First Hawaiian Bank is currently seeking a collaborative, customer-focused Residential Sales Support Specialist to join our Mortgage Banking Department team.
Compensation:
The hourly salary range for this role is $18.00 - $22.00/hr; commensurate with experience.
The successful candidate will be hired for the level of the position that aligns with their experience.
Work Schedule:
Monday - Friday 8:00AM - 5:00PM (Hours may vary)
The Residential (RE) Sales Support Specialist ensures Mortgage and HELOC files meet all mandated timing requirements. This role is also responsible for new loan/line file setup to ensure efficient, timely and accurate referral to the processing/underwriting team. The RE Sales Support Specialist will work directly with the Loan Officers (MLO, DMLO, HELO) and customers to procure documents required for the initial loan application.
QualificationsThe ideal candidate will have:
- High School Diploma or equivalent, or equivalent work experience required
- Registration as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing Systems & Registry (NMLS) required within 6 months of employment are required
- Bachelor’s degree in business-related field preferred
- Coursework relevant to mortgage banking or real estate preferred
- 1 – 2 years’ experience in mortgage banking, Processing or Personal Banking preferred
- 1 year of experience in a professional environment, successfully meeting critical deadlines, and reviewing and compiling documents are required
- Excellent communication and pipeline management skills
- Able to handle confidential matters judiciously
- Possesses cash flow, analytical, and problem-solving skills
- Possesses attention to detail with excellent follow-through
- Able to plan and organize
- Able to work under pressure with multiple deadlines
Skills Required
- High school diploma or equivalent, or equivalent work experience
- Registration as a Mortgage Loan Originator through NMLS within six months of employment
- Bachelor’s degree in a business-related field
- Coursework relevant to mortgage banking or real estate
- 1–2 years of experience in mortgage banking, processing, or personal banking
- 1 year of experience in a professional environment meeting critical deadlines and reviewing and compiling documents
- Excellent communication and pipeline management skills
- Ability to handle confidential matters judiciously
- Cash flow, analytical, and problem-solving skills
- Attention to detail and excellent follow-through
- Planning and organizational skills
- Ability to work under pressure with multiple deadlines
First Hawaiian Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Hawaiian Bank and has not been reviewed or approved by First Hawaiian Bank.
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Retirement Support — Employer 401(k) match plus an additional fixed contribution through a separate retirement plan indicates strong long‑term savings support.
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Healthcare Strength — Medical, dental with full preventive coverage, vision, and an EAP underscore comprehensive health support.
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Parental & Family Support — A dependent‑care subsidy with employer matching and family‑eligible counseling sessions provide tangible help for childcare and caregiving needs.
First Hawaiian Bank Insights
What We Do
First Hawaiian Bank is Hawaii's oldest and largest financial institution, offering a diversified range of banking services including deposit products, lending, wealth management, and private banking to consumer and commercial customers.
