Top Customer Success Jobs

Own end-to-end management of a portfolio of healthcare clients, ensuring high-touch onboarding, service verification, billing accuracy, contact validation, issue resolution, CSAT improvement, cross-functional coordination, and identifying account expansion opportunities.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage complex customer projects across CRM from lead to PO, liaise with contractors, architects, and end users, coordinate inventory, samples, freight, customs, and technical mock-ups, conduct weekly AE review calls, and ensure timely delivery to meet sales goals.

Serve as primary liaison for strategic, high-value accounts to drive service adoption, prevent churn, and ensure operational excellence. Coordinate cross-functional teams (Product, Operations, Development), conduct service reviews, lead root-cause analysis, prepare executive materials, and manage complex customer relationships. Require some domestic and potential international travel and occasional after-hours incident leadership.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Manage day-to-day operational delivery for assigned employer accounts, support implementations, reporting, renewals, and client requests. Coordinate cross-functional teams, maintain HIPAA-compliant documentation, analyze pharmacy claims and utilization trends, and prepare client-ready materials to ensure contract obligations and service levels are met.

Lead development and governance of Advana Customer Success Operations and Stakeholder Management Plans across Unclassified, Secret, and Top Secret domains. Coordinate with platform, data, AI, cybersecurity, and system operations teams, build metrics and dashboards, produce briefs and reports, and drive stakeholder engagement and service adoption across DoW, DHS, and interagency partners.

Serve as a strategic, data-driven Customer Success Manager for QSR accounts: drive adoption, retention, and expansion; deliver training and business reviews; manage hardware refreshes and renewals; advocate for customers internally; mitigate churn and communicate performance metrics to maximize customer ROI and growth.

Support implementation, training, and retention of Wiley's digital learning solutions. Assist faculty with course setup, monitor usage, provide LMS/LTI integration support, maintain Salesforce adoption data, collaborate with account teams on retention and expansion, run pilots and retraining, and promote new platform features to ensure customer success.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.

Lead and mentor a B2B SaaS account management team to drive client retention, satisfaction, and organic growth. Oversee lifecycle from implementation to long-term partnership, set and track KPIs (retention, NPS), advocate client needs to product, manage projects, and continuously improve processes to deliver white-glove service.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Own the customer lifecycle from onboarding through renewal: drive user adoption for a voice-focused AI product, monitor usage and retention, identify expansion opportunities, and relay user feedback to inform product direction. Define the customer success process for an early-stage company.

Own post-sale customer journey for insurance agencies and brokerages: lead onboarding and implementation, drive adoption and enablement, manage support and SLAs, monitor customer health and renewals, surface product feedback to product and engineering, and identify expansion opportunities.

Lead Customer Success strategy and execution to drive revenue growth, retention, and market expansion. Develop KPIs, act as voice-of-customer, align customer expectations to internal processes, coach and develop the Customer Success team, and collaborate cross-functionally to deliver end-to-end, best-in-class customer experiences.

Lead the Customer Success function to drive retention, revenue growth, and customer satisfaction. Define strategy, track KPIs, act as voice-of-customer, and coach a team to deliver best-in-class customer experiences.

Provide end-to-end account and relationship support for top-tier industrial distributors, acting as single point of contact for product selection, order and AR support, technical and operational guidance, cross-functional issue resolution, and distributor enablement to drive retention, satisfaction, and adoption.

Manage the complete post-sales lifecycle for VC/PE and startup customers: drive adoption, retention, renewals and upsells, build executive relationships, provide best practices, forecast revenue, run partnership reviews, and advocate customer needs to product and engineering.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Manage Tier 4 public safety accounts as primary client contact. Execute quarterly digital engagements, plan renewals 12–18 months ahead, process quotes and orders, identify early customer risk, and coordinate mitigation plans to drive retention and satisfaction.