Jobs at American Family Insurance

Leads a data engineering team that builds scalable big data applications and ETL workflows. Oversees data quality, security, privacy, architecture, documentation, and operational efficiency. Develops reusable Python and SQL code for data warehouses, distributed processing, cloud platforms, and data-driven solutions. Collaborates with application architects, development teams, project teams, and business stakeholders while supervising team activities and meeting project priorities.

Designs, develops, tests, documents, and maintains moderate-to-complex software applications and integrations. Provides technical guidance, analyzes requirements, creates system specifications, develops scalable Java and Node.js applications and APIs, supports application architecture, and ensures quality, security, and performance standards. Preferred experience includes Genesys Cloud configuration, integrations, and platform support. Candidates must acquire three Genesys certifications within six months.

Lead development and management of homeowners insurance products through market research, underwriting guideline creation, contract language, and predictive pricing analytics. Drive product strategy, performance monitoring, and cross-functional collaboration with pricing, claims, and actuarial teams to improve profitability, growth, and customer/agent experience. Serve as subject matter expert and project lead for product implementation and competitive analysis.

Supports the buildout of Workday Prism and Accounting Center platforms. Leads requirements analysis, system development, documentation, testing, integrations, issue resolution, data analysis, and post-production support. Partners with technology teams, product owners, and stakeholders to define business needs, resolve complex system issues, develop testing scenarios, and ensure data delivery meets requirements. The role also supports change management, training, quality assurance, and enterprise database management.

Leads strategy, planning, and execution of high-profile sponsorships and experiential activations. Manages partners, agencies, budgets, projects, and stakeholder relationships while aligning sponsorships with marketing priorities and KPIs. Uses research, data analysis, and performance insights to optimize sponsorship investments, communicate results to leadership, and guide portfolio growth. Requires executive communication, strategic planning, complex project management, and sponsorship or event expertise.

Leads sponsorship marketing operations, including budget planning, contract ticket and hospitality asset management, activation planning, executive communications, KPI analysis, and optimization. Coordinates cross-functional teams and external partners to deliver sports and entertainment sponsorship programs, measure impact, manage assets, and support strategic marketing objectives. The role is hybrid in Madison or Boston and requires travel of up to 10%.

Provides operational and subject matter expertise across insurance or contact center processes, systems, quality assurance, knowledge management, and workflow analysis. Supports process improvement, customer experience initiatives, research, data analysis, business cases, and operational standards. Acts as a liaison for business partners, communicates quality findings, develops training strategies, and recommends improvements to customer acquisition, retention, and satisfaction.

Designs, develops, tests, documents, and maintains moderate to complex business applications. Analyzes requirements, creates system designs, identifies dependencies, estimates development effort, and supports integration across applications, databases, and technology platforms. Provides technical guidance, leads development walkthroughs, ensures adherence to software quality and security standards, and recommends improvements to planning, design, development, and testing processes.

Designs, engineers, integrates, and maintains Privileged Access Management and cybersecurity solutions. Responsibilities include developing PAM frameworks and roadmaps, automating security processes, triaging identity incidents, identifying vulnerabilities, mitigating cyber risk, conducting threat analysis, supporting penetration testing, and managing changing access requirements. The role collaborates with IT and business teams, maintains IAM documentation and standards, and develops security measures for hybrid environments.

Serves as the primary contact for insurance agents and staff, resolving quoting, binding, service, billing, and policy-processing questions. Prepares coverage and premium financing quotes, processes policy information and certificates, orders inspections, and escalates complex issues. The role also supports standard process development, mentoring, and projects while ensuring compliance with carrier specifications, underwriting guidelines, and state regulations.

Designs, develops, configures, implements, and supports enterprise contact center solutions using Genesys Cloud CX. Translates business requirements into system designs, develops integrations with CRM and enterprise applications, conducts testing, documents solutions, leads technical reviews, troubleshoots incidents, and improves routing, IVR, workforce engagement, reporting, and omnichannel customer experience capabilities.

Leads internal audit programs and risk assessments for strategic, operational, regulatory, financial, and IT risks. Develops audit plans, tests control design and effectiveness, analyzes results, documents findings, prepares management reports, and recommends improvements. Partners with process owners and second-line risk functions to create action plans. The role handles moderate- to high-complexity engagements and requires project management, insurance or risk/audit knowledge, strong communication, and objective decision-making.

Leads the technical direction, architecture, development, modernization, and production readiness of secure payment applications. Partners with product, architecture, engineering, and business teams to deliver cloud-native microservices and distributed systems. Provides hands-on development for complex capabilities, establishes engineering standards, mentors engineers, guides technical decisions, and applies cloud and AI-enabled practices to improve quality, reliability, security, and delivery speed.

Provides technical leadership while developing Java applications and RESTful APIs. Designs scalable architectures, supports complex initiatives, modernizes legacy systems, and leads migrations to cloud and data center environments. Guides solution strategy, testing, integration, documentation, and operational improvements. Mentors engineers, promotes best practices, evaluates emerging technologies such as Claude AI, and collaborates across engineering, product, architecture, and business teams.

Leads commercial insurance portfolio analytics, executive reporting, performance monitoring, forecasting, product strategy, pricing analysis, and competitive intelligence. Partners with senior stakeholders to identify risks and growth opportunities, translate complex data into recommendations, and support profitable decisions. Manages analytical initiatives, product development changes, and cross-functional programs while leading and developing team members and fostering data-informed decision-making.

Lead product strategy and lifecycle for Commercial Farm & Ranch products, linking pricing, product, underwriting and P&L to drive profitability and growth. Lead research, competitive analysis, pricing models, customer segmentation, lean innovation and product launches; ensure regulatory compliance, oversee cross-functional programs, and mentor less-experienced staff.

Turn complex data into actionable insights for National Accounts by performing statistical analysis, forecasting, modeling, and automated reporting. Build dashboards and executive presentations, diagnose data quality, partner with account teams, data engineers, and finance to influence decisions and track performance metrics.

Design, build, and operate an internal developer platform across AWS and GCP. Lead Backstage developer portal development, Kubernetes and IaC foundations (Terraform, Crossplane), CI/CD pipelines (GitLab CI/CD), artifact management (JFrog), and observability (Datadog). Drive automation, GitOps, SRE practices, DevSecOps, troubleshooting, and developer experience improvements while collaborating with engineering teams.

Leads the Small Commercial Product and Market Management team and owns regional portfolio P&L performance across multiple commercial insurance lines. Develops product, pricing, underwriting, market, and filing strategies to drive profitable growth. Oversees customer and competitive research, data analysis, product roadmaps, and state-level initiatives while partnering with actuarial, underwriting, sales, claims, marketing, and legal teams.

Lead underwriting performance analysis by developing metrics, reports, and dashboards. Translate financial, capacity, and operational data into insights, identify performance drivers and class/segment issues, and present recommendations to stakeholders to improve underwriting results.