Jobs at American Family Insurance

Lead data analysis and modeling to inform business decisions. Develop dashboards, financial and statistical models, automate reporting, validate and clean data, and collaborate with stakeholders including Legal and Compliance to deliver actionable insights and improve operational efficiency.

Serve as enterprise subject-matter expert for premium collection and refund payments. Lead payments strategy, governance, compliance, vendor relationships, modernization, incident remediation, and payment risk management. Partner with Treasury, Billing, Technology, CX, Digital, and Compliance to improve payment capabilities and ensure alignment with industry standards.

Lead initiatives to improve commercial lines underwriting efficiency, develop and implement guidelines, policies, endorsements, and communications. Analyze underwriting data and profitability, provide primary support for complex cases and programs, stabilize operations, strengthen cross-team alignment, and drive organizational change to improve customer and agent experience.

Lead product strategy and lifecycle for Commercial Farm & Ranch products, linking pricing, product, underwriting and P&L to drive profitability and growth. Lead research, competitive analysis, pricing models, customer segmentation, lean innovation and product launches; ensure regulatory compliance, oversee cross-functional programs, and mentor less-experienced staff.

Turn complex data into actionable insights for National Accounts by performing statistical analysis, forecasting, modeling, and automated reporting. Build dashboards and executive presentations, diagnose data quality, partner with account teams, data engineers, and finance to influence decisions and track performance metrics.

Design, build, and operate an internal developer platform across AWS and GCP. Lead Backstage developer portal development, Kubernetes and IaC foundations (Terraform, Crossplane), CI/CD pipelines (GitLab CI/CD), artifact management (JFrog), and observability (Datadog). Drive automation, GitOps, SRE practices, DevSecOps, troubleshooting, and developer experience improvements while collaborating with engineering teams.

Manage moderately complex civil litigation for American Family and insureds, including case analysis, discovery, drafting pleadings, depositions, trials, mediations, and regulatory hearings. Advocate in state and federal courts, pursue settlements, and ensure compliance with professional responsibility and insurance, tort, and contract law.

Perform stochastic economic capital modeling and scenario analysis to measure and forecast enterprise financial strength. Prepare data, run models, summarize results, allocate capital to product lines, and communicate findings to leadership. Support model improvements, prepare materials for executive meetings, and incorporate catastrophe, reinsurance, investment, and accounting factors into capital assessments.

Lead underwriting performance analysis by developing metrics, reports, and dashboards. Translate financial, capacity, and operational data into insights, identify performance drivers and class/segment issues, and present recommendations to stakeholders to improve underwriting results.

Lead state and local tax strategy, compliance, accounting, audits, and controversy. Oversee tax provision and reporting, drive process improvements and automation, advise on M&A and business initiatives, manage relationships with auditors and tax authorities, and lead a team of seven to build scalable, efficient SALT operations aligned with enterprise objectives.

Lead and review complex tax compliance and provision processes, research and model complex tax issues and legislative changes, support audits and appeals, recommend tax planning and process improvement, assist M&A tax integration, engage with industry tax committees, and train tax staff.

Lead enterprise architecture for Guidewire PolicyCenter, designing scalable solutions, integrations, and frameworks. Define architecture strategy, standards, and roadmaps; perform portfolio analysis, issue triage, and integrate new technologies to align IT with business goals.

Design, build, support, and maintain telephony systems and integrations. Perform Node.js, Java, and API development, create low-level designs and documentation, estimate effort, conduct testing, and provide technical leadership for telephony platforms and integrations.

Manage civil litigation for insured clients: analyze cases, lead discovery, draft pleadings and briefs, depose witnesses, and represent clients in trials, mediations, arbitrations, and regulatory hearings while ensuring ethical and policy compliance.

Lead and coach a procurement and vendor management team responsible for developing and executing IT category strategies, full lifecycle sourcing (RFX, negotiation, contract management), vendor governance, and performance/risk management across a $100M+ annual IT spend. Partner with stakeholders, use data-driven insights to optimize cost and supplier performance, and drive talent development and transformational change.

Own the vision, strategy, and roadmap for the enterprise Salesforce Data360 customer unification platform. Bridge business and technical teams to deliver governed, actionable data, integrate with Salesforce Marketing Cloud, Relate, GCP and other tools, and drive segmentation, campaign measurement, and customer journey capabilities. Lead product framework, stakeholder collaboration, change management, and measure business readiness and success.

Design, develop, and maintain Java-based backend services (rating, eligibility, product data) on AWS. Convert high-level specs into detailed designs, write and test code, document design decisions, collaborate across teams, ensure performance, quality, security, and provide technical guidance for moderate-to-complex business solutions.

Lead BI engineering and enablement to create governed, AI-ready analytics foundations: shared metrics, semantic/knowledge layers, metadata and lineage, BI tooling administration, and adoption. Partner with Data Engineering, Governance, Applied AI, platform teams and vendor partners (Tableau, GCP) to ensure consistent, explainable business definitions, drive adoption, reduce metric drift, and develop BI talent and enablement across the enterprise.

Lead strategy and delivery of applied AI/ML solutions into production, drive process-level AI transformation, prioritize AI portfolio opportunities, ensure model and solution quality, embed responsible AI and lifecycle practices, develop reusable AI patterns, partner across technology and business functions, and build/coach high-performing applied AI teams to realize measurable business value.

Lead strategy and delivery of an enterprise AI platform: define architecture, reusable MLOps/LLMOps frameworks, observability, production support, cost and capacity practices, and embed responsible AI guardrails. Manage partners (GCP, AWS, DataDog, ServiceNow, Salesforce), coordinate cross-functional stakeholders, and develop engineering teams to enable secure, scalable, governed AI deployment and lifecycle management.