Teams at First Hawaiian Bank

Audits residential mortgage loan files through pre-funding and post-closing reviews to verify compliance with legal, regulatory, underwriting, investor, and internal bank policies. Builds professional relationships with loan origination and servicing teams while identifying quality-control issues and ensuring adherence to procedures.

Processes domestic and foreign wire transfers accurately and promptly, including data entry, verification, and release. Provides courteous service to internal and external customers while handling confidential matters and large-dollar transactions. Requires strong communication, discretion, attention to detail, prioritization, and the ability to meet strict cutoff deadlines under pressure.

Processes Mastercard, Zelle, and ACH dispute claims while ensuring appropriate actions are completed within regulatory deadlines. Communicates with customers, internal departments, and financial institutions by phone and in writing. Requires strong attention to detail, follow-through, time management, critical thinking, and the ability to manage multiple deadlines under pressure.