VP, Strategy and Operations

Posted Yesterday
Be an Early Applicant
Hiring Remotely in United States
Remote
290K-325K Annually
Senior level
Artificial Intelligence • eCommerce • Marketing Tech • Mobile • Software • Conversational AI
The omnichannel marketing platform redefining how brands and people connect
The Role
Leads companywide strategy and operations by operationalizing strategic priorities, establishing performance measurement and executive reporting, driving cross-functional initiatives, diagnosing business problems, managing board communications, developing pricing, and overseeing go-to-market activities for new products. Partners with Sales, Marketing, Product, and Client Strategy to improve processes, support scalable growth, and deliver data-driven recommendations.
Summary Generated by Built In
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
  • Operationalize strategic priorities from annual planning
  • Establish performance measurement, track progress & build companywide transparency & reporting
  • Establish & lead strategic priorities partnering cross functionally across Sales, Marketing, Product, and Client Strategy
  • Provide visibility & insight into business performance across strategic priority areas
  • Build executive dashboards & cadences to track progress
  • Diagnose problems and make data-driven recommendations on how to solve them with the executive team
  • Execute recommendations and identify gaps and propose changes to existing processes
  • Manage quarterly board communications & materials
  • Establish pricing structures & rates cards across new & existing products based on customer value delivered by the product, competitive landscape, business objectives & desired margin profile for those products
  • Manage GTM for products before General availability (throughout alphas & betas) including but not limited to: merchant reporting, performance management, customer targeting & prioritization.

Position is 100% remote and reports to HQ in San Francisco, CA

Minimum Requirements:
Bachelor's Degree or U.S. equivalent in Business Administration, or a related field, plus 6 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies.

In lieu of a Bachelor's degree plus 6 years of experience, the employer will accept a Master's Degree or U.S. equivalent in Business Administration, or a related field, plus 4 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies.

Must also have the following experience:

  • 4 years of professional experience partnering with cross-functional teams across sales, marketing, product, and client strategy to design and implement scalable business initiatives and operational efficiencies
  • 4 years of professional experience influencing executive leadership by diagnosing complex business problems and delivering data-driven recommendations to support strategic decision-making
  • 4 years of professional experience collaborating with stakeholders across departments to manage complex, high-impact projects from concept to completion
  • 4 years of professional experience developing in-house strategies, managing teams, and supporting scalable solutions within dynamic operational environments
  • 4 years of professional experience aligning business operations with sustainability goals by implementing programs that reduce environmental impact and optimize resource use
  • 3 years of professional experience designing and executing process improvements to streamline engineering and technical workflows and enhance performance.

CONTACT: Please submit resume online at: www.attentivemobile.com/careers#jobs or via email to [email protected]. Must specify Ad Code DSJG.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $290,000 - $325,000 per year. annually + equity + benefits
  • Our salary ranges are determined by role, level and location

#LI-DNI

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Skills Required

  • Bachelor’s degree or U.S. equivalent in Business Administration or a related field, plus 6 years of professional experience driving strategy, business operations, analytics, and data science at high-growth technology companies
  • Alternatively, a Master’s degree or U.S. equivalent in Business Administration or a related field, plus 4 years of relevant professional experience
  • 4 years of experience partnering with cross-functional teams across Sales, Marketing, Product, and Client Strategy to design and implement scalable business initiatives and operational efficiencies
  • 4 years of experience influencing executive leadership by diagnosing complex business problems and delivering data-driven recommendations
  • 4 years of experience collaborating with stakeholders across departments to manage complex, high-impact projects from concept to completion
  • 4 years of experience developing in-house strategies, managing teams, and supporting scalable solutions within dynamic operational environments
  • 4 years of experience aligning business operations with sustainability goals by implementing programs that reduce environmental impact and optimize resource use
  • 3 years of experience designing and executing process improvements to streamline engineering and technical workflows and enhance performance

Attentive Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.

  • Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
  • Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
  • Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.

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The Company
HQ: New York, NY
1,000 Employees
Year Founded: 2016

What We Do

Attentive® knows personalized customer experiences require both powerful technology and the right people behind it. Our intelligence layer and agentic AI unify customer profiles and act on real-time data, giving marketers what they need to turn messages into moments across SMS, email, RCS, and push.

Why Work With Us

At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.

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