Top Customer Success Jobs

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Lead and scale customer success programs to improve retention and growth. Coach cross-functional teams, own client technology roadmaps, run QBRs and executive reporting, monitor customer health metrics, support renewals and expansion, and use analytics to drive continuous improvements and strategic client relationships.

Manage a scaled North America portfolio to drive adoption, retention, and measurable outcomes of the Personetics platform using a digital-first, AI-triggered engagement model. Monitor health and usage, run automated check-ins and digital QBRs, design automated workflows for renewals and upsells, coordinate with Product/Engineering/Sales, host webinars and create knowledge-base content, and escalate high-touch accounts as needed to maximize GRR and NRR.

Own post-sale relationships for a portfolio of strategic technology partners to drive adoption, renewals, and expansion. Build joint success plans, run executive reviews, coordinate cross-functional teams to remove blockers, analyze account health, advise on data collaboration and privacy-safe activation, forecast renewals and upsell opportunities, and contribute to playbook and product feedback.

Own post-sale relationships for strategic technology partners to drive adoption, renewals, and net revenue retention. Build and execute joint success plans, run executive reviews, coordinate cross-functional teams to remove blockers, analyze account health to identify risk and expansion, advise on data collaboration and privacy-safe activation, forecast renewals and upsell motions, and feed partner feedback into product and enablement improvements.

The Customer Success Manager will support and train customers, ensuring product adoption and satisfaction while driving engagement and renewals.

Serve as strategic partner and primary contact for enterprise healthcare clients, lead cross-functional account teams, drive product adoption, develop success plans and value stories, represent client voice to shape product roadmap, coach junior CSM staff, and support sales through RFPs and prospect calls.

Manage strategic relationships with automotive dealership stakeholders to drive product adoption, retention, and growth. Conduct QBRs, training, success planning, monitor account health, identify upsell opportunities, and collaborate cross-functionally to improve CSM playbooks and customer outcomes.

Serve as strategic advisor for a portfolio of Elite partners, manage service performance and escalations, analyze support KPIs, conduct QBRs, drive continuous improvement, coordinate cross-functional remediation, and improve long-term customer health and satisfaction.

Drive adoption and value realization for Kinective Data Intelligence customers by building measurable success plans, leading monthly operating rhythms, enabling users through workshops and office hours, coordinating priorities with Professional Services, managing health and renewal readiness, surfacing expansion opportunities, and partnering cross-functionally to make Data Intelligence a repeatable, scalable customer-success motion.

Own customer relationships for managed services accounts, ensure service commitments and renewals, coordinate incident response and RCA processes, manage resource planning and reporting, conduct customer reviews, and drive continuous improvement and upsell opportunities while mentoring team members and maintaining support documentation and runbooks.

Manage RemitMax implementations and ongoing remittance management clients, coordinate with customers and partners, deliver training, support integration/configuration/testing, monitor adoption and performance, maintain project documentation, and perform QA for releases.

Manage sponsor and advertiser onboarding and campaign execution for tradeshow and advertising clients. Serve as primary customer liaison, collect creative assets, deliver performance reports, resolve issues, identify upsell opportunities, and collaborate cross-functionally to improve processes and customer experience.

Drive customer onboarding, adoption, and retention for SaaS customers. Monitor health metrics, manage renewals, identify upsell opportunities, lead QBRs, provide training, and share customer insights with internal teams to maximize lifetime value.

Drive successful onboarding, adoption, and account growth for enterprise customers by building relationships, visiting clients, using product analytics and ROI analysis, and coordinating upsell opportunities to maximize Net Revenue Retention.

The Customer Success Manager will engage with Nevis' users, gather feedback, enhance product use, and collaborate with teams to improve services and tools.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

Manage a book of customers to drive adoption, onboarding, retention and growth of Linxup telematics solutions. Build consultative relationships, monitor customer health, identify expansion opportunities, coordinate cross-functionally, respond to inquiries, provide training and advocate for clients to improve satisfaction and referrals.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.

Manage a portfolio of customers across the Mid West and West Coast to drive adoption and ROI of DexoryView. Lead onboarding, deliver trainings and workshops, create success plans with KPIs, monitor account health, own renewals and upsells, and feed customer insights to Product, Sales, and Engineering. Frequent travel to client sites and cross-functional collaboration required.

As a Senior Customer Success Manager, you will manage customer relationships, drive onboarding, product adoption, and ensure customer satisfaction and retention through strategic planning and execution.