Top Operations Jobs in Ann Arbor, MI

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

You will execute and improve insurance workflows, analyze operational efficiency, collaborate with product teams, and support onboarding and documentation efforts.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Administer COBRA and Direct Bill plans, balances, employer accounts, and incoming files. Resolve internal questions, account discrepancies, and tier-three escalations using product and system knowledge. Communicate with departments, employers, consultants, brokers, and vendors through case management. Support peer training, process improvement, compliance with HIPAA policies, special projects, and quality and performance goals.

Leads global operations by setting organizational direction, coordinating functional managers, transitioning regional activities, measuring performance, and improving revenue, expenses, profitability, and margins. Builds global partnerships, supports client onboarding and transitions, ensures consistent operational processes, communicates with stakeholders, and maintains compliance with information governance, HIPAA, privacy, and corporate integrity requirements.

Own end-to-end go-to-market motions for a product line or segment, including rollout design, enablement, field playbooks, adoption tracking, and performance analysis. Translate product and pricing inputs into actionable commercial strategies, collaborate with Product, Marketing, Sales, Legal, and Pricing, identify launch risks, and recommend improvements based on customer and field feedback.

Own and optimize top-of-funnel revenue processes, including lead routing, lifecycle management, workflow automation, attribution tracking, and funnel analysis. Partner with Sales, Marketing, Business Systems, and other teams to improve Salesforce and go-to-market tooling, maintain data integrity, manage cross-functional initiatives, and train revenue teams on process and tooling changes.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Own the go-to-market operational infrastructure across revenue systems, sales processes, marketing operations, analytics, forecasting, and automation. The role manages Salesforce and HubSpot integrations, pipeline visibility, deal and lead scoring, data quality, campaign attribution, territory and quota planning, and win/loss analysis. This leader partners with Sales, Marketing, technical teams, and executives to improve sales-cycle efficiency, forecast accuracy, and scalable revenue execution.

Leads revenue intelligence operations supporting Marketing through executive reporting, forecasting, KPI governance, data quality, automation, and performance insights. The role develops marketing and SDR forecasting models, owns scorecards, improves reporting infrastructure, and translates pipeline, funnel, and ROI data into recommendations for senior leadership. It partners with Finance, Revenue Operations, Data Engineering, Analytics, Marketing, and SDR teams while mentoring analysts and driving cross-functional reporting standards.

Own sales forecasting, pipeline and performance analytics, GTM planning, sales compensation strategy, and revenue reporting. Partner with senior Revenue, Sales, Marketing, and Finance leaders to identify risks, evaluate scenarios, improve forecast accuracy, and translate complex analyses into actionable recommendations. This senior individual contributor role requires autonomy, executive communication, and expertise in SaaS revenue operations, Salesforce, sales compensation, quota planning, and pipeline management.

Supports CX Operations through business analysis, process optimization, project management, requirements gathering, performance reporting, dashboard development, and custom analysis. The role translates operational needs into business requirements, validates solutions, analyzes appraiser and broker coverage, develops business justifications, and communicates insights and recommendations to leadership. It manages multiple initiatives, supports system enhancement requests, and partners cross-functionally with finance, sales, product, and operations teams.

Leads the global People Operations strategy, shared services team, tiered service model, and AI-enabled automation roadmap. Establishes service standards, governance, compliance controls, metrics, vendor management, and change-management practices across regions. Partners with HR Technology, IT, Legal, Finance, and People leadership to scale systems and processes while ensuring privacy, security, auditability, human oversight, and strong employee experience.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Supports global revenue operations through territory and quota planning, KPI reporting, performance analysis, dashboard development, AI-enabled workflow improvements, deal desk execution, CRM governance, and commercial process optimization. Partners with Sales, Marketing, Customer Success, Enablement, and Finance to improve productivity, data quality, and operational effectiveness.

Supports quoting and order management for assigned accounts, responds to customer requests, manages product and partner processes, validates configurations, tracks orders, prepares reports, identifies upsell opportunities, and mentors new sales operations employees.

Remote administrative operations role for engineering graduates managing purchase workflows, invoices, bookkeeping (QuickBooks), scheduling, documentation (Google Workspace, DocuSign), vendor coordination, basic financial reporting, and supporting leadership with scientific writing, grants, patents, and presentations. Work U.S. business hours with cross-functional teams at a deep-tech startup.

Owns sales enablement materials, health plan sales support, commercial contracts, events, Salesforce workflows, pipeline tracking, RFP coordination, and LinkedIn content. This cross-functional role manages multiple stakeholders and deadlines while improving commercial processes, supporting growth initiatives, and creating executive-ready presentations and proposals. The position is fully remote and requires strong organization, visual storytelling, CRM experience, and independent execution in a fast-moving healthcare startup.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Leads transformation of digital-asset trading operations, including post-trade settlement, reconciliation, cash positioning, inventory management, risk mitigation, and process improvement. Oversees a global team supporting spot, lending, and derivatives operations; defines KPIs and SLAs; partners with engineering, product, finance, accounting, compliance, traders, and external counterparties; and develops scalable infrastructure and procedures for institutional crypto transactions.

Manage end-to-end product operations, coordinating product, engineering, and operations teams to ensure efficient feature and solution delivery. Track and optimize performance metrics, resolve operational roadblocks, manage product-update communications, and use data-driven insights to improve processes and support product success. The role requires strong analytical, communication, organizational, and continuous-improvement skills in a fast-paced, ambiguous environment.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Support customer operations across data feeds, SFTP setup, eligibility workflows, UAT, QA, customer configuration, and lifecycle changes. Investigate data discrepancies, document audit-ready records, coordinate with cross-functional teams, manage multiple priorities, escalate risks, and identify process improvements. The role offers growth toward independently managing smaller operational initiatives involving healthcare data and technical execution.