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Top Operations Jobs in Charleston, SC
Other
Manages a pest control service center, overseeing customer and employee retention, staffing, payroll, inventory, fleet, labor utilization, EBITDA, KPIs, training, and operational efficiency. Leads hiring and performance management, coordinates with regional and continuous improvement teams, implements improvement plans, and ensures safe, high-quality service delivery. Builds a positive team culture while managing goals, dashboards, sales training, and customer service standards.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.
Top Skills:
AIClaudeDatabricksLookerSQLTableau
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.
Top Skills:
AIAutomation
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Manage provisioning, activation, onboarding, compliance validation, troubleshooting, and operational support for global SMS and digital messaging services. Coordinate with customers, carriers, aggregators, vendors, Product, Engineering, and Support teams to resolve delivery and throughput issues. Maintain documentation, track vendor escalations, improve onboarding workflows, and ensure messaging programs meet TCPA, CTIA, carrier, and regional regulatory requirements.
Top Skills:
10DlcCtiaShort CodesSmsTcpaToll-Free Messaging
Consulting
Supports education technology service delivery for public-sector clients. Responsibilities include investigating client issues, coordinating resolutions, gathering requirements, documenting processes, analyzing workflows, supporting software enhancements, participating in user acceptance and regression testing, and assisting with releases, change management, and feature adoption. The role is intended for early-career professionals with strong analytical, communication, problem-solving, and learning skills.
Information Technology • Software
Supports executive leadership by translating priorities into operating plans, coordinating cross-functional initiatives, managing business cadences, preparing executive communications, analyzing performance, mitigating risks, and driving continuous improvement. The role provides operational visibility, accountability, stakeholder alignment, and strategic implementation across the organization. It requires business acumen, leadership, strategic planning, project oversight, risk management, and at least four years of management experience.
Other
Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.
Top Skills:
Abm OrchestrationAPIsCRMIntent Data PlatformsJSONLlm EndpointsMarketing Automation PlatformsRest ApisRouting EnginesWebhooks
Machine Learning • Natural Language Processing
Leads an independent quality and research-partnership function supporting crowd-based AI training data operations. Oversees onsite Site Program Leads, maintains separation from delivery teams, partners directly with research stakeholders, translates research needs into crowd data projects, and supports project stand-up. Owns capacity planning, utilization, governance, talent pipelines, escalation protocols, and client engagement while serving as a senior individual contributor.
Top Skills:
Ai Training DataData AnnotationWorkforce Analytics
eCommerce • Payments
Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.
Top Skills:
APIsChatgptClaudeExcelGoogle SheetsLookerObservability ToolsPaypalPower BIPythonSQLTableau
Big Data • Fintech • Mobile • Payments • Financial Services
Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.
Top Skills:
Ai-Enabled ToolsAutomationPythonSQL
Artificial Intelligence • Fintech • Software • Financial Services
Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.
Artificial Intelligence • Fintech • Software • Financial Services
Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Own projects from planning through execution while managing multiple priorities in a fast-moving environment.
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Artificial Intelligence • Fintech • Software • Financial Services
Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Partner with leadership to solve business and product challenges, build teams and processes, research new markets and opportunities, and improve operational effectiveness. Manage projects from planning through execution while taking ownership of measurable business outcomes in a fast-moving environment.
Software • Analytics
Leads Americas revenue operations across forecasting, pipeline hygiene, territory and quota execution, sales and partner operations, quote-to-order processes, reporting, and analytics. Partners with the regional CRO and global operations teams to rebuild processes during CRM consolidation and organizational transformation. Manages operational governance, documentation, executive reporting, and development of a geographically dispersed field operations team.
Top Skills:
AnaplanCrm SystemsGongOutreachPlanning And Analytics ToolsSales Engagement PlatformsSalesforce
YesterdaySaved
Healthtech
Leads enterprise healthcare interoperability strategy, operations, connectivity, and strategic partnerships. Establishes operating models, roadmaps, KPIs, governance, and partner ecosystems across EHRs, HIEs, QHINs, payers, providers, and data networks. Translates regulatory and technical requirements into scalable capabilities, supports product and commercial growth, oversees investments and agreements, and builds high-performing teams. Requires executive leadership in healthcare data exchange, interoperability standards, regulatory strategy, operations, partnerships, and technology commercialization.
Top Skills:
Advanced AnalyticsAPIsArtificial IntelligenceC-Cda/CcdEhrFhirHieHl7 V2Machine LearningQhinTefcaX12/Edi
Edtech
Supports content workflow operations through file fulfillment, vendor coordination, DAM archiving quality control, copyright registration tracking, CMS collection management, and data retrieval. The contractor maintains accurate records, reports, errata documentation, litigation-related research packages, and deposit copy tracking while handling confidential materials and coordinating with internal stakeholders and external vendors.
Top Skills:
Content Management Systems (Cms)CourseraDigital Asset Management (Dam) Systems
Software
Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.
Top Skills:
AIBusiness IntelligenceCpqHubspotMarketing AutomationRevenue Intelligence ToolsSales Engagement SoftwareSQL
AdTech • Big Data • Marketing Tech • Mobile • Grocery & Supermarkets • Consumer Packaged Goods (CPG)
Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.
Top Skills:
Google WorkspaceGrafanaLookerZendesk
Artificial Intelligence • Big Data • Security
Leads Salt Security’s revenue operations function, owning GTM strategy, planning, forecasting, pipeline management, executive reporting, revenue systems, data architecture, sales and marketing operations, customer success operations, deal desk, automation, and AI initiatives. Partners with executive leadership and cross-functional teams to improve visibility, accountability, efficiency, retention, and scalable growth across the revenue lifecycle.
Top Skills:
6SenseAIGongLeandataMarketoNooksPlanhatSalesforceZoominfo
Marketing Tech
Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.
Software
Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.
Top Skills:
Salesforce
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Owns AI-powered tools and strategic analytics for Headway’s provider growth and revenue operations. Responsibilities include optimizing provider outreach and conversion, analyzing funnel trends, pipeline health, and cohort performance, supporting weekly business reviews and executive reporting, and enabling sales leaders to self-serve performance insights. The role requires strategic initiative ownership, strong analytical and forecasting skills, and collaboration with revenue leadership in a growth-stage environment.
Top Skills:
Artificial Intelligence (Ai)SQL
Edtech • Healthtech • Information Technology • Hospitality
The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.
Digital Media • Fintech • Information Technology • Machine Learning • Financial Services • Cybersecurity • Automation
Processes complex monetary transactions, account maintenance requests, official checks, fraud and identity-theft cases, account research, IOLTA reporting, and escheat due diligence. The role ensures accurate, compliant, and timely servicing while coordinating with branches, fraud teams, and internal partners. Responsibilities also include monitoring workflows and service levels, managing operational controls, supporting process improvements and system enhancements, and participating in training, meetings, cross-team support, and change-management activities.
Energy • Appliances • Industrial • Manufacturing
Leads regional IT infrastructure operations across North and Central America, overseeing service quality, governance, financial performance, vendors, cybersecurity alignment, incident escalation, and continuous improvement. Coordinates service delivery teams and major transformation programs involving cloud, workplace technology, networks, and cybersecurity. Partners with business leaders, global IT teams, service providers, and site leadership to improve operational efficiency, automation, compliance, and service maturity.
Top Skills:
Cis ControlsInfrastructure Monitoring ToolsItilItsm PlatformsMicrosoft 365AzureNist
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