Greet passengers at the arrival/departure gate, terminal entrance, or curbside as per the service request.
Assist guests with check-in, immigration, security clearance, and baggage collection.
Escort guests through airport formalities ensuring minimum waiting time and maximum comfort.
Coordinate with airport staff, airline personnel, and ground handling agents for VIP or special service requirements.
Manage lounge access and hospitality services where applicable.
Assist with baggage handling, lost & found queries, and porter services.
Ensure all service requests (VIPs, seniors, unaccompanied minors, etc.) are executed as per protocol.
Maintain accurate records of services provided and prepare reports as required.
Handle customer inquiries, feedback, and complaints in a professional manner.
Uphold the company’s brand image and customer service standards at all times.
RequirementsKey Requirements:
Education: Minimum 12th Pass; Graduation preferred.
Experience: 0–2 years in customer service, hospitality, or aviation industry (Freshers welcome).
Language Skills: Fluent in English and Hindi; knowledge of additional languages is a plus.
Personality: Polite, confident, well-groomed, and professional appearance.
Other Skills:
Strong interpersonal and communication skills.
Customer-centric with a problem-solving attitude.
Ability to work under pressure and in a fast-paced environment.
Willingness to work in shifts, including weekends and holidays.
Skills Required
- Minimum 12th Pass education
- Graduation
- 0-2 years of experience in customer service, hospitality, or aviation
- Fluent English and Hindi
- Knowledge of additional languages
- Strong interpersonal and communication skills
- Customer-centric problem-solving attitude
- Ability to work under pressure in a fast-paced environment
- Willingness to work shifts, weekends, and holidays
- Polite, confident, well-groomed, and professional appearance
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
