LogRocket

Customer Solutions Associate

Sorry, this job was removed at 02:08 p.m. (CST) on Friday, Oct 10, 2025

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Boston, MA

Hybrid

Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics

Stop guessing about your digital experience. Find & fix the impactful issues holding back your apps.

The Role

Come join one of Boston's top startups and help us solve a huge challenge for developers and product teams - understanding customer experience. LogRocket leverages AI to give teams complete visibility into their customer's experience - through pixel-perfect replays of user sessions, actionable insights, technical telemetry, analytics, and more! LogRocket has raised over $50M from our investors including Battery Ventures, Delta-v Capital, and Matrix Partners.

LogRocket is looking for an enthusiastic, curious, and product-minded Customer Solutions Associate to help support the needs of our growing customer base. This is a great opportunity for anyone looking to be one of the first members of a growing team and to help build and support cutting-edge AI products and services. In the Customer Solutions Associate role you will help support a number of AI initiatives, as well as work directly with LogRocket customers, collect customer feedback, and help expand LogRocket’s product offerings. We’re looking for a motivated individual who’s excited about working with AI, helping customers accomplish their goals, and making an impact at one of Boston’s top tech startups. If this sounds like you, let’s talk!

Role

Execute on product initiatives and LogRocket customer requests
Become a LogRocket expert, leveraging LogRocket to help customers get the most value from the platform
Guide customers on best practices and help them to answer wide-ranging questions
Collect customer feedback and help improve LogRocket’s product offerings
Assist with data labeling and AI model training efforts
Build and optimize internal processes
Work closely with our Product and Engineering teams to guide product roadmaps

What we're looking for

3+ years experience in an Operations, Data Analytics, or technical role and/or at a tech startup
Experience with data analysis, SQL, or buildings AI tools
Software development experience is a plus. Must be passionate about technology
Customer-focused mindset, with experience working directly with customers
Experience working on strict deadlines
Endlessly curious and always excited to learn new skills
Effective and clear communicator
Strong time management skills, ability to prioritize and think critically

Benefits & Perks

Extensive health, dental, and vision benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Fully paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities
Monthly employee gifts
For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create ideal product experiences across web and mobile apps. Located in Downtown Crossing, we’re on a mission to build the best possible frontend monitoring solutions for engineering and product teams.

Why Work With Us

LogRocket is the only analytics & error tracking platform that doesn’t want its users spending all their time staring at dashboards and sifting through noisy alerts. We’re always looking for better ways to help customers find the most severe things holding back their apps so they can spend their time doing what they love – building great software!