Top Remote Director of Customer Success Jobs

Seeking a Senior Director of Customer Success to lead a team of Customer Success Managers in providing consultative services to customers in the West region. Responsible for driving retention, expansion, and strong partnerships with customers. Collaborates with various departments to ensure customer success and growth.

The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product.

Seeking a Senior Director of Customer Success to lead and scale a team of Customer Success Managers, focusing on increasing customer utilization and retention. Responsibilities include managing the CSMs, optimizing processes, developing long-term relationships with key customers, and collaborating across departments.

Managing a team of Customer Success Managers to deliver exceptional customer experiences, setting and analyzing metrics, hiring and growing the CSM team, using CS CRM to scale operations, improving workflows, coaching team members, handling customer escalations, collaborating with CSE managers, forecasting and reporting key CSM metrics.

Capital One Software is seeking a Senior Manager for B2B Customer Success to improve onboarding, product adoption, and drive customer's strategic goals. The role involves building relationships with customers, creating success plans, advocating for customer needs, managing customer activities, and leading high customer satisfaction through data-driven solutions.

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

The A.I. Enhanced Partner Success Manager at Zeta Global is responsible for ensuring successful onboarding of partners into the Zeta Marketing Platform. This role involves harnessing and educating on the full potential of AI-powered tools, updating and vetting the Partner Enablement guide, troubleshooting platform errors, providing education and training to partners, and overseeing data governance initiatives.

The Senior Manager, Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts, leading a team of Success Architects and Customer Success Managers, and driving customer outcomes for the managed accounts. The role involves business planning, thought leadership, team management, and building strong executive relationships.

The Senior Manager, Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts, leading business planning, contributing thought leadership, managing operational aspects, growing and mentoring a team, developing executive relationships, and driving customer success renewals and upsells.

As Strategic Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion, and client advocacy.

Seeking a Customer Success Manager to ensure positive customer health and retention by onboarding customers, developing communication cadence, and implementing effective account planning strategies. Responsible for driving customer adoption and value realization of the Smartling platform. Minimum 3 years of B2B customer success experience required.

As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.

Customer Success Manager role at Contentsquare, responsible for onboarding and nurturing customers, improving customer activation and engagement, and driving value for mid-market accounts. Must have experience with SaaS products and mid-market customers, as well as technical skills in HTML, CSS, and Javascript.

As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes for enterprise level customers. You will develop long-term relationships, handle escalations, facilitate change management, and drive key client metrics. Travel up to 20% is required for this role.

Lead a team of Customer Success Managers responsible for onboarding, adoption, and retention efforts for SaaS products. Act as a client advocate to ensure successful outcomes for customers. Develop high-performing team, improve processes, and support daily operations of the Customer Success function.

The Enterprise Customer Success Manager at Workiva focuses on customer happiness, growth, and maximizing the use of the company's solutions. Responsibilities include building relationships, generating leads, identifying opportunities for customer consultation, facilitating training, and ensuring customer satisfaction. The role requires strong project management skills and a deep understanding of customer needs.

Seeking a Director of Customer Success to lead and define customer success at Seso. Responsibilities include driving customer success outcomes, enhancing efficiency, measuring effectiveness, leading a team, and inspiring customer success across the company.