The Role
Supervise lounge guest management and service operations, including handling complaints, upselling products and services, ensuring efficient and safe food and beverage delivery, and managing inventory. The role requires hospitality knowledge, strong English communication, customer orientation, teamwork, initiative, positive attitude, and professional grooming. Candidates should have 1–2 years of experience in hospitality, hotels, travel, tourism, or a related industry.
Summary Generated by Built In
JOB OVERVIEW: -
- Guest Management.
- Up-selling of products &
services.
- Handling Guest
Complaints.
- Efficient & safe delivery of
F&B orders.
- Inventory Management
Requirements
PROFESSIONAL
QUALIFICATION: -
- Graduate/Post-Graduate/Diploma/BHM in
hospitality or any other relevant/related field.
REQUIRED
SKILLSETS: -
- Proficient in English
- Customer Oriented
- Positive Attitude
- Familiarity with Hospitality
Industry Standards.
- Eager to learn.
- Personal grooming and etiquette
- Team work
- Initiative
Experience:-
- 1-2 years of experience
in hotel/Hospitality/Tavel & Tourism or any other
relevant industry.
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.
Benefits
https://encalmit-my.sharepoint.com/:v:/g/personal/vrinda_jain_encalm_com/EUBDXxxBBvlPjc3E8S03dJEBpnAyLOreU05H7fO_yP9gUw?e=XXuUNf&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0=
Skills Required
- Graduate, postgraduate, diploma, or BHM qualification in hospitality or a related field
- Proficiency in English
- Customer-oriented approach
- Positive attitude
- Familiarity with hospitality industry standards
- Eagerness to learn
- Personal grooming and etiquette
- Teamwork skills
- Initiative
- 1–2 years of experience in hotel, hospitality, travel, tourism, or a related industry
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
