Top Senior Customer Success Jobs in Tampa, FL

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.

Manage post-sales lifecycle for mid-market SaaS customers: onboard, implement, provide product and technical guidance on compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), drive renewals, identify expansion, act as customer advocate, and partner cross-functionally to improve adoption and retention.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Manage a portfolio of mid-market and enterprise accounts to drive adoption, retention, and value. Lead QBRs and success planning, monitor account health, mitigate risks, resolve escalations, influence renewals/expansions, and provide customer feedback to Product and cross-functional teams.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.