Top Senior Tech Support Jobs in Columbus, OH

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Leads technology resiliency governance across an asset and wealth management application portfolio. Oversees disaster recovery, cyber recovery, data restore, and sustained operations testing; maintains documentation, evidence, taxonomy alignment, and control compliance. Produces audit-readiness reporting, identifies emerging risks, coordinates remediation, and advises application owners. Also supports production incident, problem, and change management, observability, service restoration, and responsible adoption of enterprise AI for operational workflows.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.

Senior pre-sales Solutions Engineer responsible for scoping, designing, quoting, and presenting physical security and network infrastructure solutions. The role covers CCTV, access control, fire alarm systems, wired and wireless networks, technical drawings, bills of materials, pricing, client consultation, project handoff, quality assurance, and mentoring junior engineers.

Owns the technical pre-sales lifecycle for physical security and network solutions. Partners with sales teams, consults with clients, designs CCTV, access control, FDAS, and wired/wireless network architectures, and develops BOMs, drawings, specifications, and pricing. Leads technical presentations, validates solutions, manages project handoffs, reviews designs and quotes, and mentors junior Solutions Engineers.