Top Remote Director of Customer Success Jobs

Lead client retention, expansion, and growth across a 7,000+ account portfolio. Develop segmentation, forecasting, and Salesforce reporting; resolve escalations; translate data into strategy; coach and manage a Client Success team; partner cross-functionally to drive renewals and upsell.

Lead Customer Success for Picarro's gas business across the Americas: build and run a Client Program Manager team, own customer health/retention, serve as executive sponsor for key utilities, drive operational excellence, and align product and engineering with regulated utility requirements and regulatory developments.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Manage and mentor a small customer success engineering team while acting as a hands-on technical lead and trusted advisor. Drive customer onboarding, adoption, renewals and expansion, troubleshoot technical issues, design custom use cases, run executive and technical workshops, conduct QBRs, and advocate customer feedback to product. Travel 25–50% to engage clients directly.

Manage relationships with mortgage lenders and provide guidance on regulatory compliance, loan decisioning, and portfolio performance. Develop business cases and lead discussions on mortgage risk trends and compliance.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.