Top Entry Level Customer Success Jobs in Dallas, TX

Guide enterprise and law-firm clients through Harvey adoption, implementation, training, and ongoing engagement. Manage customer relationships, monitor adoption and health metrics, drive satisfaction, renewals, and expansion, and relay client feedback to internal teams. The role also involves developing customer success processes, influencing stakeholders, evangelizing LLM capabilities, and occasional travel to customer and company offices.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Manage and support long-term SaaS customers by providing software guidance, training, adoption support, renewals, upselling, and relationship development. Handle support inquiries, recommend best practices, meet retention and adoption quotas, identify referral and case study opportunities, and collaborate across departments. The role is remote within the United States, with occasional travel possible.

Manage a shared portfolio of SMB customers in a quota-carrying post-sales role. Drive retention, renewals, expansion, product adoption, and customer health through data-driven outreach, success planning, training webinars, and consultative conversations with finance stakeholders. Monitor usage metrics, identify risks and opportunities, document customer activity, and collaborate with Sales, Support, Product, and Operations. The role requires strong communication, organization, financial literacy, and familiarity with accounting systems.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Lead prospect and client calls, understand business priorities, demonstrate Gartner products, support onboarding, and communicate service value. Collaborate with Sales and internal teams to increase engagement and purchasing likelihood. Research companies, executives, business trends, and competitive intelligence to tailor Gartner resources. Build client relationships, solve business challenges, and drive client success. Spanish and English bilingual communication is required by the title.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Own customer onboarding, rollout, adoption, retention, renewals, and expansion for dealership accounts. Lead trainings, QBRs, operating cadences, escalations, and KPI tracking while building trusted relationships with dealership leaders. Coordinate with product and engineering on integrations, troubleshooting, and customer feedback. The role also contributes to improving customer success playbooks and processes in an early-stage B2B SaaS environment.

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Manage a high-volume Scaled Customer Success team of up to eleven CSMs, owning performance, coaching, retention, expansion, escalations, reporting, and customer-success motion coverage. Lead new-hire ramp, oversee strategic projects, manage churn-risk escalations, and coordinate with sales, support, product, finance, and managed customer success teams across thousands of accounts.

Manages strategic relationships with existing government and public-sector clients while serving as a liaison between CG Infinity and AWS Professional Services. Builds executive partnerships, supports joint account planning, identifies cloud transformation and consulting opportunities, coordinates stakeholders, advocates for customer success, and contributes to account growth, retention, and AWS partnership development.

Build and strengthen relationships with existing clients, establish trusted advisor partnerships with senior business and technology leaders, identify account growth opportunities, and collaborate with executive leadership to align client needs with company capabilities. Maintain regular client engagement, communicate feedback and risks internally, and support retention, account growth, and long-term strategic partnerships.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.