Top Customer Success Jobs

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Manage and grow a portfolio of enterprise employer accounts across the full lifecycle. Build executive relationships with HR/Benefits leaders, analyze program data, deliver executive business reviews, identify risks and expansion opportunities, coordinate cross-functional support, and run client communications and events to drive engagement, retention, and growth.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Serve as trusted advisor to onboard and drive adoption for a portfolio of Mid‑Market/Enterprise SaaS customers. Manage renewals, monitor customer health, resolve issues with product and support teams, provide best‑practice recommendations, run regular meetings, and mitigate churn. Fully remote (US) role; travel may be required.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

Lead and scale CS Ops and Renewals teams, own Vitally as the CS platform, design programmatic renewal playbooks, build health scoring and dashboards, implement AI-driven automation and integrations (Salesforce/GTM), and surface customer insights to Product, Support, and Sales to improve retention and forecast accuracy.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Lead and scale customer success programs to improve retention and growth. Coach cross-functional teams, own client technology roadmaps, run QBRs and executive reporting, monitor customer health metrics, support renewals and expansion, and use analytics to drive continuous improvements and strategic client relationships.

Manage a scaled North America portfolio to drive adoption, retention, and measurable outcomes of the Personetics platform using a digital-first, AI-triggered engagement model. Monitor health and usage, run automated check-ins and digital QBRs, design automated workflows for renewals and upsells, coordinate with Product/Engineering/Sales, host webinars and create knowledge-base content, and escalate high-touch accounts as needed to maximize GRR and NRR.

Own post-sale relationships for a portfolio of strategic technology partners to drive adoption, renewals, and expansion. Build joint success plans, run executive reviews, coordinate cross-functional teams to remove blockers, analyze account health, advise on data collaboration and privacy-safe activation, forecast renewals and upsell opportunities, and contribute to playbook and product feedback.

Own post-sale relationships for strategic technology partners to drive adoption, renewals, and net revenue retention. Build and execute joint success plans, run executive reviews, coordinate cross-functional teams to remove blockers, analyze account health to identify risk and expansion, advise on data collaboration and privacy-safe activation, forecast renewals and upsell motions, and feed partner feedback into product and enablement improvements.

The Customer Success Manager will support and train customers, ensuring product adoption and satisfaction while driving engagement and renewals.

Serve as strategic partner and primary contact for enterprise healthcare clients, lead cross-functional account teams, drive product adoption, develop success plans and value stories, represent client voice to shape product roadmap, coach junior CSM staff, and support sales through RFPs and prospect calls.

Manage strategic relationships with automotive dealership stakeholders to drive product adoption, retention, and growth. Conduct QBRs, training, success planning, monitor account health, identify upsell opportunities, and collaborate cross-functionally to improve CSM playbooks and customer outcomes.

Serve as strategic advisor for a portfolio of Elite partners, manage service performance and escalations, analyze support KPIs, conduct QBRs, drive continuous improvement, coordinate cross-functional remediation, and improve long-term customer health and satisfaction.

Drive adoption and value realization for Kinective Data Intelligence customers by building measurable success plans, leading monthly operating rhythms, enabling users through workshops and office hours, coordinating priorities with Professional Services, managing health and renewal readiness, surfacing expansion opportunities, and partnering cross-functionally to make Data Intelligence a repeatable, scalable customer-success motion.

Own customer relationships for managed services accounts, ensure service commitments and renewals, coordinate incident response and RCA processes, manage resource planning and reporting, conduct customer reviews, and drive continuous improvement and upsell opportunities while mentoring team members and maintaining support documentation and runbooks.

Manage RemitMax implementations and ongoing remittance management clients, coordinate with customers and partners, deliver training, support integration/configuration/testing, monitor adoption and performance, maintain project documentation, and perform QA for releases.

Manage sponsor and advertiser onboarding and campaign execution for tradeshow and advertising clients. Serve as primary customer liaison, collect creative assets, deliver performance reports, resolve issues, identify upsell opportunities, and collaborate cross-functionally to improve processes and customer experience.