Teams at Encalm Hospitality Private Limited

Welcome and assist travelers, review arrival lists, complete guest check-in and check-out procedures, escort guests to boarding gates, and handle guest grievances. The role requires strong English proficiency, customer orientation, a positive attitude, hospitality-industry familiarity, eagerness to learn, professional grooming and etiquette, teamwork, and initiative.

Supervise lounge guest management and service operations, including handling complaints, upselling products and services, ensuring efficient and safe food and beverage delivery, and managing inventory. The role requires hospitality knowledge, strong English communication, customer orientation, teamwork, initiative, positive attitude, and professional grooming. Candidates should have 1–2 years of experience in hospitality, hotels, travel, tourism, or a related industry.

Handle reservation inquiries and bookings across phone, email, and online channels. Provide availability, pricing, and service information; maintain customer and payment records; modify or cancel reservations; resolve issues; coordinate with internal departments; prepare reservation reports; and upsell relevant services or products.