The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn't be this hard to navigate. At Granted, we're building the one solution every American can turn to for help.
Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand — saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare.
🏢 About UsFounded by a former Oscar Health leader, we're a seed-stage company with $17M in funding. We're lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.
🧭 About the RoleGranted lowers people's healthcare costs and cuts down on admin and stress. We're building the AI-native patient financial OS — the first purpose-built company working entirely on the user's side of the healthcare system, unequivocally advocating for consumers.
The hook is bill lowering. People come to us when they have a medical bill they can't afford or don't understand. Granted checks it — catches errors, overcharges, and denials, secures financial assistance, and negotiates with providers. Our Healthcare Advocates (HAs) and AI agents work those cases together.
This is primarily a strategy role, but you're not afraid of getting in the weeds of case-work. You've seen medical billing from inside the system, and you use that judgment to find what's systematically leaving money on the table — then turn it into the rules, playbooks, and product logic that make every case better. You'll look across hundreds of cases, spot the patterns an individual advocate wouldn't, and decide what Granted should build, change, or automate next.
You'll sit between Product and CX. With Product, you're the healthcare brain behind our bill-lowering AI: what's lowerable, how, and with what confidence. With CX, you raise advocacy quality across the HA team. When Product ships something that changes how advocates work, you make sure it lands.
A typical week may look like: strategic bill analysis and pattern-finding (~40%), product partnership (~30%), advocacy quality and escalation (~20%), with the remainder on process and enablement for the HA team.
🛠 What You'll DoReview uploaded bills each week and analyze: lowerable or not, how, with what confidence, and what data would change your mind. This analysis tunes our bill checker and intake.
Look across open and closed cases to find systematic opportunities — where advocates or AI agents are leaving savings on the table — and translate the patterns into strategy, process changes, and product input.
Be the escalation point for VIP, high-complexity, and specialized cases.
Act as strategic partner to Product as the domain owner on our AI bill analyzer — shaping what we build and how we automate.
Partner on the playbooks, training, and onboarding that lets quality scale as the HA team grows (led with CX, not owned solo).
Make sure features that touch HA workflows land with the context advocates need.
Publish weekly reports on opportunities for the HA team.
Stretch: turn user and advocate pain points from casework into input for the roadmap
4+ years of work experience in a complex consumer industry.
Experience in a strategy, product, or operations role at a tech company where you built something from scratch.
Fluency in how a medical bill gets built, from CPT, ICD-10, and HCPCS coding to the EOB, and how to lower one through appeals, financial assistance policies, No Surprises Act protections, and tactful negotiations.
Comfort in a fast-moving startup: scrappy, sharp, and quick to ramp on new products and tools.
Time spent on both the provider and payer sides of a bill.
Hands-on work with AI or agentic tools in a billing, clinical, or ops setting.
Experience working directly with patients, such as advocacy, care navigation, or patient financial services.
Experience training or leading a team of billers, advocates, or specialists.
You're comfortable with ambiguous projects that impact several teams
You consider yourself a subject matter expert in healthcare navigation
You're comfortable with a scope that shifts as the product and team learn
Office based Chelsea, NYC - in-office Monday through Thursday, with Fridays remote.
Skills Required
- 4+ years of work experience in a complex consumer industry
- Experience in a strategy, product, or operations role at a technology company where you built something from scratch
- Fluency in medical billing, including CPT, ICD-10, HCPCS, EOBs, appeals, financial assistance policies, No Surprises Act protections, and bill negotiations
- Comfort working in a fast-moving startup and quickly ramping on new products and tools
- Experience on both provider and payer sides of a bill
- Hands-on experience with AI or agentic tools in billing, clinical, or operations settings
- Experience working directly with patients in advocacy, care navigation, or patient financial services
- Experience training or leading billers, advocates, or specialists
Granted Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, and mental-health support, with additional protections like life and disability insurance also noted. An FSA is available to help manage out-of-pocket healthcare expenses.
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Leave & Time Off Breadth — Time off is framed as flexible or unlimited and is complemented by paid holidays, sick days, wellness days, and bereavement leave. This breadth indicates meaningful latitude to rest and recharge.
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Equity Value & Accessibility — Employee equity with vesting is emphasized as a core part of total rewards. Ownership is positioned as accessible and meaningful alongside cash compensation.
Granted Insights
What We Do
Granted is the consumer-first, AI-native product that fights medical bills and helps people navigate health benefits. The U.S. healthcare system is confusing by design. Insurance coverage is opaque, benefits are hard to understand, and medical bills are often wrong. Nearly 40% of bills contain errors or are incorrectly denied, yet most people don’t have the time, expertise, or energy to challenge them or even know where to start. Insurers and providers rely on that confusion. Granted exists to change the balance of power. We use AI to turn healthcare advocacy into a product that works continuously in the background. By connecting directly to a user’s healthcare data, we help people understand their benefits, choose the right care, and fight incorrect bills and claim denials when they occur. Instead of endless phone calls and handoffs, users get clear guidance, fast answers, and an advocate that actually takes action. We go direct to consumers with an affordable product and a free tier accessible to anyone. Granted works for you, not your employer, insurance company, or healthcare providers. We support individuals and families across their entire healthcare journey, no matter their insurer, job changes, or life stage. We’re currently in stealth with strong early user satisfaction and are focused on scaling responsibly. Our goal is simple: help people save time and money, reduce stress, and feel confident navigating a system that too often works against them.
Why Work With Us
Granted is the consumer-first product for fighting medical bills and simplifying health benefits. We’re a small, high-trust team doing high-stakes work with real ownership and high standards. If that excites you, consider it Granted.
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Granted Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Engineering and CX roles are remote across the continental U.S. All other roles are NYC-based hybrid, working from our New York office four days per week with Fridays remote.
