Top Operations Manager Jobs in Boise, ID

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Fractional Revenue Operations Manager responsible for daily sales operations and a major GTM systems transformation. The role includes migrating Zoho CRM to Odoo, building AWS Partner Central ACE and CPPO integrations, automating lead routing and renewal workflows, supporting cloud marketplace sales, and developing executive revenue dashboards. The engagement is capped at 15 hours weekly and requires independent execution, CRM migration expertise, REST API and webhook knowledge, and B2B SaaS RevOps experience.

Owns growth initiatives from opportunity framing through execution and impact measurement. Builds financial models, evaluates strategic bets, leads cross-functional plans, manages timelines and budgets, designs growth experiments, analyzes funnel data, improves patient experience, and advises leadership on new markets and adjacencies.

Build and operate Firecrawl’s legal operations function from scratch. Responsibilities include implementing contract, compliance, matter management, e-billing, and legal technology systems; managing contract intake and routing; overseeing outside counsel and vendors; tracking legal spend, contract volume, and turnaround times; supporting regulatory research; and automating repetitive workflows with technology and AI. The role partners closely with finance, sales, product, engineering, HR, security, and leadership.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Owns GTM enablement within Revenue Operations, including onboarding, training, certification, continuous learning, content management, coaching support, and LMS administration. Translates product, pricing, process, and market changes into actionable seller resources. Builds reporting connecting enablement activity to GTM performance, supports revenue process improvements, and uses AI to accelerate content creation, insights, and workflows.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own and optimize revenue operations processes across sales and customer success, from lead through renewal. Drive adoption of GTM tools, build DealHub quoting workflows, create enablement programs, monitor SaaS KPIs, and deliver reports and analysis for leadership. Partner cross-functionally with Sales, Customer Success, Marketing, and systems administrators while integrating AI tools into reporting, documentation, and process design.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Leads a team processing financial transactions and money movements in a regulated retirement-services environment. Responsibilities include people management, quality control, SLA and KPI oversight, process improvement, SOP development, escalations, capacity planning, and cross-functional collaboration with Customer Success, Product, Engineering, and Compliance. The role emphasizes transaction accuracy, regulatory compliance, automation, operational scalability, and customer-focused execution.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.