Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.
Things You Get To Do:
- Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
- Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
- Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
- Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
- Own patch management: test, validate, and roll out updates safely across the fleet
- Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
- Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
- Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
- Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
- Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
- Participate in weekend on-call (round-robin) and after-hours response as needed
- Other related duties as required
Who You Are (Must-Haves):
- Excited about Alpaca’s mission and what we’re building
- 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets
- Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
- Strong across macOS, Windows, and Linux, including device lifecycle
- Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
- Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates
- Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
- Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
- Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
- Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments
- Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
- Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
- Fluent English (written and verbal); strong analytical and collaborative skills
- ATeam player with ownership mentality
- Bachelor’s degree in IT, Computer Science, or related field
- IT, security, or cloud certifications
- Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
- Experience designing scalable onboarding / access / offboarding automation
- Background in fintech or other regulated industries; familiarity with financial and privacy controls
- Business acumen to balance stakeholder urgency, security risk, feasibility, and budget
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Skills Required
- 6+ years of experience in IT operations or systems engineering
- Experience supporting macOS, Windows, and Linux environments
- Hands-on experience with at least two enterprise MDM solutions, such as Jamf, Kandji, or Intune
- Proven patch management experience including testing, validation, and controlled rollout
- Experience with Google Workspace, 1Password, enterprise SaaS administration, EDR, and SSO or identity workflows
- Understanding of Zero Trust environments and networking concepts
- Fluency in at least two programming or scripting languages
- Hands-on experience with GCP and/or AWS and infrastructure as code such as Terraform
- Based in or available for Eastern Time coverage
- Availability for weekend on-call rotation and after-hours response
- Fluent English with strong analytical, communication, and collaboration skills
- Bachelor's degree in IT, Computer Science, or a related field
- IT, security, or cloud certifications
- Experience owning IT automation platforms, workflow tooling, or internal operations repositories
- Experience designing scalable onboarding, access, and offboarding automation
- Fintech or regulated-industry experience and familiarity with financial and privacy controls
- Business acumen balancing stakeholder urgency, security risk, feasibility, and budget
Alpaca Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alpaca and has not been reviewed or approved by Alpaca.
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Fair & Transparent Compensation — Feedback suggests specialized engineering and leadership roles receive market-competitive pay, with estimated ranges aligning to typical fintech expectations. Role-based pay appears stronger for senior and high-skill tracks than for administrative or customer support roles.
Alpaca Insights
What We Do
Alpaca's mission is to unlock asset management for the people. We are a technology company that modularizes the world’s asset management activities. Alpaca’s products enable anyone to build and connect applications and algorithms to buy and sell stocks with zero commissions. We believe that everyone should have fair access to financial markets, regardless of who we are or where we are from. *Securities are offered through Alpaca Securities LLC (alpaca.markets)*
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