Top Remote Director of Customer Success Jobs

Lead NORAM Customer Success to drive retention, growth, and revenue for genomic solutions. Define customer experience strategy, coach teams, execute success plans, monitor usage, surface upsell opportunities, and manage people operations to ensure adoption and customer outcomes.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Lead and scale Arrive Fresh client success for perishable cold-chain logistics: manage daily operations, build SOPs, drive forecasting and KPIs, enable technology adoption, manage implementations, ensure regulatory compliance, mentor staff, and coordinate cross-functional teams to improve service, margin, and retention.

Lead Arrive Fresh's Client Success team for produce and floral logistics, scaling brokerage operations, establishing SOPs for temperature-controlled supply chains, driving revenue and margin targets, managing implementations, ensuring regulatory compliance (FSMA, STF, PACA), and partnering cross-functionally to improve service and retention.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Lead enterprise client onboarding, contract fulfillment, and ongoing client support. Build and standardize a client engagement framework, optimize cross-functional workflows, author company-wide playbooks, and drive continuous improvement using metrics, SLAs, and KPIs to increase operational efficiency and client retention.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

Lead and scale the enterprise Customer Success function, focusing on retention, adoption, and expansion for complex enterprise customers. Manage a team, develop strategies, and foster executive relationships to ensure successful healthcare outcomes.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.

The Director of RCM Analytics leads client revenue cycle performance, maximizing operational efficiency through analytics and team coordination while managing client expectations and system configurations.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Senior Customer Success Director managing a small portfolio (2-5) of large enterprise health system accounts in the Southeast. Drive value-based care performance (ACO REACH, MSSP), platform adoption, renewals, executive relationships, and cross-functional project execution. Coach practices, use data insights to improve outcomes, and eventually manage 1-2 CSMs. Travel up to 25%.

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

The Director of Client Services leads a team of Account Managers, driving client retention and growth through coaching, strategic insight, and data-driven decision-making while collaborating across departments.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Client Success Director will lead client engagement strategies, guide clients through personal discovery processes, and manage their schedules while fostering relationships and driving measurable results.

The Client Success Director will lead client engagement strategies, fostering relationships and guiding professionals through personal development, while working remotely and flexibly.

As a Client Success Director, you'll guide clients through personal discovery, oversee engagement strategies, and drive measurable outcomes while enjoying remote flexibility and performance-based income.

Lead client relationships, develop engagement strategies, and manage outcomes in a flexible remote role focused on personal and professional growth.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.