Jobs at Encalm Hospitality Private Limited

Welcome and assist travelers, review arrival lists, complete guest check-in and check-out procedures, escort guests to boarding gates, and handle guest grievances. The role requires strong English proficiency, customer orientation, a positive attitude, hospitality-industry familiarity, eagerness to learn, professional grooming and etiquette, teamwork, and initiative.

Supervise lounge guest management and service operations, including handling complaints, upselling products and services, ensuring efficient and safe food and beverage delivery, and managing inventory. The role requires hospitality knowledge, strong English communication, customer orientation, teamwork, initiative, positive attitude, and professional grooming. Candidates should have 1–2 years of experience in hospitality, hotels, travel, tourism, or a related industry.

Handle reservation inquiries and bookings across phone, email, and online channels. Provide availability, pricing, and service information; maintain customer and payment records; modify or cancel reservations; resolve issues; coordinate with internal departments; prepare reservation reports; and upsell relevant services or products.

Drive sales targets through field sales, cold calling, new business development, and relationship management. The role focuses on acquiring and managing B2B corporate, travel agency, and airline partner accounts, primarily within the luxury hotel and travel industries. Responsibilities include client presentations, negotiation, problem solving, and developing partnerships to support business expansion.

Leads business development for airport hospitality services, including feasibility studies, market expansion, strategic partnerships, RFPs, contract negotiations, stakeholder relationships, competitor analysis, industry representation, and sales performance optimization. The role collaborates cross-functionally to improve service offerings and requires frequent travel for client engagement and business development.

Welcomes and assists airport lounge passengers, handles luggage, takes orders, serves food and beverages, maintains cleanliness, pages flight and facility updates, supports meet-and-greet services, and promotes products. Ensures food and beverage quality, sanitation, customer satisfaction, and compliance with company and ISO standards while supporting continuous improvement and other assigned duties.

Oversee hygiene and food safety activities in food production areas, including personal hygiene, GHP monitoring, audit corrective actions, structural deficiency reporting, pest management, complaint review, and food safety training. Coordinate microbiological and chemical testing with laboratories according to FSSAI requirements. Maintain effective hygiene systems and perform additional management-assigned responsibilities.

Monitors daily food and beverage costs, reconciles POS sales with consumption and stock movements, audits inventory, validates invoices and procurement, maintains recipe costing records, supports menu pricing, prepares compliance reports, and coordinates inventory controls, audits, and staff training.

Organize preventive and routine maintenance schedules, inspect and calibrate instruments, replace parts, and respond to equipment breakdowns. Diagnose faults, coordinate repairs or replacements, conduct quality inspections, and maintain machinery and equipment. Organize emergency coverage, manage workloads under pressure, report progress to managers, support the quality management system, and participate in continuous improvement activities.

Lead business development and revenue growth for airport and hospitality food and beverage services. Build partnerships with airport authorities, brands, franchisees, and hospitality stakeholders; pursue new locations; conduct feasibility studies and financial modeling; negotiate contracts, RFPs, and strategic agreements; analyze market and competitor trends; represent the company at industry events; and optimize sales performance and revenue.

Supervises lounge guest management, handles complaints, upsells products and services, ensures efficient and safe food and beverage order delivery, and manages inventory. The role requires hospitality knowledge, customer orientation, English proficiency, professional grooming, teamwork, initiative, and 1–2 years of relevant hotel, hospitality, travel, or tourism experience.

Prepare airport tender and partnership RFP submissions, develop business models and ROI calculations, support contract and vendor management, and conduct market and passenger trend research. Analyze competitive positioning, produce reports supporting growth and revenue optimization, and monitor contract performance and compliance. The role requires stakeholder communication, financial modeling, data analysis, and feasibility assessment skills.

Structured management traineeship developing future operations leaders through hands-on experience in production, logistics, supply chain, quality, process improvement, and reporting. Responsibilities include analyzing workflows, supporting Lean and Six Sigma initiatives, coordinating cross-functional projects, monitoring compliance and safety, using ERP and operational systems, and assisting with shift or warehouse supervision. The program includes mentorship, rotational assignments, and progressively increasing responsibility.

Achieve sales targets by implementing location sales plans, conducting cold calls, identifying new corporate, travel agency, airline, and concierge partners, and expanding business relationships. Manage and strengthen relationships with airlines, travel agencies, corporates, and other key trade partners to increase sales for Encalm and Atithya. Present offerings, negotiate effectively, solve client issues, and maintain a results-driven approach.

Welcomes and assists travelers, reviews arrival lists, performs guest check-in and check-out, escorts guests to boarding gates, and handles grievances. The role requires hospitality or travel-related education, English proficiency, customer orientation, positive attitude, grooming and etiquette, teamwork, initiative, and familiarity with hospitality standards.

Operate battery-powered airport buggies to transport passengers between gates, terminals, and lounges. Assist elderly, disabled, pregnant, and VIP passengers; coordinate pickups with terminal and airline teams; maintain vehicle cleanliness and readiness; report malfunctions and safety concerns; follow operating procedures; provide courteous service; maintain trip records; and work shifts, including nights, weekends, and holidays.

Supervises lounge guest management, product and service upselling, complaint resolution, safe and efficient food and beverage order delivery, and inventory management. The role requires strong English proficiency, customer orientation, hospitality industry knowledge, professional grooming, teamwork, initiative, and a positive attitude.

Greet and escort passengers through airport procedures, including check-in, immigration, security, baggage collection, and lounge access. Coordinate VIP and special assistance services with airport, airline, and ground-handling teams. Support baggage and lost-and-found inquiries, maintain service records, prepare reports, and handle customer feedback professionally while upholding service standards.

Leads hospitality business development by securing hotel locations, management contracts, franchise partnerships, and strategic agreements with airport authorities, investors, and property owners. Conducts feasibility studies, financial modeling, market analysis, and ROI assessments. Oversees negotiations, revenue forecasting, pricing, occupancy optimization, competitor intelligence, and guest experience improvements while coordinating with operations, marketing, and finance teams. Requires frequent domestic and international travel.

Manage public relations, media campaigns, agencies, vendors, KOL and content creator collaborations, brand sponsorships, industry event participation, and on-ground activations. The role develops brand visibility and experiences across India’s cultural and digital landscape, requiring strategic creativity, stakeholder relationship management, leadership, and hands-on marketing execution.