Client Coordinator

Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job TitleClient Coordinator

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value

The Client Coordinator within the Project Management Department (PMO) is expected to provide support to the Clinical Project Managers and Clinical Program Managers in their day-to-day administrative tasks to ensure successful project management services including but not limited to project monitoring, to deliver Azenta Life Sciences solutions to clients, partners, and alliances.

What You’ll Do

Support Azenta Life Sciences PMO team with assigned tasks, including records review, Service Request creation and management, and proficient handling of advanced Excel functionalities such as pivot tables and Gantt charts. Responsible to generate reports such as sample inventory, Key Performance Indicator (KPI) and Key Quality Indicator (KQI) reports for the PMO team and external clients, as per their requirements. Manage queries and proactively seek resolutions as requested, ensuring timely and accurate responses to meet client expectations. Monitor, coordinate, and resolve issues encountered during project execution. Project support may include kit provision and logistics, sample management, pathology report redaction and handling, lab services support, training, or support of alliances/partnerships. Contribute, as required, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes. Oversee the coordination of user and client access to Azenta Limfinity Sample Management system. ensuring smooth and secure system interactions. Collaborate closely with Project Managers to diligently monitor critical study milestones, fostering effective project management practices and ensuring project success.

What You Will Bring

• Associate degree or bachelor’s degree in science or related field and entry-level experience in a regulated industry environment.
• Preferred in an FDA and GXP regulated environment.
• Strong organizational skills and attention to detail.
• Good verbal and written communications skills, ability to engage in effective problem-solving conversations.
• Demonstrated ability to prioritize work, customers, internal and external demands.
• Demonstrate high level of initiative and ability to work independently.
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)

Your Working Conditions:

• General office setting.
• Employee may occasionally travel, up to 10% of working time.
• Employee may occasionally work in an area with potentially infectious materials.
• Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [email protected] for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.