Top Senior Operations Jobs in Columbus, OH

Leads customer operations and order activity for assigned CPG customers, serving as an escalation point for complex fulfillment issues. Coordinates with Sales, Marketing, Finance, Supply Chain, and other teams to deliver reliable service. Monitors SLAs and performance metrics, analyzes data to identify trends and root causes, coaches team members, supports onboarding, and drives workflow and process improvements.

Design realistic, multi-step business operations benchmark tasks for evaluating AI systems. Responsibilities include creating workflows, reports, process documentation, spreadsheets, reference materials, and objective grading criteria. Candidates must identify ambiguous or ungradable tasks and deliver approved work on schedule. The role requires substantial hands-on operations experience, structured standards such as SOPs or QA checklists, strong Excel skills, and strong written and spoken English.

Own Toloka’s go-to-market strategy, commercial offerings, cross-functional process launches, and executive revenue reporting. Partner with the CSO on market decisions, pricing, resource allocation, board preparation, and business reviews. Build reliable models and reporting covering bookings, revenue, pipeline, forecast, and margin. The role requires strong quantitative skills, understanding of AI model training and evaluation, and experience operating across Sales, Delivery, Legal, and Finance.

Leads account operations and supervises staff to ensure service agreements meet company standards. Oversees client communication, service responsiveness, profitability, budgets, purchasing, expenses, revenue reporting, and issue escalation. The role requires on-site presence, warehouse and freight inspection, and collaboration with managers and clients. Candidates need a high school diploma or GED, at least five years of related experience, four years of industry experience, and three years of supervisory experience.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Supports assigned Power Automate workflows through testing, documentation, deployment, adoption, and continuous improvement. Partners with regional teams, IT, Salesforce administrators, and operations to maintain system fields, shared mailboxes, and integrations. Reviews operational processes for automation opportunities and supports Copilot and AI Builder solutions. Requires global operations knowledge, including international logistics, taxes, tariffs, duties, and IT sourcing, with flexibility for global hours and occasional travel.

Coordinates Global Risk programs, projects, reporting, tools, systems, training, events, vendors, and operational workflows. The role tracks priorities, improves processes, supports risk-management request intake, facilitates cross-functional collaboration, manages contractors and subscriptions, and enables leadership through scheduling, communications, documentation, and follow-through. Success requires exceptional organization, discretion, empathy, project management, process improvement, and the ability to manage complex global stakeholders and competing priorities.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Manages corporate travel operations and leads Travel Consultants, Team Leads, and Associate Managers. Responsibilities include coaching, training, performance management, client issue resolution, itinerary and quality reviews, KPI and SLA oversight, reporting, payroll support, recruiting, process improvement, and ensuring effective use of travel systems and booking tools.

Leads Coca-Cola portfolio performance across the United Central territory by translating commercial strategies into operating plans, driving bottler execution, monitoring revenue, volume, share, and transaction performance, managing resources and corrective actions, and building execution capabilities. The role partners with regional operations, commercial, finance, marketing, and supply-chain teams, maintains regular in-market engagement, and influences bottler leadership without direct authority.

Leads franchise operations and marketplace execution for Coca-Cola’s West Region. Translates commercial priorities into territory plans, drives volume, revenue, transactions, share, and profitable growth, and aligns bottler and cross-functional teams. Responsibilities include performance diagnosis, corrective actions, budgeting, commercial initiative deployment, contingency planning, capability building, and frequent in-market engagement. Requires strong commercial and financial judgment, relationship management, negotiation, and the ability to influence regional operations teams without direct authority.

Leads Coca-Cola Florida’s Advanced Hydration franchise operations, aligning bottlers, customers, and internal stakeholders to drive market execution, growth, profitability, and brand performance. Oversees business planning, sales and merchandising execution, innovation launches, customer activation, cross-functional alignment, and corrective actions. Builds executive relationships, develops strategic growth initiatives, champions portfolio transformation, and fosters accountability, collaboration, and continuous improvement across the franchise system.

Own HubSpot and marketing operations systems, including automation, data governance, campaign execution, deliverability, reporting, integrations, lead routing, and system support. Build dashboards across HubSpot and Salesforce, troubleshoot data and integration issues, and partner with RevOps and sales. Develop and monitor AI-assisted workflows using LLMs and agents to automate repetitive processes and improve marketing efficiency.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.

The Senior Specialist will optimize revenue operations across the client lifecycle, supporting sales growth, renewals, retention, reporting, and cross-functional process improvement. Responsibilities include maintaining revenue data, designing workflows, mapping processes, gathering business requirements, improving system integrations and automation, developing KPIs and executive dashboards, and ensuring data integrity across NetSuite, HubSpot, ConnectWise, and Power BI. The role partners with leadership and technical administrators to scale revenue processes and improve operational effectiveness.

Manage and optimize legal department operations, including workflows, ticketing, contract administration, budgeting, metrics, vendor and outside counsel relationships, legal technology, knowledge management, and cross-functional projects. Support compliance initiatives, audits, risk management, and legal technology migrations while improving efficiency, scalability, and cost control.

Leads strategic operations, cross-functional transformation, business intelligence, commercial strategy, customer lifecycle optimization, pricing, profitability, and acquisition integration. Develops strategic plans, improves processes and documentation, manages whitespace and cross-sell opportunities, supports revenue growth, and mentors the Strategy & Operations team.

Manage and optimize Qualio’s revenue technology stack, including Salesforce and related GTM tools. Build automations, integrations, and AI-enabled workflows; maintain data integrity; document and improve processes; create reports and dashboards; support forecasting; train revenue teams; and collaborate across Sales, Marketing, Finance, and Customer Success.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.

Leads revenue operations and business systems for Sales, Customer Success, Finance, and related teams. Owns Salesforce and Nue CPQ architecture, revenue forecasting, pipeline and retention analytics, quote-to-cash processes, system integrations, data governance, vendor management, and systems roadmaps. Manages and mentors two direct reports while delivering implementations, automation, documentation, and operational improvements across the GTM technology ecosystem.

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Own growth, utilization, and profitability initiatives for surgical and emerging service lines. Translate strategy into scalable operational workflows, lead cross-functional execution, develop service-line analyses and metrics, optimize clinical pathways, support market launches, and act as an internal and external subject matter expert with clients, consultants, employers, and clinical partners.