Jobs at American Family Insurance

Lead product strategy and lifecycle for Commercial Farm & Ranch products, linking pricing, product, underwriting and P&L to drive profitability and growth. Lead research, competitive analysis, pricing models, customer segmentation, lean innovation and product launches; ensure regulatory compliance, oversee cross-functional programs, and mentor less-experienced staff.

Leads enterprise AI strategy and execution by identifying opportunities, building business cases, defining product vision and roadmaps, and guiding AI product development. Partners with business, data science, and technology teams to deliver customer-driven solutions, translate stakeholder needs, prioritize initiatives, and support innovation. The role also mentors team members, applies design thinking and UX practices, and evaluates build, buy, and partnership options.

Turn complex data into actionable insights for National Accounts by performing statistical analysis, forecasting, modeling, and automated reporting. Build dashboards and executive presentations, diagnose data quality, partner with account teams, data engineers, and finance to influence decisions and track performance metrics.

Design, build, and operate an internal developer platform across AWS and GCP. Lead Backstage developer portal development, Kubernetes and IaC foundations (Terraform, Crossplane), CI/CD pipelines (GitLab CI/CD), artifact management (JFrog), and observability (Datadog). Drive automation, GitOps, SRE practices, DevSecOps, troubleshooting, and developer experience improvements while collaborating with engineering teams.

Lead BI engineering and enablement to create governed, AI-ready analytics foundations: shared metrics, semantic/knowledge layers, metadata and lineage, BI tooling administration, and adoption. Partner with Data Engineering, Governance, Applied AI, platform teams and vendor partners (Tableau, GCP) to ensure consistent, explainable business definitions, drive adoption, reduce metric drift, and develop BI talent and enablement across the enterprise.

Leads teams supporting complex customer- and producer-facing digital technology products. Owns product vision, strategy, roadmaps, operational planning, prioritization, deployment, and lifecycle management. Uses customer feedback, interviews, and usage metrics to identify pain points and opportunities. Builds collaborative, inclusive, performance-driven teams, develops talent, and influences senior stakeholders across matrixed organizations.

Leads the Small Commercial Product and Market Management team and owns regional portfolio P&L performance across multiple commercial insurance lines. Develops product, pricing, underwriting, market, and filing strategies to drive profitable growth. Oversees customer and competitive research, data analysis, product roadmaps, and state-level initiatives while partnering with actuarial, underwriting, sales, claims, marketing, and legal teams.

Partner with state product managers to monitor and diagnose product-line performance, identify profit/growth/retention drivers, produce competitive research, and translate pricing and predictive-model insights into actionable product strategy. Collaborate with pricing, actuarial, underwriting, and claims, support product enhancements and new concepts, and occasionally lead implementation projects.

Lead UX content strategy for AI-powered product experiences, design systems, structured authoring, and scalable content governance. Establish content standards, schemas, metadata, accessibility guidelines, and AI guardrails while partnering with design, product, engineering, and AI/ML teams. Guide prompt strategies, improve AI-generated outputs, oversee contractor deliverables, mentor colleagues, and influence cross-functional decisions without direct people management.

Design, implement, and maintain Privileged Access Management (PAM) solutions and IAM operations. Develop roadmaps, automate security solutions, perform incident triage and threat analysis, remediate risks, and collaborate with IT and business teams to integrate PAM and identity governance across hybrid/cloud environments.

Lead and develop frontline adjusting managers handling complex homeowners liability and third-party claims. Ensure regulatory and company compliance, drive process improvements, manage budgets, support training and quality programs, and represent the department in leadership activities.

Lead underwriting performance analysis by developing metrics, reports, and dashboards. Translate financial, capacity, and operational data into insights, identify performance drivers and class/segment issues, and present recommendations to stakeholders to improve underwriting results.

Perform stochastic economic capital modeling and scenario analysis to measure and forecast enterprise financial strength. Prepare data, run models, summarize results, allocate capital to product lines, and communicate findings to leadership. Support model improvements, prepare materials for executive meetings, and incorporate catastrophe, reinsurance, investment, and accounting factors into capital assessments.

Lead network design, implementation, maintenance, and security across multiple sites. Troubleshoot networks, manage vendors, document configurations and metrics, and drive continuous improvement using Cisco SD‑WAN, Meraki, ACI, Infoblox, automation (Python, Ansible, Terraform), cloud networking, and GitLab CI/CD within Agile teams.

Provide high-level administrative and project support to HR executive leaders: manage calendars, travel, expenses, correspondence, coordinate departmental projects, prepare meeting materials, follow up on action items, and leverage AI, automation, and collaboration tools to optimize workflows and executive effectiveness.

Supervise outside counsel and manage complex litigation across multiple business lines. Evaluate files, pursue settlement, review motions and briefs, conduct legal research, attend hearings and trials, and ensure compliance with professional responsibility and insurance law.

Lead enterprise architecture for Guidewire PolicyCenter, designing scalable solutions, integrations, and frameworks. Define architecture strategy, standards, and roadmaps; perform portfolio analysis, issue triage, and integrate new technologies to align IT with business goals.

Design, build, support, and maintain telephony systems and integrations. Perform Node.js, Java, and API development, create low-level designs and documentation, estimate effort, conduct testing, and provide technical leadership for telephony platforms and integrations.

Own the vision, strategy, and roadmap for the enterprise Salesforce Data360 customer unification platform. Bridge business and technical teams to deliver governed, actionable data, integrate with Salesforce Marketing Cloud, Relate, GCP and other tools, and drive segmentation, campaign measurement, and customer journey capabilities. Lead product framework, stakeholder collaboration, change management, and measure business readiness and success.

Lead and review complex tax compliance and provision processes, research and model complex tax issues and legislative changes, support audits and appeals, recommend tax planning and process improvement, assist M&A tax integration, engage with industry tax committees, and train tax staff.