Jobs at First Hawaiian Bank

Analyzes commercial customers’ financial statements to assess creditworthiness and repayment ability. Prepares financial statement spreads and written analyses supporting credit underwriting, primarily for lower-complexity branch credits. The role requires applying accounting principles, evaluating extensive financial information, drawing conclusions, handling confidential matters, meeting multiple deadlines, and communicating findings accurately. Work is performed under supervision in the bank’s Credit Department.

Manage operations and quality assurance for the Enterprise Data & Analytics Platform and its technology toolchain, including new capabilities and transitioning legacy systems. Support platform administration, reporting, data engineering, database constructs, visualization, stakeholder communication, presentations, problem-solving, and competing priorities. The role requires maintaining platform quality, collaborating across teams, and aligning delivery with the organization’s data and analytics strategy.

Supports residential mortgage and HELOC sales by setting up new loan files, verifying timing requirements, compiling documentation, and referring complete files to processing and underwriting. Works with loan officers and customers to obtain required application documents while managing multiple deadlines, confidential information, and accurate pipeline records.

Provides attentive dining support to Banker's Club members and guests, including order service, maintaining clean and organized work areas, and assisting front- and back-of-house operations. Requires professional guest service, communication, teamwork, multitasking, accuracy, reliability, discretion, and physical ability to stand for extended periods and lift up to 50 pounds. The schedule is primarily Monday through Friday, with flexibility for varying shifts, evenings, weekends, and holidays.

Supports business transformation initiatives by mapping and improving processes, identifying automation opportunities, documenting requirements, analyzing data and metrics, and helping implement scalable solutions. Partners with leadership and technology teams on workflow automation, testing, change management, and modernization efforts. Uses business intelligence tools to generate insights, manages multiple priorities, and helps improve operational efficiency and customer and employee experiences.

Provides enterprise-wide IAM support by fulfilling account and role provisioning requests, partnering with business units, and enforcing access-management guidelines and bank security policies. Responsibilities include reporting performance metrics, training team members, supporting audits, and independently leading IT audit reviews. The role requires strong communication, organization, practical technical judgment, confidentiality, and the ability to meet service-level expectations while working independently and collaboratively.

Leads agile delivery of enterprise data and analytics products, managing product roadmaps, issue backlogs, and delivery processes. Collaborates with product leads, product owners, and architects to align products with business needs and optimize delivery and maintenance. Requires strong agile management, data and analytics, communication, organization, conflict resolution, stakeholder engagement, and problem-solving skills.

Processes deposit operations exceptions accurately and within deadlines, coordinating with EOS department leads and managers to reduce risk and prevent losses. Handles second-day banking operations, including return items, bank-to-bank adjustments, check processing, deposit maintenance, retirement savings product data, and compliance-related activities. Requires attention to detail, confidentiality, organization, communication, multitasking, and the ability to work independently or collaboratively.

Processes Mastercard, Zelle, and ACH dispute claims, ensuring appropriate actions are completed within regulatory deadlines. Communicates with customers, internal departments, and financial institutions by phone and in writing. Requires attention to detail, critical thinking, time management, accurate data entry, and the ability to manage multiple deadlines under pressure.

Reconciles major bank application accounts, general ledger control accounts, cash, ATM, Zelle, EFT, and settlement transactions. Reviews unprocessed and cancelled transactions, researches discrepancies, supports centralized reconciliation and adjustment processes, and assists Item Processing and ATM operations. Maintains accurate records, meets deadlines, handles confidential information, and communicates effectively while managing multiple operational priorities.

Assists Treasury and Investment Division leadership in managing foreign exchange and excess liquidity positions. The role optimizes earnings within authorized limits while controlling credit, interest rate, and market risk. Responsibilities require banking knowledge, financial analysis, attention to detail, communication skills, follow-through, and the ability to manage multiple deadlines under pressure. The analyst works Monday through Friday from 5:30 AM to 2:00 PM, with variable hours.

Leads the bank’s corporate card and commercial payments business, owning strategy, business development, portfolio growth, product management, customer experience, e-payables expansion, vendor management, operational excellence, and digital transformation. Partners across banking, treasury, operations, finance, technology, risk, compliance, and third-party providers to deliver payment solutions, increase revenue, improve efficiency, manage risk, and support profitability.

Leads initial cybersecurity incident response, monitors logs and threats, manages security tools and vendors, maintains policies, supports audits and regulatory compliance, conducts vulnerability assessments, and develops employee security awareness programs. The role requires strong documentation, organization, communication, discretion, and collaboration skills, along with at least one year of relevant IT experience.

Oversee the full lifecycle of Treasury Management products, including vendor selection, implementation, compliance, marketing, customer support, billing, operations, and systems support. Guide and train bank employees on new products and services, while analyzing data and working with databases.

Designs, builds, implements, and supports internal AI-enabled workflows, automations, copilots, and business-unit agents using low-code tools. Evaluates processes, identifies inefficiencies, recommends improvements, documents workflows and controls, coordinates with stakeholders, and supports responsible adoption within security and governance standards. Partners with centralized technology, data, and engineering teams when advanced integrations or architecture are needed.

Analyzes deposit and lending product portfolios to identify trends, profitability opportunities, cost reductions, market share gains, and operational improvements. Develops performance reports and dashboards, formulates recommendations, and supports product development, marketing, and promotion. Retrieves and analyzes data using SQL, databases, Excel, business intelligence tools, and potentially R. Collaborates with staff, management, and external vendors while managing confidential information and multiple deadlines.

Provides phone-based support for online and mobile banking customers, including digital product guidance, enrollment assistance, troubleshooting, account access support, billing research, and escalations. Diagnoses issues using internal systems, online resources, and knowledge bases while collaborating with digital banking, operations, vendors, and support teams. Tracks issues through resolution and delivers accurate, timely customer service.

Manage and maintain compensation programs, including base salary and incentive administration. Support annual performance and compensation reviews, conduct internal and external market analyses, participate in market surveys, and evaluate jobs for appropriate salary grades and classifications. Partner with business stakeholders to provide actionable compensation solutions while handling confidential information and managing multiple priorities.

Prepares and reviews SEC, FDIC, Federal Reserve, board, and management reports. Performs reconciliations, tie-outs, data validation, variance analysis, and reporting-quality procedures. Supports internal financial controls, audits, and reporting documentation while coordinating with business partners, auditors, and external and regulatory reporting teams.

Executes equity, ETF, and mutual fund trades for the Wealth Management Group; maintains asset allocation strategies in trading systems; resolves trade execution and settlement issues; provides execution insights; supports analytical, compliance, and institutional advisory marketing activities.