Top Customer Success Jobs

Own end-to-end onboarding and ongoing success for Midmarket and Enterprise accounts. Build multi-threaded relationships, monitor account health, execute retention and upsell strategies, lead renewals, escalate and resolve critical issues, translate client feedback to product, and contribute to CS playbooks and client-facing content to drive adoption and Net Revenue Retention.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Technical Customer Success Engineer will work with customers to ensure effective use of AI-driven testing, troubleshoot issues, and enhance test reliability and coverage. Responsibilities include writing tests, collaborating with Account Executives, and providing technical support and feedback to improve the product.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Own onboarding, adoption, and retention for dealership accounts. Lead integrations, training, launches, QBRs, and escalations. Build trusted relationships with dealer stakeholders, drive KPI-based outcomes, and feed product feedback to shape the roadmap.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Lead and grow global Customer Success teams across Americas and Japan/APAC, partner with Sales and Services to drive adoption, retention, expansion, and KPIs; manage enterprise accounts and executive relationships; forecast revenue/health and shape CS strategy and culture.

Serve as primary customer contact during operations and maintenance, streamline administrative and operational processes, drive customer experience improvements, support executive services and contract renewals, coordinate cross-functional initiatives, manage invoicing and audits, and resolve complex customer issues while monitoring performance and reporting to leadership.

Manage post-sales relationships with enterprise clients to drive adoption, retention, and value realization. Monitor customer health and NPS, execute Value Realization Plans, identify upsell opportunities, lead cross-functional initiatives, provide executive-level insights, and act as trusted advisor to prevent churn and expand business.

Serve as trusted advisor overseeing implementation and adoption of technology solutions. Manage client relationships, stakeholder communication, issue tracking, status reporting, and cross-functional coordination to ensure successful delivery and client value realization.

Own onboarding, migration, and expansion for early customers. Build workflows, automations, and integrations in-product, drive adoption across teams, revive underused accounts, and grow usage-driven revenue while partnering with sales, product, and engineering to scale the customer success function.

Own and grow client relationships, identify upsell and cross-sell opportunities using data, design and execute account plans, manage pipeline and forecasts, collaborate with internal teams, negotiate and close deals, track performance, resolve issues, and bring industry best practices to clients to drive revenue and satisfaction.

Lead end-to-end post-sales customer success for vCluster: onboard customers, build success plans, drive adoption, articulate business value, run executive reviews, design deployment architectures, and own renewals and expansion while advocating customer needs to Product and Engineering.