Top Customer Success Jobs

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Lead Arrive Fresh Client Success operations for produce and floral logistics, build SOPs, manage client implementations, drive ArriveNow adoption, mentor a team, ensure regulatory compliance (FSMA, STF, PACA), and partner cross-functionally to meet volume, margin, and revenue targets.

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage hospital accounts and execute physician marketing campaigns on Doximity’s platform. Create campaign layouts and proofs, update platforms, partner with clients to define goals and measure success, own reporting, and collaborate with Sales through delivery and renewal to maximize retention.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage the full customer lifecycle for public sector accounts, from onboarding through renewal. Build relationships across government organizations, drive adoption and retention, identify expansion opportunities, handle escalations, and advocate for customer needs. Use AI, BI tools, and data analysis to monitor account health and inform account strategies. The role requires executive communication, change management, cross-functional collaboration, and up to 80% travel for on-site customer engagement.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead strategic health and growth of enterprise customers, manage full customer lifecycle from onboarding to QBRs, drive product adoption and usage growth, use data and generative AI to monitor account health, act as internal advocate to resolve technical escalations and influence product roadmap, and collaborate with Sales and Implementation to meet clinical and financial objectives.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Manage a portfolio of enterprise customers as a trusted advisor to drive retention, revenue realization, and advocacy. Proactively assess deployment health, run business reviews, create success plans, coordinate internal teams, and surface customer insights to influence product and expansion opportunities.

Manage a book of mid-market/enterprise customers as a trusted advisor: lead onboarding, training, expansions, and renewals; drive revenue growth; provide technical guidance on prompts, workflows, and API integrations; troubleshoot with Product & Engineering; and build scalable CS processes, playbooks, and documentation.

The Site Experience Specialist supports clinical site teams with technology use, training, relationship management, and issue resolution to ensure successful adoption of TruTechnologies' products.

The Senior Project Manager will lead multiple clinical drug trials, manage customer relationships, coordinate team activities, and ensure successful project execution.

Manage a portfolio of subscription and ARR-based customer accounts through onboarding, adoption, expansion, and renewal. Lead QBRs, track customer health and usage, demonstrate ROI, mitigate churn risk, and identify growth opportunities. Maintain CRM data, manage service orders in ERP systems, coordinate with vendors, and collaborate with sales, support, services, and training teams to deliver customer value and retention.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Manage a scaled book of 40-50 mid-market accounts using product usage data and NPS to identify risk and expansion opportunities. Design and run one-to-many digital engagement programs (webinars, in-app guidance, Product University, email campaigns) to drive adoption and expansion. Collaborate with Sales, Product, and Marketing, document scalable playbooks, and serve as the client advocate to inform product and CS strategy.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Own post-sale customer relationships across onboarding, adoption, business reviews, account health, retention, renewals, and expansion. Lead customer kickoffs, drive use of Microsoft, AI, security, cloud, compliance, and managed IT services, and identify risks and cross-sell opportunities. Maintain CRM and account records, represent customer needs internally, and coordinate with delivery and sales teams. Compensation includes uncapped commission tied to renewals and expansion.