own Salesforce administration and development across Service Cloud and Experience Cloud. Configure case management, routing, entitlements, Knowledge, portals, security, sharing, and Agentforce. Build and test Apex, Lightning Web Components, asynchronous jobs, triggers, and integrations. Partner with business stakeholders, document designs, manage releases through DevOps Center, and meet SOX change-control requirements.

Develop and customize Salesforce using Apex and Visualforce, build secure Customer Community Plus portals, implement SSO with Active Directory/LDAP, integrate with SharePoint, create workflows and reports, and ensure secure application development.