Top Customer Success Jobs

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.

Serve as first point of contact for clients managing self-directed retirement accounts via chat, phone, and email. Educate customers, troubleshoot issues, provide proactive recommendations, guide inquiries to resolution, and collaborate with internal teams to ensure satisfaction and retention.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

Lead strategic, programmatic client relationships to launch, optimize, and report cross-channel campaigns; drive account growth, present analytics, collaborate with sales and analytics, and ensure high client satisfaction.

Partner with 8-10 enterprise customers to manage the full lifecycle—implementation, adoption, expansion, and renewal—driving product utilization, business alignment, executive engagement, and account growth while coordinating cross-functional teams.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

Manage a Midwest territory of dealer accounts to drive adoption, retention, and upsell. Deliver executive business reviews, onboard and train users, monitor usage, handle escalations, and collaborate with Sales, Product, and Support to improve outcomes and resources.

Lead and build the Aircraft Division Customer Success function for V-BAT and X-BAT customers. Own Critical Accounts Program, drive customer adoption, readiness, and mission value. Establish account health criteria, success plans, escalation and recovery processes, cross-functional operating rhythms, executive reporting, and permanent corrective actions to ensure long-term customer success and operational readiness.

Partner with customers to drive engineering transformation using the DX platform. Own the full customer lifecycle from implementation through renewal, drive product utilization and business alignment, create success plans, forecast renewals, identify expansion opportunities, run executive-level discussions, and collaborate across teams to track and report account metrics.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Provide part-time, Chicago-based remote customer support: resolve tickets via Zendesk, maintain CRM and backend data, document interactions, collaborate with account managers and operations, identify trends, and advocate for customers.

The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

Manage customer relationships for the Runwise platform: onboard and support property managers, supers, and owners; deliver savings analyses; troubleshoot technical issues; proactively identify risks to savings; and collaborate cross-functionally to uncover expansion opportunities and drive account growth.

Serve as a technical Customer Success Manager advising B2B clients on AI-led transformation using monday.com's platform. Drive adoption, design scalable automated solutions, lead technical workshops, use product usage data to identify expansion opportunities, and represent customer needs to Product and Engineering.

Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.

Manage a portfolio of mid-size to enterprise clients, drive adoption of DISQO's CX platform, secure renewals and expansions, lead pricing/scoping for add-ons, run business reviews, collaborate cross-functionally to resolve issues, recommend product improvements, and create customer success plans to maximize ROI and build advocacy.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

The Manager, Customer Success Engineering at DigitalOcean leads a team supporting strategic customers in cloud and AI/ML workloads, focusing on operational excellence and customer satisfaction.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.