The Role
Welcome and assist travelers, review arrival lists, complete guest check-in and check-out procedures, escort guests to boarding gates, and handle guest grievances. The role requires strong English proficiency, customer orientation, a positive attitude, hospitality-industry familiarity, eagerness to learn, professional grooming and etiquette, teamwork, and initiative.
Summary Generated by Built In
JOB OVERVIEW: -
Welcome & Service
Assistance to Travellers.
Review Arrival list
to welcome guests.
Check-in &
Check-out procedures.
Escorting guests to
boarding gates.
Guest Grievance
Handling.
Requirements
PROFESSIONAL
QUALIFICATION: -
•Graduate/Post-Graduate/Diploma/BHM in
hospitality or any other relevant/related field.
REQUIRED SKILLSETS:
-
Proficient in
English
Customer
Oriented
Positive
Attitude
Familiarity with
Hospitality Industry Standards.
Eager to
learn.
Personal grooming and
etiquette
Team work
Initiative
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.
Benefits
https://encalmit-my.sharepoint.com/:v:/g/personal/vrinda_jain_encalm_com/EUBDXxxBBvlPjc3E8S03dJEBpnAyLOreU05H7fO_yP9gUw?e=XXuUNf&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0=
Skills Required
- Graduate, postgraduate, diploma, or Bachelor of Hotel Management qualification in hospitality or a related field
- Proficient in English
- Customer-oriented approach
- Positive attitude
- Familiarity with hospitality industry standards
- Eagerness to learn
- Personal grooming and etiquette
- Teamwork
- Initiative
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
