Top Remote Customer Success Jobs in Tallahassee, FL

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.

Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.

Manage school district accounts as a trusted advisor, driving customer satisfaction, retention, renewals, and revenue growth. Build relationships with decision-makers, conduct business reviews, identify risks, manage pricing and RFPs, and pursue upselling and cross-selling opportunities. Coordinate internal resources, provide customer education, communicate feedback, and advocate for solutions that improve customer outcomes. This remote Florida-based role requires up to 33% travel.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Manage a high-volume Scaled Customer Success team of up to eleven CSMs, owning performance, coaching, retention, expansion, escalations, reporting, and customer-success motion coverage. Lead new-hire ramp, oversee strategic projects, manage churn-risk escalations, and coordinate with sales, support, product, finance, and managed customer success teams across thousands of accounts.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Provides post-sales technical expertise for Sigma customers, advising on analytics implementation, performance, security, embedded analytics, APIs, data warehouses, and ETL. Designs and develops tailored business intelligence solutions, troubleshoots deployed systems, documents implementations, captures product feedback, identifies account-growth opportunities, and collaborates with Product and Engineering teams. The role requires extensive customer-facing business intelligence experience and up to 50% travel.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Support post-sale client relationships for restaurant, CPG, and retail brands. Assist with onboarding, client communications, usage monitoring, reporting, business review preparation, and first-line product support. Escalate complex issues and collaborate with Product, Delivery, and Technical Operations to resolve client needs. The role is an entry point into customer success, supporting senior CSMs while building expertise in retail media, data, and Bridg’s platform.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.