Under guidance from more experienced team members, the Associate Technical Analyst applies established practices and procedures to assist in translating business needs into technical specifications, contributing to projects and initiatives while developing knowledge of business processes, systems, and technologies.
You will report to a senior manager, engineering.
In this hybrid, you will be expected to work a minimum of 10 days per month from the office in Madison, WI.
Position Compensation Range:
$29.91 - $49.52Pay Rate Type:
HourlyCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
- Gather, document, and organize business and technical requirements throughout the application lifecycle.
- Supports the creation and maintenance of requirements documentation, process flows, user stories, functional specifications, and other analysis artifacts.
- Partners with business stakeholders and technical teams to clarify requirements and ensure a shared understanding of project objectives.
- Participates in design discussions, testing activities, code reviews, and other project delivery processes as appropriate.
- Assists in validating requirements and confirming solutions meet documented business needs.
- Supports analysis of existing business processes and identifies opportunities for process improvements, standardization, or reuse of existing functionality.
- Contributes to effort estimation and project planning activities by providing analysis support and documenting assumptions.
- Communicates project updates, requirements, and analysis results clearly to team members and stakeholders.
- Adheres to organizational standards, methodologies, and architectural guidelines when supporting solution design and implementation.
- Develops knowledge of business operations, systems, technologies, and industry practices to effectively support business objectives.
- May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.
Specialized Knowledge and Skills Requirements
- Basic understanding of business analysis concepts, methodologies, and documentation techniques.
- Ability to gather, organize, and analyze information using established processes and procedures to solve standard business and technical problems.
- Strong attention to detail with the ability to document requirements accurately and clearly.
- Effective verbal and written communication skills, including the ability to exchange information, ask clarifying questions, and confirm understanding with stakeholders and team members.
- Demonstrated ability to learn new technologies, business processes, and systems quickly.
- Ability to manage multiple assignments, prioritize tasks, and meet established deadlines.
- Basic understanding of software development lifecycle (SDLC), testing processes, and systems analysis concepts.
- Basic knowledge of programming and scripting concepts, with the ability to read, understand, and modify simple scripts and queries used for automation, data extraction, testing, and system support activities.
- Basic data analysis skills, including the ability to collect, validate, analyze, and interpret data using tools such as Excel, SQL, Power BI, or similar technologies to support business and technical decision-making.
- Ability to identify data trends, reconcile discrepancies, and communicate analytical findings to technical and non-technical stakeholders.
- Ability to work collaboratively within a team environment while taking accountability for individual work products and deliverables.
- Applies general business knowledge gained through education, training, or prior experience to support project and operational objectives.
- Demonstrates adaptability, initiative, and willingness to accept feedback and new responsibilities as skills and experience develop.
- Proficiency with Microsoft Office applications and other business analysis tools as required.
- Demonstrated experience providing customer-driven solutions, support, or service.
Additional Knowledge & Skills
- Bachelors in computer science or engineering strongly desired.
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
- Remaining in a stationary position, often standing, or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one worksite to another.
- Repeating motions that may include the wrists, hands and/or fingers.
Working Conditions
- Noisy environments.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-MN2Skills Required
- Basic understanding of business analysis concepts, methodologies, and documentation techniques
- Ability to gather, organize, and analyze information using established processes and procedures
- Strong attention to detail and ability to document requirements accurately and clearly
- Effective verbal and written communication skills
- Ability to learn new technologies, business processes, and systems quickly
- Ability to manage multiple assignments, prioritize tasks, and meet deadlines
- Basic understanding of SDLC, testing processes, and systems analysis concepts
- Basic knowledge of programming and scripting concepts, including reading and modifying simple scripts and queries
- Basic data analysis skills using Excel, SQL, Power BI, or similar technologies
- Ability to identify data trends, reconcile discrepancies, and communicate analytical findings
- Ability to work collaboratively while taking accountability for individual deliverables
- General business knowledge gained through education, training, or prior experience
- Adaptability, initiative, and willingness to accept feedback and new responsibilities
- Proficiency with Microsoft Office applications and other business analysis tools
- Demonstrated experience providing customer-driven solutions, support, or service
- Bachelor's degree in computer science or engineering
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
