Top Remote Customer Success Jobs in San Luis Obispo, CA

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Support customer adoption by delivering foundational product guidance, basic training, and documentation. Partner with CSM/CSS to meet utilization benchmarks, escalate blockers, prepare reports, and coordinate internal resources. Travel to dealerships up to 25% and maintain product and industry knowledge to improve client outcomes.

Supports customers throughout onboarding and ongoing account relationships. Coordinates kickoff meetings, training, follow-ups, milestones, issue resolution, customer communications, documentation, and cross-functional tasks. Maintains accurate CRM records, monitors satisfaction and engagement, supports retention and renewals, gathers feedback, prepares reports, and escalates complex concerns. The role also assists Customer Success Managers with account management, process improvements, and customer success initiatives.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Supports Customer Success Managers and customers with account needs, routine inquiries, onboarding, scheduling, documentation, CRM updates, issue resolution, renewals, reporting, feedback collection, and retention activities. Coordinates with internal teams, tracks customer requests and milestones, follows up on outstanding issues, and helps improve customer satisfaction and product value.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Own a portfolio of strategic B2B SaaS accounts in the Courts vertical, drive retention and expansion, manage account health in CRM, run QBRs and success plans, surface customer feedback to Product, and collaborate with Sales, Support, and Implementation.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.