Top Remote Director of Customer Success Jobs

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Leads Customer Success revenue operations, including renewal forecasting, retention and expansion planning, customer health analytics, capacity planning, performance management, reporting, and process optimization. Partners with Customer Success, Finance, Revenue Operations, IT, and other teams to standardize operating models, improve data accuracy, and drive revenue effectiveness across the post-sales organization.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.

Own strategic relationships with healthcare clients after implementation, driving satisfaction, retention, solution adoption, and account growth. Advise healthcare leaders on revenue cycle performance, operational efficiency, and AI-enabled solutions; lead executive reviews, monitor client health, identify risks, and develop retention strategies. Partner cross-functionally to deliver measurable outcomes, provide client feedback, track success metrics, and uncover upselling, cross-selling, and service expansion opportunities.

Leads client success for healthcare revenue cycle management accounts, overseeing the full client lifecycle from sales and implementation through business reviews, retention, reporting, issue resolution, and cross-sell opportunities. Manages client KPIs, performance goals, ROI communications, deliverables, and executive relationships while coordinating with operations, sales, IT, product support, and implementation teams. Requires 7–10 years of healthcare technology account management experience focused on hospital revenue cycle management and up to 30% travel.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Leads the customer engagement model for HealthStream’s SaaS solutions, driving adoption, satisfaction, retention, renewals, and growth. Develops customer health metrics, analyzes churn risk, creates cross-functional processes, supports executive customer relationships, identifies upsell opportunities, and mentors teams without direct reports. Partners with Sales, Onboarding, Training, Product, Development, Support, Customer Success leadership, and HR to improve customer outcomes and business performance.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

Leads customer success for strategic and essential B2B payment accounts, owning net volume retention, renewals, expansion readiness, customer value realization, and account health. Builds scalable coverage models, playbooks, lifecycle automation, digital engagement, reporting, and AI-enabled workflows. Manages account managers, establishes performance goals, partners cross-functionally, and presents retention, risk, and capacity outcomes to executive leadership. The role requires payments or fintech experience, Salesforce proficiency, and substantial customer success leadership experience.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.

Leads global Customer Success strategy and a high-performing multidisciplinary organization for Cytiva’s Resins and Technologies portfolio. Owns go-to-market strategy, customer engagement, voice-of-customer programs, analytics, adoption, retention, lifecycle excellence, and commercial enablement. Partners with Sales, Marketing, Product Management, R&D, and operations to drive portfolio growth, customer value, and data-informed decision-making across the biotechnology and life sciences market.

Leads the full post-sale customer lifecycle across onboarding, support, retention, expansion, invoicing, and collections for EHR and revenue cycle management customers. Builds scalable customer success processes, health scoring, support standards, implementation programs, and acquisition migration plans. Owns retention, expansion, customer health, onboarding, support, billing, and team performance metrics while partnering with executive, sales, engineering, finance, and RCM teams.

Leads and develops a senior client success team while building scalable operating systems, escalation paths, account coverage models, playbooks, health scoring, and renewal workflows. Owns executive relationships with employers, TPAs, PBMs, and benefits consultants; oversees retention, utilization, satisfaction, and resolution metrics. Partners cross-functionally to improve service delivery, manage portfolio risks, support renewals and expansion, and deliver a high-touch client experience during rapid growth.

Leads customer success for a major global account while managing an enterprise CSM team. Drives product adoption, retention, renewals, expansion, executive engagement, account planning, QBRs, and escalations. Partners with Sales, Product, Engineering, and leadership to manage strategic plans, contractual commitments, KPIs, quality issues, product lifecycles, and client feedback. Mentors CSMs and promotes operational excellence and continuous improvement.

Leads and develops a five-person Customer Success team serving government customers. Owns retention, renewals, expansion revenue, forecasting, customer health, executive relationships, escalations, and strategic account planning. Builds scalable customer success processes, operating models, metrics, and best practices while partnering with implementation, product, support, operations, and leadership teams. Drives customer advocacy, adoption, process improvement, and growth across VitalChek’s vital records, payments, and identity verification solutions.

Leads strategic enterprise customer partnerships, driving adoption, retention, expansion, advocacy, and measurable value realization for AI-powered customer experience solutions. Owns customer success plans, executive business reviews, risk mitigation, and account growth while coordinating Sales, Services, Renewals, and Onboarding teams. Translates technical capabilities into business value and influences customer and territory strategies through data-driven insights.

Leads the Americas Customer Success organization and approximately seven managers supporting strategic and enterprise customers. Owns retention, renewals, growth, customer outcomes, Net Revenue Retention, and CSQL generation. Partners with Sales, Product, Compliance Operations, Support, Marketing, and Revenue Operations to drive value realization and portfolio health. Builds scalable customer success programs, leads executive engagements, manages distributed teams, and supports customer meetings and industry events.

Leads and scales enterprise customer success for a B2B SaaS company, owning onboarding, implementation, go-live, adoption, renewals, and expansion. Builds executive customer relationships, establishes success frameworks, manages risks and escalations, and partners with Sales, Product, and Support. Mentors Customer Success Managers while personally driving complex customer outcomes and maintaining operational rigor.

Manage customer relationships and journey execution for Ontra’s Contract Automation solution. Serve as a client advocate, facilitate onboarding, support retention and expansion, coordinate with sales, product operations, and lawyer network teams, and maintain customer success systems. The role requires legal or financial-services customer experience, strong communication, attention to detail, and the ability to explain complex concepts. Travel to customer meetings and company offsites is required.

Leads customer success and services for module-frame customers by establishing scalable SOPs, workflows, documentation, KPIs, and project dashboards. Serves as the primary customer contact, manages account relationships and contractual deliverables, coordinates cross-functional product delivery, resolves issues, and advocates for customer needs. The role may grow to include management and development of customer success staff.

Manages and grows healthcare technology client relationships across the full lifecycle, including sales support, implementation, go-live, business reviews, reporting, retention, and cross-sell identification. Tracks client KPIs, communicates ROI, coordinates internal teams, resolves issues, manages deliverables, and maintains customer satisfaction. The role requires healthcare revenue cycle account management experience, strong communication and analytical skills, CRM proficiency, and up to 30% travel.

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.