Top Customer Success Jobs

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The role involves supporting customer success initiatives, onboarding customers, increasing product adoption, and collaborating with cross-functional teams to enhance customer experience.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Build executive relationships, create multi-year success plans, mitigate renewal risk, orchestrate cross-functional teams, and ensure measurable business impact from Veza’s identity security platform.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Manage customer relationships for data platforms to drive adoption, retention, onboarding, and expansion. Lead account meetings, track success metrics, provide product feedback to roadmap, oversee program execution, adopt AI-enabled workflows, and communicate incidents and outcomes to stakeholders.

Serve as the primary liaison for Commercial & Investment Bank clients, managing relationship health, escalations, implementations, onboarding, renewals, and cross-functional coordination to drive retention, growth, and client satisfaction.

Serve as liaison for complex commercial and investment bank clients, managing relationship retention and growth, coordinating implementations, resolving escalations, supporting onboarding/KYC, facilitating RFPs and sales pitches, and partnering across banking, operations, risk, and product teams to ensure high client satisfaction.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Own post-sales technical relationships for Hedra's API, agent, and inference customers: onboard, debug integrations, architect production deployments for latency/cost/reliability, drive adoption and expansion with AEs, translate customer issues into product improvements, and build runbooks and reference integrations.

As a Customer Success Leader, you will manage customer engagement post-sale, ensuring they maximize their use of Rox's platform while leading a success team focused on value delivery and retention.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Own and grow a strategic book of 100–150 high-value event organizers. Lead onboarding, QBRs, and success plans; drive product adoption, retention, expansion, churn mitigation, and data-driven growth. Partner cross-functionally to surface customer insights and build repeatable Customer Success playbooks.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

As a Customer Success Manager, you will foster relationships with customers, advocating for their needs while promoting product adoption and growth opportunities. Responsibilities include managing account transitions, advising customers on best practices, and collaborating with internal teams to ensure satisfaction.