Top Customer Success Jobs

The role involves leading customer activation success with a focus on building AI solutions, driving measurable outcomes, and fostering customer engagement through workshops and community building.

As a Customer Success Leader, you will manage customer engagement post-sale, ensuring they maximize their use of Rox's platform while leading a success team focused on value delivery and retention.

The Starlink Grant Manager will manage relationships with government customers, ensuring contract fulfillment, customer satisfaction, and strategic growth opportunities while leading complex projects and system improvements.

Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

Lead and coach a team of Onboarding Specialists to get high-revenue customers live; design AI-powered CS workflows and post-sales journey; define and track KPIs (Time-to-Value, Net Retention, health scores); partner with Sales to drive adoption and expansion; serve as escalation for complex accounts.

As a Senior Client Success Manager, you will own client relationships, drive value realization, and manage strategic engagements while mentoring junior team members.

The Director of AI Customer Success oversees enterprise client relationships, ensuring success metrics and driving AI adoption, retention, and value realization through strategic consulting and collaboration with internal teams.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

The Customer Success Manager will assist customers with software challenges, champion customer needs, and collaborate with teams while providing exceptional service and support, primarily in the commercial contracting industry.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

The Customer Success Manager maximizes provider performance on Zocdoc by understanding their goals, upselling products, and driving overall success.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Lead Arrive Fresh Client Success operations for produce and floral logistics, build SOPs, manage client implementations, drive ArriveNow adoption, mentor a team, ensure regulatory compliance (FSMA, STF, PACA), and partner cross-functionally to meet volume, margin, and revenue targets.

Lead and scale Arrive Fresh client success for perishable cold-chain logistics: manage daily operations, build SOPs, drive forecasting and KPIs, enable technology adoption, manage implementations, ensure regulatory compliance, mentor staff, and coordinate cross-functional teams to improve service, margin, and retention.

Lead Arrive Fresh's Client Success team for produce and floral logistics, scaling brokerage operations, establishing SOPs for temperature-controlled supply chains, driving revenue and margin targets, managing implementations, ensuring regulatory compliance (FSMA, STF, PACA), and partnering cross-functionally to improve service and retention.

Lead Arrive Fresh client success operations for perishable cold-chain logistics, scaling brokerage services, and building SOPs. Drive forecasting, cross-functional alignment, technology adoption (ArriveNow), customer implementations, and regulatory compliance (FSMA, STF, PACA). Mentor and develop a client success team, manage escalations, and partner with capacity, finance, and business development to meet volume, margin, and revenue targets.

The role involves serving as a strategic partner for complex enterprise customers, owning the customer lifecycle, and driving AI adoption and value realization.

As the Founding Customer Success Manager, you will establish and manage Flai’s customer success function, ensuring dealerships effectively use the platform while driving adoption, retention, and feedback for product enhancements.