Jobs at American Family Insurance

Provide independent compliance oversight for Treasury operations: assess controls, perform risk and control reviews, monitor user entitlements and fraud prevention, handle operational compliance tasks (positive pay, statutory deposits, check requests), prepare compliance reporting, recommend process improvements, and support remediation, audits, and governance across Treasury and partner teams.

Manage enterprise cash and liquidity, execute treasury operations (wires, fraud prevention), oversee banking relationships and platforms, lead treasury system implementations and process improvements, monitor risk/controls, and produce treasury reporting to support strategic decisions.

Lead the technology portfolio operations for insurance platforms by translating leadership strategy into disciplined planning, governance, and integrated execution. Improve operating systems, manage cross-platform planning and dependencies, produce executive reporting linking investments to outcomes, surface risks, and drive accountability to reduce complexity and cost.

Lead and scale content strategy for design systems and AI-enabled product experiences. Define content patterns, schemas, metadata, prompt strategies, and governance to improve AI performance, accessibility, and consistency. Partner cross-functionally with design, product, engineering, and ML teams, oversee contractor work, and establish quality, accessibility, and AI guardrails across products.

Own the vision, strategy, and roadmap for the enterprise Salesforce Data360 customer unification platform. Bridge business and technical teams to deliver governed, actionable data, integrate with Salesforce Marketing Cloud, Relate, GCP and other tools, and drive segmentation, campaign measurement, and customer journey capabilities. Lead product framework, stakeholder collaboration, change management, and measure business readiness and success.

Design, develop, and maintain moderate-to-complex telephony and business applications using Node.js and Java. Build secure, scalable APIs and integrations, produce design documentation and tests, provide technical leadership, and support Genesys Cloud platform operations and certifications.

Lead enterprise architecture for Guidewire PolicyCenter, designing scalable solutions, integrations, and frameworks. Define architecture strategy, standards, and roadmaps; perform portfolio analysis, issue triage, and integrate new technologies to align IT with business goals.

Design, build, support, and maintain telephony systems and integrations. Perform Node.js, Java, and API development, create low-level designs and documentation, estimate effort, conduct testing, and provide technical leadership for telephony platforms and integrations.

Design, develop, and maintain Java-based backend services (rating, eligibility, product data) on AWS. Convert high-level specs into detailed designs, write and test code, document design decisions, collaborate across teams, ensure performance, quality, security, and provide technical guidance for moderate-to-complex business solutions.

Partner with agents to drive life insurance sales: coach agents, perform joint sales calls, design regional sales strategies, analyze territory trends, deliver product knowledge and prospecting support.

Lead DEI strategy and execution to improve culture, belonging, leader capability, and inclusive talent practices. Conduct research, advise leadership, translate strategy into initiatives, support BRG governance, and use data and metrics to guide decisions and measure outcomes.

Lead and coach a procurement and vendor management team responsible for developing and executing IT category strategies, full lifecycle sourcing (RFX, negotiation, contract management), vendor governance, and performance/risk management across a $100M+ annual IT spend. Partner with stakeholders, use data-driven insights to optimize cost and supplier performance, and drive talent development and transformational change.

Manage the P&L and performance of the Workers Compensation product. Use market, customer, and competitor intelligence and financial/data analysis to recommend pricing, underwriting, and product changes. Drive product initiatives, compliance, expansion strategies, and cross-functional collaboration with underwriting, claims, and product development to improve profitability, growth, and customer experience.

Lead design, development, and support of ServiceNow ITSM solutions (Incident, Major Incident, Problem, Request, Knowledge). Convert requirements into detailed designs, implement scripting and integrations, run testing and reviews, provide technical leadership, document decisions, support incident resolution, participate in on-call rotation, and collaborate with ITSM process owners to ensure platform best practices and continuous improvement.

Manage moderately complex civil litigation for insured clients, lead discovery, draft pleadings and motions, depose witnesses, represent clients in trials, mediations, and hearings, and apply tort, contract, and insurance law while upholding professional responsibility rules.

Manage civil litigation for insured clients: analyze cases, lead discovery, draft pleadings and briefs, depose witnesses, and represent clients in trials, mediations, arbitrations, and regulatory hearings while ensuring ethical and policy compliance.

Manage state regulatory and statutory filings, research and interpret insurance regulations, collaborate with Finance/Actuarial/Data/IT, write and maintain SQL/BigQuery queries, perform reconciliations and data quality checks, document procedures and controls, and drive process improvements and automation for audit-ready compliance reporting.

Lead development and management of homeowners insurance products through market research, underwriting guideline creation, contract language, and predictive pricing analytics. Drive product strategy, performance monitoring, and cross-functional collaboration with pricing, claims, and actuarial teams to improve profitability, growth, and customer/agent experience. Serve as subject matter expert and project lead for product implementation and competitive analysis.

Lead a team to design and develop Commercial P&C products, drive pricing and underwriting segmentation, and create data-driven solutions to improve profitability, growth, and customer experience. Own the product roadmap, manage scaled agile delivery, coordinate cross-functional stakeholders (actuarial, underwriting, claims, legal, IT), and lead launches, enhancements, and complex programs focused on P&L outcomes.

Customize and modernize the Guidewire insurance platform using Gosu while integrating AI/ML and generative AI features. Build end-to-end Guidewire solutions, maintain integrations, implement automated decisioning and predictive analytics, participate in testing, CI/CD, and Agile team activities, and produce system documentation.