Top Customer Success Jobs

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Drive retention and expansion across a portfolio of strategic retail accounts. Own GRR and NRR targets, execute onboarding and success plans, monitor account health, lead executive business reviews, identify upsell/cross-sell opportunities, and collaborate cross-functionally to resolve issues and drive product adoption and measurable customer outcomes.

Serve as a trusted partner to charter operators and brokers by onboarding, training, and supporting users. Deliver product training, provide responsive Zendesk/email/chat/phone support, troubleshoot and escalate issues, participate in product feedback and testing, share on-call duties, and collaborate with internal teams to drive customer adoption and success.

Own post-sales customer adoption and value realization for automation solutions. Serve as primary client contact, build executive relationships, coordinate cross-functional teams, manage timelines and deliverables, advise on automation and cybersecurity strategies, and contribute thought leadership to drive retention and renewals.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Own a portfolio of enterprise customers to drive onboarding, adoption, expansion, and renewals. Lead success plans, executive engagement, ROI/QBRs, pricing/renewal negotiations, and AI-native workflow adoption. Build multi‑threaded relationships, identify expansion opportunities, and help scale the Customer Success playbook at a hypergrowth SaaS company.

Build and own scalable customer education, community, and champion programs to drive adoption, retention, and expansion. Create onboarding academies, in-product education, webinars, forums, and advocacy initiatives to reduce CSM lift and accelerate net revenue retention.

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Lead Customer Success Operations, Enablement, Education, and Services. Drive digital transformation, CS technology roadmap, P&L for enablement/services, process optimization, measurement of CS KPIs, and global internal enablement to increase adoption, retention, and service revenue.

Lead a team of Client Success Senior Managers and Managers for enterprise RCM accounts, develop scalable client management frameworks, drive adoption and measurable outcomes, serve as executive escalation, partner cross-functionally to reduce churn and improve service delivery, and represent customer voice in strategic initiatives.

Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.

Own a portfolio of enterprise customers to drive long-term value and expansion by advising on research cadence, enabling product adoption (including AskAI), protecting research quality, and partnering cross-functionally to establish US Enterprise Success processes and playbooks.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Manage post-sale relationships for a portfolio across SEA & ANZ to drive adoption, retention and measurable outcomes. Lead onboarding, develop success plans, monitor customer health, deliver business reviews, surface growth opportunities and coordinate with Account, Product and Marketing teams to improve customer experience and renewals.

Serve as a consultative customer success consultant for law schools in the Phoenix/Tucson area: assess needs, develop account plans, drive adoption of LexisNexis products, deliver presentations, collaborate with sales/marketing, and uncover revenue opportunities.

Serve as the primary post-sales contact to drive onboarding, adoption, retention, and growth for Clinical Solutions customers. Build trusted relationships, monitor account activity and risks, surface upsell opportunities, collaborate cross-functionally, share customer feedback to inform product improvements, and contribute to team onboarding and process improvements.

Proactively analyze paid and organic performance across Google Ads, Meta Ads, GA4, programmatic display, and email. Surface AI-assisted insights, identify churn/upsell signals, recommend optimizations, support onboarding, and enable sales and CS teams with clear data-driven narratives to improve client outcomes.

Serve as a strategic, consultative Customer Success Manager for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted advisor relationships, create success plans, lead change management, use data to monitor health and identify growth or churn risks, and partner cross-functionally to improve products and retention.

Serve as a post-sales technical expert for Sigma, advising customers on BI best practices, performance, security, embedded analytics, APIs and ETL. Design and implement tailored analytics solutions, capture product feedback, troubleshoot complex issues, collaborate with Product and Engineering, and support account growth and renewals while creating customer references.

Lead global customer response for deployed liquid-cooling products during field incidents, coordinating cross-functional teams to contain issues, drive RCA/CAPA, communicate with customers and executives, and implement preventive improvements to protect operations and uptime.

Own end-to-end onboarding, implementation, configuration, training, and post-launch customer success for a portfolio of dental practices. Lead project plans, timelines, and stakeholder engagement, drive adoption and product usage, conduct regular business reviews and account health checks, and identify opportunities for retention and growth.

Own end-to-end implementation projects for Pave's compensation platform, onboarding and managing 30–40 customers. Advise HR and Finance, run integrations, data migrations, configurations, project plans, and cross-functional collaboration to drive adoption and product improvements.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Lead end-to-end onboarding and implementation for high-impact merchant partners, enable HSA/FSA payment acceptance, drive revenue through co-marketing and data-driven campaigns, provide white-glove merchant support, optimize performance with analytics, and collaborate cross-functionally to scale partner success.