Jobs at First Hawaiian Bank

Administers mutual fund shareholder accounts, responds to transaction and holdings inquiries, supports financial advisors and distribution representatives, and coordinates with portfolio managers, compliance, and fund administrators. The role helps expand distribution channels, strengthens shareholder relationships, addresses concerns promptly, and facilitates efficient operational processes across internal and external teams.

Audits residential mortgage loan files through pre-funding and post-closing reviews to verify compliance with legal, regulatory, underwriting, investor, and internal bank policies. Builds professional relationships with loan origination and servicing teams while identifying quality-control issues and ensuring adherence to procedures.

Processes domestic and foreign wire transfers accurately and promptly, including data entry, verification, and release. Provides courteous service to internal and external customers while handling confidential matters and large-dollar transactions. Requires strong communication, discretion, attention to detail, prioritization, and the ability to meet strict cutoff deadlines under pressure.

Processes Mastercard, Zelle, and ACH dispute claims while ensuring appropriate actions are completed within regulatory deadlines. Communicates with customers, internal departments, and financial institutions by phone and in writing. Requires strong attention to detail, follow-through, time management, critical thinking, and the ability to manage multiple deadlines under pressure.

Processes routine to moderately complex ACH transactions, accounting entries, exceptions, and reconciliations. Researches discrepancies, analyzes bank records for accuracy, and provides customer service and guidance to customers, branches, internal departments, and financial institutions. Requires attention to detail, confidentiality, communication, time management, and the ability to manage multiple deadlines. The role operates Monday through Friday during scheduled daytime hours.

Processes deposit operations exceptions accurately and within deadlines, coordinating with department leads and managers to reduce risk and prevent losses. Reviews exception items, supports second-day operations such as returns, adjustments, check processing, and deposit maintenance, and handles confidential banking information. The role requires strong attention to detail, organization, communication, multitasking, and knowledge of branch operations, compliance regulations, retirement savings products, and Microsoft 365.

Reconciles major bank application, general ledger, ATM, settlement, cash, and control accounts. Researches unprocessed and cancelled transactions, handles EFT disputes and adjustments, supports item processing and ATM operations, and assists with daily operational processes. Requires strong organization, attention to detail, communication, confidentiality, deadline management, and Microsoft 365 proficiency.

Summer Associates gain exposure to banking through meaningful projects, professional development, and connections with organizational leaders. The program requires full-time, on-site work on Oahu from June through August, with opportunities to develop professional, analytical, communication, organizational, and leadership skills while handling confidential information.

Supports business transformation initiatives by analyzing and mapping processes, identifying automation opportunities, documenting requirements, validating data, developing reporting, and helping implement scalable solutions. Partners with leadership and Technology teams on workflow modernization, testing, change management, and user acceptance. Uses business analysis, process improvement, automation, and project coordination skills to improve operational efficiency and customer and employee experiences.

Supports the development, implementation, and maintenance of computerized systems and business processes. Reviews applications and processes to improve efficiency and reduce costs, creates test plans, and conducts testing for software changes and releases. The role also requires business stakeholder collaboration, SQL queries, Python scripting, financial services knowledge, and application support experience.

Supports the development, implementation, maintenance, and enhancement of banking systems and business processes. Reviews applications and workflows to improve efficiency and reduce costs, while creating test plans and executing software testing. The role requires business analysis, applications support, banking or financial services knowledge, SDLC familiarity, SQL query and Python scripting skills, and strong communication, organization, problem-solving, and relationship-building abilities.

Supports and enhances the enterprise third-party risk management program by developing processes and tools, training business units, providing user support, and preparing reports, summaries, and analytics for management. The role also assists with program procedures, controls, troubleshooting, configuration, compliance activities, and cross-functional collaboration within IT Governance and Compliance.

Leads financial strategy for a retail banking division, overseeing forecasting, budgeting, financial modeling, performance monitoring, executive reporting, and resource allocation. Partners with product, marketing, operations, risk, technology, procurement, and finance leaders to guide investment decisions and optimize portfolio performance. Supports vendor negotiations, spend governance, invoicing oversight, and management reporting across deposits, lending, and card products.

Provides administrative and technical support for the Controller’s Division, including invoice processing, meeting coordination, audit logistics, personnel documentation, compliance reporting, and office support. Coordinates the bank’s travel program, books business travel, manages agency and vendor relationships, negotiates discounts, and maintains travel policies. Also supports managers’ projects, divisional events, and other administrative needs while handling multiple priorities independently and accurately.

Leads strategy, development, performance, and optimization of deposit products and consumer and small business lending portfolios. Manages Product Managers, portfolio economics, P&L, customer experience, competitive positioning, product lifecycle, market research, and cross-functional execution. Establishes strategic direction, drives portfolio growth, manages vendors and technology platforms, influences senior stakeholders, and develops high-performing teams.

Owns the growth, optimization, and strategic development of a commercial card E-Payables program. Manages supplier enablement, virtual card adoption, campaigns, program performance, vendor relationships, client engagement, analytics, reporting, presentations, training, and cross-functional initiatives. Uses payment and portfolio metrics to identify growth opportunities, improve processes, increase supplier participation, and maximize program profitability.

Analyzes commercial customers’ financial statements to assess creditworthiness and repayment ability. Prepares financial statement spreads and written analyses supporting credit underwriting, primarily for lower-complexity branch credits. The role requires applying accounting principles, evaluating extensive financial information, drawing conclusions, handling confidential matters, meeting multiple deadlines, and communicating findings accurately. Work is performed under supervision in the bank’s Credit Department.

Supports residential mortgage and HELOC sales by setting up new loan files, verifying timing requirements, compiling documentation, and referring complete files to processing and underwriting. Works with loan officers and customers to obtain required application documents while managing multiple deadlines, confidential information, and accurate pipeline records.

Provides enterprise-wide IAM support by fulfilling account and role provisioning requests, partnering with business units, and enforcing access-management guidelines and bank security policies. Responsibilities include reporting performance metrics, training team members, supporting audits, and independently leading IT audit reviews. The role requires strong communication, organization, practical technical judgment, confidentiality, and the ability to meet service-level expectations while working independently and collaboratively.

Assists Treasury and Investment Division leadership in managing foreign exchange and excess liquidity positions. The role optimizes earnings within authorized limits while controlling credit, interest rate, and market risk. Responsibilities require banking knowledge, financial analysis, attention to detail, communication skills, follow-through, and the ability to manage multiple deadlines under pressure. The analyst works Monday through Friday from 5:30 AM to 2:00 PM, with variable hours.