Top Remote Operations Jobs in Wilmington, NC

Lead cross-functional business operations initiatives that improve efficiency, execution, decision-making, and partner service. Identify and prioritize organizational problems, develop and implement strategic projects, measure ROI, improve processes and systems, and communicate progress across the company. Regularly engage users to gather insights and shape priorities while translating company goals, KPIs, and industry trends into actionable tactics.

Own company-level strategic initiatives, establish measurable goals, diagnose delivery risks, and recommend resource reallocations. Lead cross-functional transformation focused on go-to-market scalability, annual planning, quarterly reprioritization, monthly business reviews, and AI-enabled operational reporting. Partner with executives and functional leaders to improve the operating model, automate KPI tracking, communicate priorities, and increase organizational velocity.

Leads the company’s revenue operating system across forecasting, pipeline management, analytics, GTM systems, revenue enablement, sales methodology, and AI-powered selling. Oversees revenue planning, reporting, data governance, systems transformation, seller productivity, team development, budgeting, and cross-functional alignment with Sales, Marketing, Finance, Customer Success, and executive stakeholders.

Leads Sales and Marketing Operations across the full acquisition funnel, including attribution, forecasting, pipeline management, systems strategy, data governance, reporting, and AI-driven automation. Partners with Sales, Marketing, Business Development, Deal Desk, Finance, and executive leadership to improve conversion, productivity, revenue predictability, and operational scalability. Owns technology roadmaps, Salesforce integrations, performance measurement, territory and capacity planning, and cross-functional change initiatives while managing one direct report.

Leads business operations and account performance for enterprise occupier accounts. Responsibilities include governance, financial forecasting, profitability analysis, KPI management, Power BI and Excel reporting, continuous improvement, supplier diversity programs, compliance controls, revenue assurance, and executive communication. The role partners with finance, procurement, transaction management, project management, and client stakeholders to improve operational performance, financial discipline, service delivery, and account growth.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Business Operations Associate supporting strategic planning, OKR and goal tracking, leadership decision-making, company-wide communications, process improvement, and remote-work operations. The role partners across Product, Engineering, GTM, People, and Finance, conducts business research, analyzes SaaS metrics, improves knowledge management in Notion, and helps drive cross-functional initiatives at a remote startup.

Supports the Operations Management team through administrative coordination, meeting documentation, membership and election-cycle tasks, records maintenance, research, communications support, client meeting logistics, SOP documentation, and process improvement initiatives. The role supports association portfolios and internal operations without direct client ownership.

Leads the strategic direction and operational performance of a managed services organization. Oversees delivery teams, client satisfaction, service metrics, escalations, onboarding, continuous improvement, reporting, and operational scalability. Partners with sales, engineering, and executive stakeholders on service offerings, client growth, renewals, and delivery models. Advises clients on IT operations maturity and service improvements while managing KPIs, SLAs, tools, and resources.

Coordinates new-hire onboarding for the Payment Integrity Quality team, including equipment, access, security tickets, communications, scheduling, training readiness, tracking, reporting, and issue escalation. Maintains onboarding and operational trackers, prepares productivity and inventory reports, coordinates with managers and support teams, documents recurring issues, and provides administrative support in a fast-paced healthcare audit environment.

Leads the Revenue Operations team and partners with commercial and executive leaders to improve shared data, processes, pricing, margins, deal management, automation, and AI-enabled tooling. The role builds operational infrastructure in a fast-moving startup, develops financial models and forecasts, establishes commercial workflows, coaches team members, and takes ownership of important unassigned business initiatives.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Leads Americas revenue operations strategy, sales planning, forecasting, reporting, territory management, analytics, process optimization, and AI-enabled automation. Partners with sales and cross-functional leaders to improve productivity, data quality, pipeline visibility, forecast accuracy, and operating discipline. Oversees Salesforce, Clari, Tableau, and related revenue technologies; establishes governance and standardized operating rhythms; drives change management; and develops revenue operations leaders and analysts.

Provides executive support to the COO, managing calendars, communications, travel, expenses, briefings, and sensitive information. Coordinates leadership meetings, board preparation, cross-functional initiatives, and project follow-through across Finance, People & Culture, Compliance, and Operations Support. Designs and maintains AI-enabled workflows using Asana, Notion, Slack, and related tools to improve visibility, reduce manual work, and strengthen organizational processes.

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Own and improve SafetyWing’s AI support agent in Intercom Fin by maintaining product knowledge, refining guidance and handoffs, analyzing performance, testing changes, and identifying expansion opportunities. The role coordinates with policy, Product, Engineering, Compliance, and Customer Care teams; evaluates emerging AI support capabilities; manages workflows and procedures; and reports performance insights to leadership.

Own the implementation, administration, and continuous improvement of Ashby’s Support systems. Responsibilities include configuring ticketing workflows, automations, routing, SLAs, escalations, reporting, integrations, and data migrations; evaluating vendors; documenting system architecture; and leading change management, training, and adoption. The role partners with IT, RevOps, Engineering, Workforce Management, QA, Training, and Support Leadership to ensure scalable support operations.

Own and scale Tailscale’s Product operations, including roadmap health, launch readiness, documentation, onboarding, feature request management, customer insight systems, operating rhythms, and product metrics. Partner with Product, GTM, Support, Data, and company leadership to identify operational gaps, establish standards, influence prioritization, and build scalable systems. The role requires autonomous execution, strategic judgment, cross-functional alignment, and strong communication in a remote-first environment.

Owns Casechek’s revenue operations infrastructure across Sales, Marketing, Customer Success, and Operations. Responsibilities include managing Salesforce and the commercial technology stack, improving lifecycle data, building forecasting and KPI systems, supporting deal desk and contracting, aligning cross-functional processes, analyzing win/loss data, and developing supplier-side revenue operations. The role begins as a hands-on individual contributor and evolves into building a RevOps team.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Own business operations for Payward Services, including partner launch readiness, business planning, leadership reporting, operating cadence, process automation, and strategic cross-functional initiatives. Build repeatable launch processes, integrate new products and acquisitions into operating rhythms, track performance metrics, and improve workflows across Sales, Finance, Product, Engineering, Legal, and Compliance.

Own the day-to-day operation and quality of the customer-facing AI support agent, Help Center knowledge base, and AI feedback loop. Manage content taxonomy, verification, retrieval readiness, prompt and behavior tuning, escalation design, failure triage, launch readiness, runbooks, and operational continuity. Measure automation quality, knowledge-gap closure, escalation precision, operability, and partner trust while documenting systems and training backups.

Lead global revenue operations across Sales, Marketing, Customer Success, Finance, and channel teams. Own forecasting, territory planning, pipeline management, compensation, quote-to-cash processes, GTM systems, data governance, dashboards, and KPI visibility. Partner with executives and the board while supporting complex third-party hardware configuration and quoting. Build and manage a high-performing global operations team and optimize scalable go-to-market execution.

Manages partnership operations, including monthly billing reconciliations, benefit administration, utilization reporting, member support, and partner communications. Maintains operational documentation and member-facing resources, troubleshoots complex billing and benefit issues, and coordinates cross-functional partner launches and system enhancements. Collaborates with Product, Technology, Finance, Marketing, Sales, and Member Success teams while supporting strategic initiatives and conference activities.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.