About us @Symphony
Reliable. Interlinked. Sophisticated.
Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.
Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.
Role description:
As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.
Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.
Key Responsibilities:
- Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
- Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
- Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
- Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
- Contribute to the creation and updating of Customer Success materials
Qualifications:
- Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
- Strong communication skills, both written and verbal.
- Empathetic and customer-oriented mindset, with a passion for helping others succeed.
- Excellent organizational skills and attention to detail.
- Proficiency in G-Suite, Microsoft Office or similar software.
- Previous customer service or related experience is a plus.
- Ability to work collaboratively in a team environment.
Compensation: $30/hour
Benefits:
- Gain hands-on experience in customer success and relationship management.
- Learn about customer-centric strategies and effective communication techniques.
- Receive mentorship and guidance from experienced professionals.
- Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
- Networking opportunities within the company and the industry.
Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Skills Required
- Currently enrolled in a degree program related to Business, Marketing, Communication, or a related field
- Strong written and verbal communication skills
- Empathetic, customer-oriented mindset and passion for helping others succeed
- Excellent organizational skills and attention to detail
- Proficiency in G-Suite, Microsoft Office, or similar software
- Ability to work collaboratively in a team environment
- Previous customer service or related experience
Symphony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symphony and has not been reviewed or approved by Symphony.
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Flexible Benefits — Feedback suggests a distinctive “Build Your Own Benefits (BYOB)” stipend/allowance is available alongside core regional benefits, enabling more individualized choices. Benefits are also framed as region-specific and competitive, implying structured options adapted to local norms.
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Healthcare Strength — Healthcare and benefits components are portrayed as a relative bright spot, with strong marks for the benefits package in the U.S. Core coverage such as health insurance is consistently indicated as part of the overall offering.
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Leave & Time Off Breadth — Time-off provisions are positioned as generous, including references to uncapped/unlimited PTO and observed holidays. This can translate into stronger perceived flexibility when usage norms align with team expectations.
Symphony Insights
What We Do
Symphony is the most secure and compliant markets’ infrastructure and technology platform, where solutions are built or integrated to standardize, automate, innovate and liquefy financial services workflows. The Symphony platform is a vibrant community of over half a million financial professionals from 1300+ market participants underpinned by a trusted directory and omnichannel interactions across chat, voice, web, meetings and more. Symphony powers over 2,000 community-built applications and bots. Symphony was founded in October 2014 and is headquartered in New York City, with offices in London, Palo Alto, Hong Kong, Singapore, Tokyo, Stockholm, and Sophia-Antipolis.
