Top Senior Customer Success Jobs in Cleveland, OH

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Impact Clients

Head of Client Success and Operations

3 Months AgoSaved
Remote
Cleveland, OH
Senior level
Senior level
Edtech • Professional Services • Sales • Consulting
Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.
Top Skills: CalendlyCrmsGoogle SuiteLoomSlackTrelloZapier
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Rentable

Customer Success Manager, Daylight

Reposted 9 Months AgoSaved
Remote
Cleveland, OH
Senior level
Senior level
Real Estate
Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.
Top Skills: Analytics DashboardsAsanaGoogle SuiteSalesforce
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