The Role
Welcomes and assists airport lounge passengers, handles luggage, takes orders, serves food and beverages, maintains cleanliness, pages flight and facility updates, supports meet-and-greet services, and promotes products. Ensures food and beverage quality, sanitation, customer satisfaction, and compliance with company and ISO standards while supporting continuous improvement and other assigned duties.
Summary Generated by Built In
JOB SCOPE:-
- Meet and greet guests on their
arrival
- Carry out set up
duties
- Carry out cleaning
duties
- Up sell of products and
services
- Ensure the highest
level of customer satisfaction in food and beverages
JOB
RESPONSIBILITIES:-
- To greet, receive and bid
farewell to passengers in the front reception
counter.
- To assist passengers
with their luggage on entry and exit at the
lounge.
- To take order of the
passengers.
- To serve food and beverage to
passengers.
- To clean the table after
passengers finished their meal.
- To page for flight departure for
contracted airlines.
- To page for the availability of
shower facility to passengers on queue.
- To carry out regular checks of
all areas of the lounge, such as shower rooms, toilets to
ensure consistent cleanliness.
- To handle Meet and Greet service
when required.
- Must be well versed with the
different currency conversion rates.
- To possess a good knowledge in
general information of the airport including its
facilities, flight schedules and airlines information, direction
to the departure gates etc.
- To be well versed with the
computer and/or email and internet services; to assist
passengers whenever required.
- To cooperate and work in a team
towards development, implementation, maintenance and
improvement of the quality management system.
- Direct all aspects of operations
of the F&B department and control its quality in
accordance with company and ISO standard.
- To take initiative to identify
areas for improvement and participate in continual
improvement activities.
- To undertake other jobs assigned
by superior from time to time.
Requirements
JOB REQUIREMENTS:-
- Minimum 3-6 years of experience
in Hotel/Hospitality/Restaurant or any other related
industry.
- Graduate/BHM/Diploma in
Hotel Management from any recognized
University/Institute.
- Enthusiastic, Pleasing
personality, good communication skills, Responsible, Smart &
tidy in appearance, Excellent F&B knowledge.
- Consistently offer professional,
friendly and engaging services.
- Follow all safety and sanitation
policies when handling food and beverages.
- Preference-Hotel/Hospitality/Restaurant/Aviation/FMCG
or any other related Industry.
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.
Skills Required
- Minimum 3-6 years of experience in hotel, hospitality, restaurant, aviation, FMCG, or a related industry
- Graduate, Bachelor of Hotel Management, or Diploma in Hotel Management from a recognized university or institute
- Excellent food and beverage knowledge
- Good communication skills and professional, friendly customer service
- Enthusiastic and pleasing personality
- Responsible, smart, and tidy appearance
- Ability to follow food and beverage safety and sanitation policies
- Preference for hotel, hospitality, restaurant, aviation, FMCG, or related industry experience
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
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