Jobs at Symphony

Supports business operations through process analysis, regional sales strategy support, project coordination, data analysis, reporting, KPI monitoring, documentation, and process improvement. Collaborates with cross-functional teams and helps maintain accurate operational records while gaining practical experience and mentorship.

Supports the BI team by building dashboards, analyzing platform and business data, optimizing reporting workflows, researching markets and solutions, collaborating with Sales, Product, and Engineering, and auditing databases for data integrity. The role translates raw data into actionable insights and helps inform business decisions.

Supports the Infrastructure team with infrastructure automation, Infrastructure as Code, monitoring and observability, incident response, reliability tuning, performance analysis, and CI/CD pipeline maintenance. Works alongside senior engineers on cloud-native architectures, container orchestration, deployment automation, and resilient enterprise systems while developing practical SRE skills.

Supports the Customer Success team with client engagement, customer onboarding, account monitoring, feedback collection, churn reduction, and customer success materials. The intern will shadow onboarding activities, identify opportunities to provide value, address customer concerns, and gain experience in relationship management and customer-centric strategies.

Software Developer Interns collaborate on designing, developing, testing, debugging, and maintaining applications. They write documented code, participate in code reviews and brainstorming, resolve defects, and learn software development tools, frameworks, methodologies, and industry practices while working alongside experienced developers.

Gain hands-on experience supporting cloud infrastructure, Kubernetes deployments, Infrastructure as Code, and Jenkins CI/CD pipelines. Assist with monitoring, troubleshooting, incident response, application integration, and automation improvements across AWS and GCP environments while collaborating with SRE, DevOps, and development teams.

Collaborate on designing, developing, testing, debugging, and maintaining software applications. Write efficient, documented code, participate in code reviews, contribute software ideas, and learn development tools, frameworks, methodologies, and industry practices alongside senior developers.

Supports the Customer Success team with client engagement, customer onboarding, account monitoring, feedback collection, churn reduction, and customer success materials. The intern will shadow onboarding activities, identify opportunities to deliver customer value, address concerns, and develop communication and relationship-management skills while learning Symphony’s products and customer-centric strategies.

Assists the technical support team with diagnosing and troubleshooting client issues across phone, email, and chat. Provides step-by-step technical guidance, documents customer interactions and resolutions, escalates complex problems, and helps create knowledge base articles and FAQs. The intern develops technical troubleshooting, communication, and customer service skills while learning Symphony’s messaging and voice products.

Design, build, and maintain scalable, highly available cloud infrastructure using IaC. Manage Kubernetes clusters with Helm and ArgoCD, implement observability with Splunk and Grafana, automate operations with Python/Go, provide production support and participate in 24/7 on-call rotation, and troubleshoot networking and Linux systems across GCP and AWS.

Design, prototype, and maintain high-performance systems software with emphasis on firmware, device drivers, hardware interfaces, and real-time communication (WebRTC/WebSockets/REST). Debug and resolve low-level issues, collaborate with cross-functional teams, participate in code reviews, ensure security and compliance, and contribute to continuous improvement and POCs.

Build and maintain scalable test automation frameworks and QAOps infrastructure for UI, API, backend, and end-to-end testing across multi-cloud environments. Integrate automation into CI/CD pipelines, analyze test and production telemetry to identify risks, support release validation and QA sign-off, and drive quality engineering best practices across distributed teams.

Design, implement, and maintain scalable server-side microservices for audio/video communication using Java and TypeScript. Lead CI/CD (Jenkins), collaborate with product and engineering teams, troubleshoot production issues, perform RCA/post-mortems, mentor developers, and drive architecture and reliability for WebRTC-based media backend services.

The role involves leading compliance quality initiatives, designing test automation frameworks, collaborating with teams, and ensuring compliance in software development.

Hunts new enterprise logos across APAC for Symphony Messaging. Owns full sales cycle from prospecting to close, expands under-penetrated accounts, manages CRM pipeline, works with Customer Success and Product, and represents the product to C-suite and partners at industry events.

Hunt and close new enterprise logos across Germany, Austria, and Switzerland for Symphony's messaging solutions. Run full sales cycles in German, articulate security and compliance value propositions, expand under-penetrated accounts, maintain CRM pipeline, and forecast monthly and quarterly revenue targets while engaging C-suite and technical stakeholders.

We are seeking a collaborative Backend Engineer with Java expertise to design, build, and maintain backend services, focusing on operational excellence and system reliability. Responsibilities include architecture, automation, and supporting production environments in a multi-cloud setting.