Top Remote Director of Customer Success Jobs

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Senior sales hunter responsible for acquiring new enterprise clients for Analytics, AI/ML, GenAI, Data Science, and Data Engineering consulting services. Build CXO relationships, manage full sales cycle from prospecting to close, hit revenue quotas, leverage strategic partnerships (Microsoft, Databricks), and travel nationally to engage clients.

Lead a Customer Success team, manage key semiconductor accounts, drive customer adoption, and translate technical challenges into solutions for strategic growth.

Own client relationships and campaign health to drive enrollment and retention. Analyze performance data, coordinate cross-functional optimizations, lead client reviews, and deliver strategic, evidence-based recommendations to grow client value and retention.

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Lead and scale enterprise customer success for a cybersecurity SaaS provider: optimize customer lifecycle, reduce churn, drive renewals and expansion, build CS operations and reporting, engage executives on complex issues, and align cross-functionally to improve adoption and product outcomes.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Own end-to-end client and PBM partner relationships, drive launches, implementation readiness, and renewals. Use data and storytelling to surface impact, identify upsell opportunities, deliver strategic recommendations, and lead cross-functional initiatives with product, analytics, sales, and marketing to ensure client success.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Lead and build Covera's Center of Excellence Customer Success function for jumbo employer and health plan clients. Own strategic client relationships, act as executive advisor, manage onboarding and sales handoffs, deliver recurring performance reporting and QBRs, identify renewal and expansion opportunities, and coordinate internal teams to ensure ROI and client advocacy. Role requires travel to customer meetings and industry events.

Senior leader owning executive relationships with PSAOs, GPOs, wholesalers and channel partners to drive product adoption, pharmacy activation, partner growth and revenue retention. Develops multi-year partnership plans, adoption strategies, executive business reviews, and cross-functional initiatives while mentoring client success teams and aligning partner objectives with product and go-to-market efforts.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.