Top Customer Success Jobs

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Serve as the technical bridge between QM and customers: lead implementation and integration of QM solutions, collaborate with R&D to optimize delivery, provide guidance on quantum control best practices, manage technical account relationships, and translate customer requirements into actionable experiments to meet research objectives.

Build and maintain partnerships with retail and homebuilding facilities to drive market and product strategy, sales growth, inventory management, partner training (technology and social media), process improvements, customer experience, and order accuracy. Conduct market analysis, prospect for growth, coach partners to increase NPS and referrals, and provide hands-on training and support across assigned territories.

Manage and grow client relationships for integrated media and data services. Onboard and enable customers, drive product adoption and renewals, consult on use cases and integrations, present results to stakeholders, coordinate internal teams to resolve issues, and identify upsell opportunities to achieve customer KPIs.

Manage a portfolio of cannabis retail clients to drive account health, product adoption, renewals, and expansion. Proactively monitor usage and risk, run QBRs, execute save playbooks, coordinate cross-functionally, and meet KPIs tied to retention and net revenue.

Own customer lifecycle for healthcare customers: manage pilots, lead implementations and onboarding, drive adoption and retention, identify upsell/expansion opportunities, run QBRs, support renewals and contracting, and act as the customer advocate internally to ensure ROI and long-term account growth.

Serve as a product expert for impact.com, manage assigned accounts with proactive monitoring and regular check-ins, deliver training and reactive product support, build client relationships, escalate technical issues, and drive successful affiliate/partnership marketing campaigns.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Manage and support enterprise accounts by providing product expertise, proactive account monitoring, regular check-ins, training, and relationship building. Resolve issues, escalate technical problems, and collaborate cross-functionally to optimize clients' marketing campaigns and drive success.

Act as primary customer contact to ensure successful onboarding, adoption, and ongoing health of AutoStore systems. Monitor performance, analyze data to recommend optimizations, run strategic reviews, support technical troubleshooting, drive upsell opportunities, maintain high NPS, and advocate customer needs internally.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

Own technical onboarding, adoption, health, and retention for a portfolio of customers. Perform technical discovery, build POCs, troubleshoot integrations, surface expansion opportunities, and partner with Sales, Product, and Engineering.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as primary contact between clients and Arrow, coordinate with sales and e-gaming leadership, ensure legal compliance, support new deployments, track timelines, identify risks/opportunities, and contribute to process improvements and marketing/CRM initiatives.

Manage assigned e-gaming accounts by developing and deploying promotional schedules, liaising with organization and e-gaming leadership, supporting deployments, ensuring compliance, driving satisfaction, identifying risks/opportunities, and improving processes while managing timelines and budgets.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as main contact for clients and internal teams, develop promotions and marketing strategies, ensure legal compliance and satisfaction, support deployments, identify risks/opportunities, and improve processes while managing timelines and budgets.

Manage customer relationships for assigned eGaming accounts, design and deploy promotions to drive retention and activity, coordinate with sales and e-gaming leadership, ensure compliance, support new deployments, identify risks and opportunities, and implement process improvements while managing budgets and timelines.

Manage onboarding, training, support, health, retention, and expansion for ~30 mid-market Swine accounts. Deliver high-touch engagement (monthly meetings, on-site visits), demonstrate ROI via insights reports, support sales, and coordinate with Product and Service teams. Maintain CRM records and roll out product features.

Manage and grow client relationships across functions, onboarding and engaging clients to maximize value from Gartner subscriptions. Facilitate client calls, surface priorities, recommend action plans, collaborate internally to resolve issues, and monitor engagement and retention metrics to drive satisfaction and growth.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

As a Customer Success Account Coordinator, you will manage transactional clients, providing operational support, ensuring timely pickups and deliveries, resolving issues, and maintaining account profiles.

Manage and deepen relationships with a book of clients, identify service and recordkeeping opportunities, develop relationship and retention plans, resolve complex client issues, coordinate cross-team service solutions, and use Vanguard product knowledge to strengthen client outcomes.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Lead U.S. Customer Success for CADDi's SaaS platform: own KPIs (adoption, NRR, churn, expansion), design onboarding and value realization programs, build health monitoring and dashboards, manage and develop the Customer Success team, drive account growth and executive relationships, collaborate cross-functionally, and scale repeatable success processes.