Jobs at Encalm Hospitality Private Limited

Supports lounge guest management, product and service upselling, complaint resolution, safe and efficient food and beverage order delivery, and inventory management. The role requires hospitality education or a related qualification, English proficiency, customer orientation, positive attitude, teamwork, initiative, grooming, etiquette, and willingness to learn.

Manage lounge guests, promote products and services, resolve complaints, deliver food and beverage orders safely and efficiently, and manage inventory while maintaining hospitality standards and teamwork.

Welcome and assist travelers, review arrival lists, complete guest check-in and check-out procedures, escort guests to boarding gates, and handle guest grievances. The role requires strong English proficiency, customer orientation, a positive attitude, hospitality-industry familiarity, eagerness to learn, professional grooming and etiquette, teamwork, and initiative.

Supervise lounge guest management and service operations, including handling complaints, upselling products and services, ensuring efficient and safe food and beverage delivery, and managing inventory. The role requires hospitality knowledge, strong English communication, customer orientation, teamwork, initiative, positive attitude, and professional grooming. Candidates should have 1–2 years of experience in hospitality, hotels, travel, tourism, or a related industry.

Welcomes and assists airport lounge passengers, handles luggage, takes orders, serves food and beverages, maintains cleanliness, pages flight and facility updates, supports meet-and-greet services, and promotes products. Ensures food and beverage quality, sanitation, customer satisfaction, and compliance with company and ISO standards while supporting continuous improvement and other assigned duties.

Oversee hygiene and food safety activities in food production areas, including personal hygiene, GHP monitoring, audit corrective actions, structural deficiency reporting, pest management, complaint review, and food safety training. Coordinate microbiological and chemical testing with laboratories according to FSSAI requirements. Maintain effective hygiene systems and perform additional management-assigned responsibilities.

Monitors daily food and beverage costs, reconciles POS sales with consumption and stock movements, audits inventory, validates invoices and procurement, maintains recipe costing records, supports menu pricing, prepares compliance reports, and coordinates inventory controls, audits, and staff training.

Organize preventive and routine maintenance schedules, inspect and calibrate instruments, replace parts, and respond to equipment breakdowns. Diagnose faults, coordinate repairs or replacements, conduct quality inspections, and maintain machinery and equipment. Organize emergency coverage, manage workloads under pressure, report progress to managers, support the quality management system, and participate in continuous improvement activities.

Lead business development and revenue growth for airport and hospitality food and beverage services. Build partnerships with airport authorities, brands, franchisees, and hospitality stakeholders; pursue new locations; conduct feasibility studies and financial modeling; negotiate contracts, RFPs, and strategic agreements; analyze market and competitor trends; represent the company at industry events; and optimize sales performance and revenue.

Operate battery-powered airport buggies to transport passengers between gates, terminals, and lounges. Assist elderly, disabled, pregnant, and VIP passengers; coordinate pickups with terminal and airline teams; maintain vehicle cleanliness and readiness; report malfunctions and safety concerns; follow operating procedures; provide courteous service; maintain trip records; and work shifts, including nights, weekends, and holidays.

Greet and escort passengers through airport procedures, including check-in, immigration, security, baggage collection, and lounge access. Coordinate VIP and special assistance services with airport, airline, and ground-handling teams. Support baggage and lost-and-found inquiries, maintain service records, prepare reports, and handle customer feedback professionally while upholding service standards.

Manage lounge guests, promote products and services, resolve complaints, deliver food and beverage orders safely and efficiently, and support inventory management. The role requires hospitality qualifications, English proficiency, customer orientation, positive attitude, familiarity with hospitality standards, grooming and etiquette, teamwork, initiative, and willingness to learn.

Manages lounge guests, promotes products and services, resolves complaints, delivers food and beverage orders safely and efficiently, and supports inventory management while maintaining hospitality standards and professional etiquette.

Collects and deposits lounge cash, reconciles sales, collections, and bank deposits, issues customer invoices, records and allocates receipts in Oracle ERP, follows up on overdue payments, monitors ageing, resolves account discrepancies, and coordinates with sales and operations while maintaining compliance with accounting controls.