Top Customer Success Jobs

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Manage strategy and success plans for complex, high-impact accounts. Align customer goals with measurable outcomes, build senior stakeholder relationships, lead renewals and growth, coordinate cross-functional teams, oversee projects from planning to execution, and deliver measurable customer outcomes with strong organization and project management.

Serve as frontline partner to retail and home building facilities to drive sales growth, product and inventory strategy, training, and world-class customer experience. Coach partners, conduct visits, deliver training (technology, social media, service/process), analyze markets, improve processes, and support order accuracy to increase brand loyalty and referrals.

Lead and scale an Enterprise/Strategic Customer Success team to drive adoption, retention, and expansion. Coach CSMs, align cross-functionally with Sales, Renewals, Product and Services, provide executive sponsorship for strategic accounts, and implement scalable processes and metrics to meet retention and growth targets.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

Guide Army/DoD customers through cloud adoption and digital transformation, serving as primary customer contact from onboarding to renewal. Manage escalations, coordinate cross-functional resolutions, facilitate scope/prioritization and backlog planning, and produce system and technical documentation. Apply AWS/Azure and Agile (Atlassian) practices to drive analyst tasks, deployments, and customer success.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

Respond to client inquiries via phone, fax, and electronic channels; triage and process requests (testing, loans, slides); document and confirm critical reports; use CRM and LIS; maintain SOPs and quality service to support patient care.

Own a portfolio of strategic e-commerce merchants to drive retention, renewals, adoption, and expansion. Manage full customer lifecycle, monitor account health and commercial performance, support contract migrations, engage executive sponsors, and deliver virtual and in-person customer engagement to maximize long-term merchant value.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.

Serve as primary account manager for a portfolio of real estate agents, onboarding and training customers, promoting Compass tools, providing marketing support, coordinating with onboarding and marketing teams, supporting office projects and expansion, and advocating agent feedback across teams to drive adoption and agent success.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Lead a Client Success pod managing CSMs and a portfolio of strategic accounts. Drive retention, expansion, account health, escalations, playbooks, and cross-functional feedback to Product, Sales, and Operations while coaching the team and scaling processes.

Manage and grow a portfolio of high-value healthcare provider accounts, lead onboarding and implementation, drive platform adoption and retention, surface client feedback to Product, mentor team members, and execute cross-functional initiatives to deliver measurable client outcomes.

Build and lead the Partner Client Success function for RCM channel partners; own strategic partner relationships, QBRs, escalation processes, partner health metrics, product feedback loop, and expansion in partnership with Sales.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

Lead Customer Success Manager responsible for managing high-value enterprise customer relationships, driving adoption and retention, and mentoring junior team members. Focus on building scalable Customer Success processes and being the voice of the customer.

The Client Success Manager serves as a strategic partner for clients, ensuring they achieve desired outcomes by effectively utilizing Arcesium's solutions while building strong relationships and providing insights.

The Director of Client Success will manage client relationships, ensure satisfaction, and drive client engagement with the MARKETview platform.

The Client Success Manager at Bamboo Works guides clients through recruitment processes, builds relationships, ensures client satisfaction, and identifies growth opportunities.