You will report to Senior Manager Engineering.
Relocation assistance may be available.
Role NOT eligible for sponsorship.
#LI-Hybrid
Position Compensation Range:
$131,000.00 - $220,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities:
- Serves as the technical lead for the Guidewire CLPC platform, providing guidance and leadership for complex business and technology solutions.
- Leads solution design, technical reviews, and engineering decision-making to ensure scalable, secure, and maintainable application architectures.
- Partners with architects, product teams, engineering leaders, and business stakeholders to align technical solutions with business objectives.
- Drives platform reliability, resiliency, performance, maintainability, and operational excellence.
- Leads root cause analysis and resolution of complex production issues and implements long-term corrective actions.
- Identifies and drives opportunities to reduce technical debt and improve overall platform health and supportability.
- Establishes and promotes engineering standards, development best practices, and quality expectations across the platform.
- Provides technical leadership, mentoring, and coaching to engineers through design reviews, knowledge sharing, and guidance on technical solutions.
- Evaluates emerging technologies and engineering capabilities, including automation and AI-assisted development opportunities, to improve engineering effectiveness.
- Leads and influences platform modernization initiatives focused on scalability, resiliency, maintainability, automation, and long-term sustainability.
- Collaborates across teams to understand system dependencies, integration requirements, risks, and technology impacts.
- Supports estimation, planning, and technical execution activities for complex initiatives and platform enhancements.
Specialized Knowledge & Skills Requirements:
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience analyzing and understanding complex software systems.
- Demonstrated experience communicating technical information.
- Demonstrated experience developing different solution-delivery and design approaches and solutions to customers.
- Demonstrated experience developing different solution-delivery and design approaches and solutions to customers.
- Demonstrated experience developing complex software/systems using one or more programming language.
- Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
- Demonstrated experience providing technical guidance and leadership to less experienced staff.
- Extensive knowledge and understanding of software development and design standards and methodologies.
- Extensive knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
- Extensive knowledge and understanding of systems development life cycle (SDLC).
- Solid knowledge and understanding of application architecture and design alternatives.
- Solid Knowledge and understanding of integration and migration strategies and technologies.
Preferred Qualifications:
- Experience in software engineering, application development, or platform engineering supporting complex enterprise applications.
- Experience with Guidewire PolicyCenter in development, solution design, support, or technical leadership roles strongly preferred.
- Knowledge of Guidewire BillingCenter, ClaimCenter, integrations, and modernization initiatives.
- Experience supporting business-critical applications requiring high availability, reliability, and operational excellence.
- Strong analytical, troubleshooting, problem-solving, and decision-making skills.
- Demonstrated ability to influence technical direction and collaborate effectively across architecture, engineering, product, and business teams.
- Experience leading technical design discussions, architecture reviews, and solution planning efforts.
- Experience improving application performance, resiliency, reliability, and operational effectiveness.
- Experience performing root cause analysis and resolving complex production issues.
- Familiarity with cloud technologies, automation, observability tools, and modern engineering practices.
- Interest in emerging technologies, including AI-assisted engineering and intelligent automation.
Licenses:
Not Applicable.
Travel Requirements
Up to 10%.
Physical Requirements
Work that primarily involves sitting/standing.
Working Conditions
Not Applicable.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
In this hybrid role, you will be expected to work a minimum of 10 days per month out of our Madison, WI or Boston, MA offices.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-AB1Skills Required
- Experience providing customer-driven solutions, support, or service
- Experience analyzing and understanding complex software systems
- Experience communicating technical information
- Experience developing solution-delivery and design approaches for customers
- Experience developing complex software or systems using one or more programming languages
- Experience analyzing and estimating project size and software solution work efforts
- Experience providing technical guidance and leadership to less experienced staff
- Extensive knowledge of software development and design standards and methodologies
- Extensive knowledge of infrastructure technologies, operating systems, and interconnectivity between infrastructure platforms and software tools
- Extensive knowledge of the software development life cycle
- Solid knowledge of application architecture and design alternatives
- Solid knowledge of integration and migration strategies and technologies
- Experience in software engineering, application development, or platform engineering supporting complex enterprise applications
- Experience with Guidewire PolicyCenter in development, solution design, support, or technical leadership
- Knowledge of Guidewire BillingCenter, ClaimCenter, integrations, and modernization initiatives
- Experience supporting business-critical applications requiring high availability, reliability, and operational excellence
- Strong analytical, troubleshooting, problem-solving, and decision-making skills
- Ability to influence technical direction and collaborate across architecture, engineering, product, and business teams
- Experience leading technical design discussions, architecture reviews, and solution planning
- Experience improving application performance, resiliency, reliability, and operational effectiveness
- Experience performing root cause analysis and resolving complex production issues
- Familiarity with cloud technologies, automation, observability tools, and modern engineering practices
- Interest in emerging technologies, including AI-assisted engineering and intelligent automation
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
