Senior Telephony Engineer

Posted 5 Days Ago
Be an Early Applicant
Madison, WI, USA
In-Office
99K-167K Annually
Senior level
Insurance
The Role
Design, build, support, and maintain telephony systems and integrations. Perform Node.js, Java, and API development, create low-level designs and documentation, estimate effort, conduct testing, and provide technical leadership for telephony platforms and integrations.
Summary Generated by Built In
This role collaborates with teams across the division to deliver, support, and maintain telephony systems and the applications that enable critical business operations. It requires hands-on Node.JS, Java and API development experience and is responsible for designing and building moderate to complex solutions, while providing technical guidance and leadership for assigned telephony platforms and integrations.

Position Compensation Range:

$99,000.00 - $167,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

This position will consider H1 Visa Transfers and possibly sponsorship for F1 / STEM OPT as well.

Primary Accountabilities

  • Analyzes high level system specifications, system requirements and/or use cases.

  • Converts information into low level specifications and system design plan.

  • Understands and identifies system dependencies.

  • Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.

  • Defines, conducts, and/or participates in testing (i.e. unit, system integration).

  • Prepares, leads and/or participates in development walkthroughs.

  • Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.

  • Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

Specialized Knowledge & Skills Requirements

  • Node.js experiencerince the absolutley must have to be succesful at this postion. Candidate sneed a moinimum of 3years expeirence with heavy Node.js.

  • Must have demonstrated experience of Java application, Node.JS and API development standards.

  • Preferred qualifications include prior experience with Genesys , Cloud experience, and telephony experience.

  • Demonstrated experience communicating technical information.

  • Demonstrated experience developing complex software/systems using one or more programming language.

  • Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.

  • Demonstrated experience analyzing and estimating project size and work efforts for software solutions.

  • Demonstrated experience writing and modeling application system design and program specifications.

  • Solid knowledge and understanding of systems development life cycle (SDLC).

  • Solid Knowledge and understanding of integration and migration strategies and technologies.

Additional Information
  • To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Sponsorship will not be considered for this position unless specified in the posting

  • Selected Candidate will be required to attain 3 Genesys  Certifications within 6 months upon hire date.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

#LI-BC2

Skills Required

  • Minimum 3 years heavy Node.js experience
  • Java application development experience
  • API development experience and knowledge of API development standards
  • Demonstrated experience developing complex software/systems using one or more programming languages
  • Experience establishing, using, and supporting integration and communications technologies between applications and databases
  • Ability to analyze high-level requirements, create low-level specifications, system design, and documentation
  • Experience defining and participating in testing (unit, system integration)
  • Solid knowledge and understanding of SDLC and integration/migration strategies
  • Demonstrated experience communicating technical information
  • Must attain 3 Genesys certifications within 6 months of hire
  • Offer contingent on background checks and signing a non-disclosure agreement
  • Prior experience with Genesys
  • Cloud experience
  • Telephony experience

American Family Insurance Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.

  • Pay Growth & Progression Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
  • Retirement Support The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
  • Parental & Family Support Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.

American Family Insurance Insights

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The Company
HQ: Madison, WI
16,528 Employees
Year Founded: 1927

What We Do

For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.

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