Top Customer Success Jobs
The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention. This role focuses on creating standardized engagement models, optimizing processes, and ensuring customers achieve their goals through cross-functional collaboration and strategic initiatives.
The role involves guiding customers through McMaster-Carr's extensive inventory, identifying new customer opportunities, and providing tailored solutions based on research and data analysis.
The Student Success Coach will support students from enrollment to graduation, helping them achieve their academic and personal goals. Responsibilities include managing student portfolios, collaborating with the Admissions department, risk management for student success, and engaging in community events.
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The Scale Customer Success Manager at monday.com focuses on building relationships, driving product adoption, and supporting customers in achieving their goals. Responsibilities include engaging with customers, utilizing customer data for service improvement, managing risks, and running success programs.
The Senior Manager of Customer & Partner Experience (CPX) Insights leads a global team to deliver critical insights and reporting products. This role involves managing data analytics efforts, collaborating with stakeholders, enhancing reporting, and developing high-quality insights to drive business strategies and improve customer experiences.
The Customer Success Manager is responsible for ensuring customer satisfaction and success within their assigned accounts. They collaborate with Account Executives and other team members to promote product adoption and engagement, anticipating customer needs, and improving the customer experience.
As a Customer Success Engineer, you will support clients by managing their technical implementation and onboarding processes. You'll define their requirements, configure the Quantum Metric platform, and develop custom JavaScript functions for data analytics, ensuring clients achieve their digital strategy goals.
The Claims Specialist will support the management of liability claims, utilize the Risk Management Information System (RMIS) to create metrics, oversee TPA management, act as a liaison for claims resolution, and ensure compliance with claim reporting procedures.
The Success Coach at Great Minds supports the effective implementation of curriculum products at schools in Central areas by providing on-site support, coaching, and professional development. They gather implementation metrics, document customer interactions, and share regional insights with leadership. This role also involves representing Great Minds at conferences and contributing to content creation.
The Metalworking Specialist at Grainger is responsible for conducting onsite assessments, educating customers on technology and innovation, and collaborating with sales teams to enhance metalworking product sales. The role requires maintaining expert industry knowledge and developing strategies for growth while documenting cost savings and efficiencies for customers.
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