Top Customer Success Jobs

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Lead post-sales customer success for BlackLine onboarded clients, driving adoption, retention, and expansion through success planning, business reviews, coaching, and advocacy. Act as trusted advisor and SME in reconciliations and other complex BlackLine solutions, mentor CSMs, collaborate with sales and product teams, track risk, and represent customers at events and on internal feedback forums.

Lead and manage a Customer Success program and team for BlackLine onboarded customers to drive adoption, prevent churn, enable expansion, and deliver process-optimization solutions. Hire, coach, and supervise CSMs; design success plans, thought leadership, executive engagements, and prescriptive touchpoints; partner with account teams to align strategy and ACV expansion.

Partner with customers to drive engineering transformation using the DX/Atlassian platform. Own the full customer lifecycle from implementation to renewal, drive product utilization and business alignment, create and track success plans, forecast and meet renewal and expansion targets, lead executive-level discussions, and collaborate cross-functionally to ensure customer success and growth.

Lead strategic, programmatic client relationships to launch, optimize, and report cross-channel campaigns; drive account growth, present analytics, collaborate with sales and analytics, and ensure high client satisfaction.

Own onboarding and implementation for SMB and Mid-Market customers, drive product adoption and training, monitor account health, provide level-1 support, run utilization syncs, and partner with Account Management, Sales, Product, and Support to ensure renewals and customer success.

The Director of AI Customer Success oversees enterprise client relationships, ensuring success metrics and driving AI adoption, retention, and value realization through strategic consulting and collaboration with internal teams.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own onboarding and engagement for school-district customers, manage large-scale implementations, advocate customer needs to Product and Engineering, drive adoption and renewals, build relationships, manage escalations, and gather feedback to improve the platform.

Partner with enterprise customers to drive adoption, onboarding, and product value; build trusted advisor relationships with executive sponsors; translate business needs into solutions; drive engagement, growth, and business cases; act as voice of the customer and iterate onboarding and adoption strategies.

Lead adoption and implementation of the Armis platform for platinum customers, delivering hands-on technical configuration, aligning use cases to CISO goals, building trusted relationships, coordinating cross-functional teams, advising on integrations, and driving value realization and growth opportunities.

Lead enterprise customer onboarding, adoption, and growth for Moveworks. Build trusted executive relationships, translate business needs into product solutions, drive product value and engagement, iterate onboarding strategy, gather customer feedback, and partner cross-functionally to achieve transformational goals.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Manage daily load board operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate proactively with carriers and customers, close out loads, and collaborate with internal teams to resolve issues and maximize freight profitability.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.