About us @Symphony
Secure. Connected. Intelligent.
Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Role Description
Symphony is seeking an experienced, high-performing Account Manager to manage, retain, and expand relationships with key enterprise accounts across global financial institutions. In this role, you will be the trusted advisor to major buy-side, sell-side, and FinTech clients, driving account health, unlocking cross-sell and upsell opportunities, and ensuring long-term platform adoption.
The ideal candidate brings strong commercial acumen, a track record of exceeding quotas within enterprise SaaS or financial tech, and the authority to engage C-suite stakeholders.
Key Responsibilities:
Account Expansion & Commercial Growth
- Identify and execute upsell and cross-sell opportunities within existing enterprise accounts to grow total contract value
- Expand Symphony’s footprint across target business units, desks, and user bases within Tier-1 financial institutions.
- Maintain accurate pipeline hygiene, align account metrics with sales leadership, and forecast quarterly expansion and renewal targets.
Relationship Management & Client Retention
- Build and nurture strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.
- Conduct regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.
- Act as the voice of the customer internally, relaying feedback and market requirements to Product, Support, and Executive teams.
Strategic Market Execution
- Recommend new Symphony applications, automated workflows, and integrations to solve specific enterprise communication and compliance challenges.
- Monitor market trends and competitive dynamics to position Symphony's solutions effectively against competing tools.
- Contribute to the continuous improvement of account management playbooks, onboarding frameworks, and client engagement models.
Qualifications
- Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS.
- Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base.
- Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures.
- Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals.
- Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration.
- A passion for delivering an exceptional client experience through a value-driven, consultative selling approach.
Compensation:
- Salary range: £ 80,000 - 110,000 base salary per year
- Sales Commission Plan
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Local events, team building, and development opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Skills Required
- Proven experience in account management within FinTech, financial services, or enterprise SaaS
- Consistent history of meeting or exceeding expansion quotas and generating revenue growth from existing clients
- Experience navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures
- Executive presence and ability to influence C-level stakeholders
- Ability to lead complex commercial negotiations and close high-value renewals
- Strong understanding of SaaS metrics including NRR, ARR, and churn
- Understanding of enterprise software models and secure enterprise technology integration
- Value-driven, consultative selling approach focused on exceptional client experience
Symphony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symphony and has not been reviewed or approved by Symphony.
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Flexible Benefits — Feedback suggests a distinctive “Build Your Own Benefits (BYOB)” stipend/allowance is available alongside core regional benefits, enabling more individualized choices. Benefits are also framed as region-specific and competitive, implying structured options adapted to local norms.
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Healthcare Strength — Healthcare and benefits components are portrayed as a relative bright spot, with strong marks for the benefits package in the U.S. Core coverage such as health insurance is consistently indicated as part of the overall offering.
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Leave & Time Off Breadth — Time-off provisions are positioned as generous, including references to uncapped/unlimited PTO and observed holidays. This can translate into stronger perceived flexibility when usage norms align with team expectations.
Symphony Insights
What We Do
Symphony is the most secure and compliant markets’ infrastructure and technology platform, where solutions are built or integrated to standardize, automate, innovate and liquefy financial services workflows. The Symphony platform is a vibrant community of over half a million financial professionals from 1300+ market participants underpinned by a trusted directory and omnichannel interactions across chat, voice, web, meetings and more. Symphony powers over 2,000 community-built applications and bots. Symphony was founded in October 2014 and is headquartered in New York City, with offices in London, Palo Alto, Hong Kong, Singapore, Tokyo, Stockholm, and Sophia-Antipolis.
