Role
- Execute on product initiatives and LogRocket customer requests
- Become a LogRocket expert, leveraging LogRocket to help customers get the most value from the platform
- Guide customers on best practices and help them to answer wide-ranging questions
- Collect customer feedback and help improve LogRocket’s product offerings
- Assist with data labeling and AI model training efforts
- Build and optimize internal processes
- Work closely with our Product and Engineering teams to guide product roadmaps
What we're looking for
- 3+ years experience in an Operations, Data Analytics, or technical role and/or at a tech startup
- Experience with data analysis, SQL, or buildings AI tools
- Software development experience is a plus. Must be passionate about technology
- Customer-focused mindset, with experience working directly with customers
- Experience working on strict deadlines
- Endlessly curious and always excited to learn new skills
- Effective and clear communicator
- Strong time management skills, ability to prioritize and think critically
Benefits & Perks
- Extensive health, dental, and vision benefits
- Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
- Fully paid parental leave to any employee welcoming a child into their home
- 401k and commuter benefits
- Generous stock options - we all get to own a piece of what we’re building
- Regular team outings and activities
- Monthly employee gifts
- For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks
Similar Jobs
What We Do
LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create ideal product experiences across web and mobile apps. Located in Downtown Crossing, we’re on a mission to build the best possible frontend monitoring solutions for engineering and product teams.
Why Work With Us
LogRocket is the only analytics & error tracking platform that doesn’t want its users spending all their time staring at dashboards and sifting through noisy alerts. We’re always looking for better ways to help customers find the most severe things holding back their apps so they can spend their time doing what they love – building great software!
Gallery
