Jobs at American Family Insurance

Leads American Family’s community engagement strategy through strategic roadmaps, partnerships, resilience initiatives, governance, KPIs, reporting, and executive recommendations. The role collaborates with nonprofits, universities, industry groups, public-sector partners, and internal stakeholders to advance community resilience, housing accessibility, disaster recovery, and sustainable business value. It requires research, data interpretation, cross-functional leadership, stakeholder engagement, and influence without direct authority.

Assists with planning, designing, implementing, integrating, testing, and maintaining cloud-based technology solutions. Supports system administration, network management, troubleshooting, automation, technology evaluations, re-engineering, and solution governance. Collaborates with cross-functional teams to improve engineering operations and ensure solutions meet business and client needs. The hybrid role requires at least 10 office days monthly in Madison, Wisconsin, with travel up to 10%.

Supports business and technical requirements gathering, documentation, validation, process analysis, and delivery of technical solutions. Collaborates with stakeholders and technical teams on requirements, user stories, process flows, testing, design discussions, project planning, and solution validation. Uses basic programming, scripting, SQL, Excel, Power BI, and data analysis skills to support decision-making, testing, automation, and system activities while developing expertise in business processes and technologies.

Manage enterprise cash positions, liquidity forecasting, treasury operations, banking relationships, account administration, payment transactions, fraud controls, and treasury reporting. Support risk management, regulatory compliance, treasury technology implementations, process improvements, and strategic financial initiatives. Analyze cash flows, liquidity metrics, banking activity, and treasury performance while providing recommendations to leadership and collaborating with internal stakeholders and financial institutions.

Partners with Product Management and business leaders to analyze product performance, identify root causes, monitor state and program results, assess competitors and market trends, and recommend profitable product or underwriting improvements. Builds reports, translates business questions into analytical requirements, validates data, communicates insights, and automates recurring analysis. Collaborates with pricing, actuarial, underwriting, claims, and state management teams.

Principal Enterprise Architect shaping enterprise technology strategy, target-state architectures, roadmaps, standards, governance, resiliency, AI enablement, and major technology programs. The role translates business goals into technical outcomes, leads architecture reviews, embeds cybersecurity and regulatory requirements, mentors architects and engineers, and influences executive stakeholders. It requires broad expertise across applications, data, AI, cloud, integration, infrastructure, and security, with hybrid work in Boston or Madison and up to 10% travel.

Provides corporate compliance consulting by interpreting regulations, supporting market conduct exams, investigating fraud and misconduct, identifying compliance risks, and developing mitigation plans. Partners with business leaders and compliance liaisons to assess procedures, respond to regulators, strengthen controls, and promote ethical decision-making through Code of Conduct education and awareness initiatives.

Designs, engineers, integrates, and maintains Privileged Access Management and cybersecurity solutions. Responsibilities include developing PAM frameworks and roadmaps, automating security processes, triaging identity incidents, identifying vulnerabilities, mitigating cyber risk, conducting threat analysis, supporting penetration testing, and managing changing access requirements. The role collaborates with IT and business teams, maintains IAM documentation and standards, and develops security measures for hybrid environments.

Lead cyber threat intelligence activities by monitoring adversary behavior, analyzing indicators and tactics, and translating threats into actionable insights. Partner with security operations, vulnerability management, incident response, and technology leaders. Produce intelligence reports, alerts, and briefings; improve threat models, detection capabilities, intelligence processes, and knowledge management using methodologies such as MITRE ATT&CK.

Leads Legal’s program and project portfolio, including governance, demand intake, prioritization, resource planning, performance oversight, risk management, reporting, and continuous improvement. Partners with senior leaders and stakeholders to align investments and delivery plans with organizational priorities, providing data-driven insights and translating strategy into measurable outcomes.

Supervise outside counsel handling complex insurance litigation, develop defense strategies, manage caseloads and reserves, assess coverage issues, draft Reservation of Rights letters, advise business partners, and present files to senior leadership. The role requires civil litigation experience, knowledge of tort, contract, insurance, and professional responsibility law, state bar admission, a Juris Doctor, and an adjuster license exam within six months. Travel may be required up to 50%.

Leads development, modernization, architecture, reliability, and support for Guidewire Commercial Lines PolicyCenter applications. Designs scalable and secure solutions, leads technical reviews, resolves complex production issues, reduces technical debt, establishes engineering standards, mentors engineers, and drives platform modernization. Collaborates with architects, product teams, engineering leaders, and business stakeholders on integrations, planning, estimation, and technical execution.

Provides advanced litigation support under attorney supervision, including drafting pleadings and discovery materials, conducting legal research and investigations, analyzing medical and case records, coordinating discovery, managing deadlines and litigation files, preparing witnesses and trial materials, supporting hearings and mediations, and evaluating case issues and settlement potential. The role also involves expert witness coordination, confidential document handling, mentoring legal professionals, and working with Nevada civil procedure and Clark County courts.

Designs, develops, tests, documents, and maintains moderate-to-complex software applications and integrations. Provides technical guidance, analyzes requirements, creates system specifications, develops scalable Java and Node.js applications and APIs, supports application architecture, and ensures quality, security, and performance standards. Preferred experience includes Genesys Cloud configuration, integrations, and platform support. Candidates must acquire three Genesys certifications within six months.

Designs, develops, tests, documents, and maintains moderate to complex business applications. Analyzes requirements, creates system designs, identifies dependencies, estimates development effort, and supports integration across applications, databases, and technology platforms. Provides technical guidance, leads development walkthroughs, ensures adherence to software quality and security standards, and recommends improvements to planning, design, development, and testing processes.

Designs, develops, configures, implements, and supports enterprise contact center solutions using Genesys Cloud CX. Translates business requirements into system designs, develops integrations with CRM and enterprise applications, conducts testing, documents solutions, leads technical reviews, troubleshoots incidents, and improves routing, IVR, workforce engagement, reporting, and omnichannel customer experience capabilities.

Design, build, and operate an internal developer platform across AWS and GCP. Lead Backstage developer portal development, Kubernetes and IaC foundations (Terraform, Crossplane), CI/CD pipelines (GitLab CI/CD), artifact management (JFrog), and observability (Datadog). Drive automation, GitOps, SRE practices, DevSecOps, troubleshooting, and developer experience improvements while collaborating with engineering teams.

Lead underwriting performance analysis by developing metrics, reports, and dashboards. Translate financial, capacity, and operational data into insights, identify performance drivers and class/segment issues, and present recommendations to stakeholders to improve underwriting results.

Lead network design, implementation, maintenance, and security across multiple sites. Troubleshoot networks, manage vendors, document configurations and metrics, and drive continuous improvement using Cisco SD‑WAN, Meraki, ACI, Infoblox, automation (Python, Ansible, Terraform), cloud networking, and GitLab CI/CD within Agile teams.

Design, build, support, and maintain telephony systems and integrations. Perform Node.js, Java, and API development, create low-level designs and documentation, estimate effort, conduct testing, and provide technical leadership for telephony platforms and integrations.