RCM Client Manager II

Job Description:

The Revenue Cycle Client Manager II is responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. This role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.

• Manage client relationships and ensuring client satisfaction.
• Support the delivery of contracted services, including communication with client management.
• Establish and maintain client performance expectations.
• Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.
• Coordinate internal service teams to resolve client issues and improve processes.
• Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.
• Ensure alignment of internal messaging and deliverables with other service teams.
• Support the adherence to best practice setup, policy, and procedures.
• Identify opportunities for process improvements and support action plans for problem resolution.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s Degree in Business Administration, Health Management Information Systems, or a related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 2-4 years of experience in customer service, revenue cycle management, or a related field.

Knowledge, Skills & Abilities:

• Knowledge of: Basic knowledge of Revenue Cycle Management best practices.
• Skill in: Strong communication and interpersonal skills.
• Ability to: Ability to support multiple tasks and prioritize effectively.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.