Top Remote Jobs in Wilmington, NC

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead global consulting offer portfolio: define unified offer framework, productize repeatable consulting services, govern lifecycle and quality standards, enable GTM and sales, and drive cross-functional alignment to scale consulting offers and improve business metrics.

Supports enterprise mainframe ISV software through installation, upgrades, testing, configuration, customization, implementation, monitoring, and maintenance. Handles incidents, changes, problem resolution, on-call support, vendor communication, and technical projects. Requires strong z/OS systems programming expertise, including SMP/E, TSO/ISPF, SDSF, JCL, USS, security, and related infrastructure. Provides technical assistance and resolves moderately complex software and systems issues.

Own the end-to-end community experience for MasterClass Executive and Certificates cohorts, including onboarding, engagement, alumni programming, learner support, and retention. Develop community strategy, rituals, playbooks, platforms, automations, and AI-enabled workflows. Manage multiple cohorts, facilitate discussions, support learner leaders and mentors, partner on events, and use engagement insights to improve the learner experience. Requires flexibility for live programming and travel to in-person experiences.

Own the architecture and hands-on implementation of an enterprise Windows endpoint platform using Intune, Autopilot, Entra ID, PowerShell, and Microsoft 365. Responsibilities include device provisioning, configuration and compliance policies, application packaging, remediation, performance baselines, driver management, documentation, and support-team training. The role also builds SharePoint Online solutions, Power Automate workflows, and Microsoft Forms integrations for business processes, while partnering with security, quality, and business stakeholders in a regulated biotech environment.

Lead cross-functional product launch programs, release management, and product operations across product, engineering, sales, marketing, implementation, and support. Establish scalable release processes, documentation, tooling, analytics, and product metrics frameworks. Drive dependency resolution, prioritization, and high-quality delivery without direct authority. Build and manage an executive customer council to inform product direction, while translating operational and technical details into leadership-level insights.

Develop and maintain automated front-end, backend, and API testing frameworks using Python and tools such as Cypress and Playwright. Define manual and automated testing strategies, perform functional, performance, non-functional, and security testing, and integrate quality assurance into CI/CD pipelines. Collaborate with development teams, technical leaders, and clients to deliver scalable, reliable enterprise software.

Leads public fundraising proposals and projects for conservation partnerships. Coordinates cross-organizational teams, develops fundraising plans, manages budgets and deadlines, supports grant writing, maintains funding pipeline data in BBCRM, and collaborates with public grants specialists and finance staff. The role also facilitates stakeholder communications, ensures compliance with policies and regulations, tracks committed and projected funds, and supports strategic resource mobilization. Travel may reach 20% and can occasionally occur on short notice.

Develop and configure enterprise-scale digital software solutions for asset performance management and predictive analytics. Responsibilities include translating customer requirements into software architectures, designing and implementing applications, documenting solutions, testing technologies, supporting customer implementations, and collaborating with subject matter experts, project managers, product managers, and development teams. The role also involves presentations, scalable application development, secure distributed architectures, and occasional customer project travel.

Monitors CFE exam administration and proctoring activities, investigates candidate misconduct and security breaches, analyzes suspicious exam trends, audits completed sessions, and documents findings. The role manages vendor relationships, maintains incident records, researches certification standards, updates procedures, supports exam administration, and communicates with candidates and stakeholders. It also contributes to investigations involving unauthorized use of protected exam materials and recommends preventive process improvements.